There's a reason why Spirit Airlines is known as a low-cost provider. Their customer service is by far the worst of any airline. They don't communicate and when they inconvenience a customer, they reward them by making them wait hours on hold to speak to someone that has no interest or authority to do anything to improve the customer experience. All Spirit Airlines is interested in doing is nickel and diming their customers for every single ala carte service they imagine, and you end up paying more than you would if you just paid a higher price elsewhere.
I booked flights for a family of 5 that includes an elderly mother, two small children and two adults, with one of the small children being special needs. I paid extra for seats so they family can sit all together due to my child being special needs and my mother being elderly. A month later I receive an email the night before the flight to check-in early for my flights. As I am checking in Spirit's website asks me if I want to choose my seats for an additional fee. I call Spirit to see why this is the case when I had already purchased seats and I wait on hold for 2 hours. Apparently, because I booked a package deal with a car rental the reservation is handled by Spirit Vacations(Spirit's Travel Agency) instead of Spirit Airlines themselves. After hours on hold and being bounced from agent to agent, Spirit Vacations tells me that Spirit Airlines rejected the purchase for the seats I selected but they could not tell me why and I had to repurchase my seats. When I logged on to Spirit.com to repurchase my seats there no longer were 5 seats together. I had to pay twice the price and couldn't even get my seats together, which was very bad given that I'm traveling with two small children that have never flown before and one is Special Needs.
I purchased the separate seats for the higher price and called the next morning to see if they can at least put my wife and two kids together so we can have the best chance possible to get through this flight. Spirit said they only way they can put my wife and kids together was to charge me extra for premium seats, that were not available when I paid for the seats the night before. Here again Spirit sees a chance to NICKEL AND DIME a customer and they don't miss a beat to jump on the opportunity. They don't even care if a customer has special needs. All they want is your money!
This is my third flight with Spirit this year and each time I've had issues and they do not show any interest in trying to provide any form of customer service and address a customer issue. Worst Airline ever! I will never fly Spirit again.
Recommendation: Stay away from Spirit Airlines. Pay more for a different airline and you'll thank yourself later.
