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Weeks ago, I contacted your company by phone to inquire about any programs that you may have that would lower my monthly bill. I was told that I already had all the discounts that were available. So I asked, what if I canceled the internet & home phone service. What would just the TV service cost me. I was told that, If I did do that, that my monthly charges would be around $66.00 dollars. So as of today, I called your company to cancel these two services. I was kept on the phone for more than 60 minutes. while they tried to get me to not cancel anything. I was offered lower costs for everything. Why the hell did they not offer that to me when I originally called in. ITs too late now, I already went with another company for internet service. And now I am being told that my TV service will cost me over $200. I complained and they put me on hold, came back and offered a lower price. This happened several times. My last conversation, I was told that it would cost me $166 per month, but that they would give me a $45 discount for 3 months. well, I do not believe this is true, since the first email I received today said my new bill would be $ 199 per month. what the hell is going on with this company. I have been with you for many years. and do not appreciate the way I felt I was treated today. It was important for me to say with Optimum, because my wife is a retired cancer patient, and it's too hard for her to surf apps to find the channels she watches daily. I would like to know now what is the bottom line that I must pay to have your TV service in my home.
