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Dear Sir,
I would like to log a compliant for subsequent terrible service from Speedpost Singapore.
Since from Month of December last year, I have began my figure collection and always imported them from Japan into Singapore by either Registered SAL or EMS which is "Speedpost" in Singapore due to the fact that the amount is not small. Unfortunately, I nearly lost all of the shipments due to Poor services from Speedpost Singapore. How so? Below is my elaboration.
I will received a tracking number once the sender has began shipping the items to me. Yes I can track the parcel within Japan. Now the problems lies on our side. It has been alot of times my parcel has reached Singapore the records are not updated on international tracking website (for my case is Japan Post)for as long as a week long. Every time, I have to keep track and check with our Speedpost for my item status on our Speedpost tracking website.
This has been the fifth or sixth time I encountered such problem with them. When I check online with tracking CC201016285JP and was so shocked to discovered that Singpost had a numbers of failed attempt to delivered the item to me
1st Failed attempt made on 10 AUG 2012 with no delivery advice left.
Remark left by Speedpost on tracking website: "Unable to locate Address"
My View: I have no idea this deliver was made at this time since no delivery advice was left. Irrelevant remarks left by speedpost.
2nd Failed attempt made on 13 AUG 2012 again with no delivery advice left.
Remark left by Speedpost on tracking website: "No Reply Through Intercom"
My View: I have no idea this deliver was made since no delivery advice was left. I began to track my parcel online this time and also check my phone caller ID. There wasn't any number reflected from intercom. Obviously they did not all at al. So i call them up and arrange for another redelivery on 15 AUG 2012.
3rd Failed attempt made on 15 AUG 2012 again with delivery advice left in my mailbox but was in an evelope with postage paid dated 14 AUG 2012.
Remark left by Speedpost on tracking website: "No Reply Through Intercom"
My View: Again i check my phone caller ID. There wasn't any number reflected from intercom. Obviously again they did not all at al. Also my dad was at home this time. I just shoot them another email and demand another redlivery on Sat 18 AUG 2012.
On top of this they i demand them to arrange a delivery date which I am comfortable with. Which is this coming Saturday 18 Aug. But they wanted to charged me additional SGD 2.00 and told me that they can only schedule the redelivery tomorrow which is 15 Aug and if not, i have to collect it myself prtsonally at the post office. To my knowledge for past shipments, I have not been charged with additional postage and no problem arranging for redelivery on Saturday which is the only day I will be at home to receive it. I am not sure if they are any changes in any of their policies. But this is totally unaccepted at all. Speed post, registered parcel or EMS are supposed to be direct delivery to our doorstep at customers convenience.
Last but not least, of you have been searching the web regarding Speedpostt services. You will notice there has been alot of people not receiving their parcel or even lost them for all. From here, I can say even our own Singaporeans does not trust our own postal service at all. Not to say foreign that even insist on not shipping items to Singapore as on EBay as well as on Amazon website. Prices of shipping now as compared to couriers like DHL are almost similar. Except that DHL has better services. I would also go for DHL if I have the option because I have absolutley lost trust in our own postal services already.
Therefore, I urge you to look into this matter seriously before more of us completely lost trust in our own postal service.
Regards,
Josh Hau
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On 15 Aug, 2012, at 9:10 AM, SingPost Customer Service wrote:
Dear Sir/Madam,
Thank you for your e-mail on reply 14 August 2012 regarding the status of your postal article: CC201016285JP.
Please be advised that we have a new delivery process wherein we will only 'Redeliver' your parcel if there is a service failure on our part (e.g courier vehicle breakdown, insufficient time to deliver parcels to customer, late processing/scanning of parcels etc.).
Otherwise, after your parcel/s failed delivery to your address after our courier attempt delivery but failed due to other reasons than service lapse on our end (e.g nobody to receive at delivery address, doorbell not working etc.), we will automatically route the parcel to the designated post office where you may collect it within 5 working days from the date it was delivered there (the designated post office wherein you may collect your parcel is indicated in the 'Delivery Advice' to be left behind by our courier). Request for 'Redirection' to another address/post office or 'Redelivery' to your address will correspond to an additional postage fee which you may pay on the designated post office.
If you fail to collect the parcel/s at the designated post office within the 5 working days time frame, the parcel will be transferred to our main office at Paya Lebar and will stay there for an additional 5 working days for you to self collect the parcel. A second 'Reminder Delivery Advice' will be mailed to you (which is specifically for the collection of parcels at our main office at Paya Lebar only) which you will be needing to claim your parcel at our main office. If you still fail to collect your parcel at our main office after 5 working days, your parcel will then be returned to the sender.
Thank you for using SpeedPost. Should you require more information regarding Speedpost products and services, please visit us at www.singpost.com.
Alternatively, you may contact us at our SpeedPost Enquiry Hotline [protected]. Our customer service officers will be pleased to assist you.
Regards,
Heherson Balao
Customer Service Officer
Contact Centre, Customer Service
Singapore Post Limited
The complaint has been investigated and resolved to the customer’s satisfaction.
Speedpost is the worst courier service I've encountered so far. I ordered a large antique clay doll from Japan, it's life-size and extremely tall and huge. Speedpost delivered the first time and failed because no one was at home (1.20pm, hello?) When I called the lousy CS team to arrange for redelivery, they said that I have to self-collect. I paid over $200 in postage for such lousy service. The doll can't even fit in the boot of a car, how am I suppose to lug it home myself? After multiple calls and emails to the inefficient CS team, my problem is still not solved. Terrible company. Im gg to switch to FedEx or DHL in the future. They allow redeliveres at customers' convenience.
I ordered an item from India. Waited 1 month for it to be delivered to Singapore. Was tracking the item online and showed it had reached the sorting centre in singapore. Took leave to wait for the delivery and the next thing I knew the online tracking showed as the item was successfully delivered. I went to check in my mailbox but there was nothing...no parcel...no item. Contacted the 24/7 customer service hotline and was told there was nothing they can do about it as it was after office hours. So I asked why then did the delivery status showed as item delivered in the night ? Cannot answer except that no one in the office and as such cannot check until the next day. Send a mail and reply was 3 working days for a resolution. Speedpost Snr Manager contacted me but he is based in India and so will need to check from Speedpost Singapore. Why was there no contact no in Singapore since speedpost in based in Singapore ? Until today...it has been 3 days and nobody from speedpost can confirm where my item was and neither can they provide proof of delivery. So what can customers like me do for a mistake and inefficiency of speedpost staff ? Lost my item...lost my money...lost my time...lost my patience...yet speedpost remained quiet and said they will go an extra mile for customers ?
I ordered an item in Singapore on Dec 12th. Seller informed item would be delivered by 21st. Speedpost received the parcel on 14th and there was no delivery attempt until today. Contacted Speedpost on 22nd and they said that they would expedite. Contacted Speedpost again today and they said they are still trying hard to expedite the delivery due to very high volume of deliveries and cannot promise a delivery date in January. After 17 days of waiting, I still do not receive my item of local delivery. Sent from Singapore, Sending to Singapore. Is Singapore such a big country?
SpeedPost / SingPost lost my very important document (Main document for US visa application). From the tracking ID it showed that item "delivered" on June 4 PM and signed off. Excuse me? No one was at home that moment how can it be "Signed"? From then onwards they total lost track of whereabout of my document! We have been waiting for this document for US visa interview scheduled in 3 days! Screw whoever responsible for the horrible incidence.
worse courier service i ever encounter. deliver an item to a school at 9pm and expect some one to be around to do receiving. when delivery is unsuccessful, they do not arrange the next working day for re-delivery but waited until 5 days later i call up and question them. he can even reply because nobody is there to accept the item. did he even check it is because of their late delivery so nobody is around? simply no common sense.
Past experiences with Speedpost in Singapore (local deliveries) is that they are really slow. There is totally no speed in Speedpost. Lesson learnt was never to use their service but some merchants (for whatever reason) still ships with SP for online purchases, and one is left waiting for 8 to 9 working days for local delivery! Apparently, the service is called Economy Deferred, OMG! As if their normal package deliveries weren't slow enough!