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An employee of your company by the name of Vick Rashad in the Conroe Texas sales district sold us on 1 gig internet service for $50 and guaranteed never to go up and all channels Optimum has, 15 programs recording at one time, 100+ hrs of recording and service in all 4 rooms for $205+ tax for everything as long as we keep Optimum service.
We did not get any of these things. We can only watch in one room and only record 24hrs of programing. I have called Vick multiple times and texted him with no response, his mailbox is always full, if he responds after days of waiting, he says he is in the office and will call or he is in a meeting and will call but he never does. Finally customer service called us and we explained what was going on and they said they took care of it and we would get what we were promised only to find out that they changed all the credits and packages to that in one year our prices will definitely go up to over $300. Along with this issue, the internet has dropped to less that 90 megabits per sec and we are supposed to have 1 gig.
Desired outcome: Get what we were promised not all this promotional nonsense. We want all the things promised at the price promised.Fire Vick Rashad, he is not helping your company and is telling potential customers lies to get them to sign up.
