SquareTrade
Reviews and Complaints

They have terrible warranty service and support. Their local appliance technician didn’t show for 2 of the three appointments and came one day in the morning when the appointment was for the afternoon. They can’t even get in touch with the local technician and when I called them myself I could only leave messages. The local tech voice system says they will call back same day or within 24 hours which they don’t do. It’s been over a week and nothing has been resolved just wasted hours waiting for them to show and call on the phone talking to India who do not help at all and read from their scripts.

So, like, I bought some postcards on eBay, right? And then I got this email saying I had a warranty from SquareTrade for a laptop. I was like, what the heck? I didn't even buy a laptop! So, I tried to cancel it, but they denied my request. I even wrote to them again, but they didn't respond. And get this, eBay won't help me out either! It's like, what's the point of their money back guarantee if they don't cover SquareTrade? It's been a whole week and I still haven't gotten the warranty, so I can't even return it or leave feedback. This whole thing is super sketchy, man. I mean, it's only $24.99, but still. I don't like feeling scammed. Just be careful when you're shopping on eBay, okay? Check your cart before you hit that buy button.

I recently had an experience with SquareTrade that left me feeling frustrated and annoyed. It took a whopping 48 days for my claim to be paid out, which is a long time to wait for something that should be relatively straightforward.

I initially tried to start my claim online, but ran into some issues with my email address not matching up. I tried resetting it, but still couldn't get the claim started. When I called customer service, I was brushed off and told to try again online. When that didn't work, I asked to speak to a manager, which is when things finally started to move forward.

The next day, I received an email saying that I needed to file the claim with the manufacturer because my item was less than a year old. I called again and spoke to someone who was convinced that the manufacturer covered water damage. I had to read him the warranty and explain that only manufacturing defects were covered, not water damage. It was only after I asked for a manager that they were able to bypass this step.

Next, they needed a copy of my receipt, which took several more calls to sort out. It was a frustrating process that took up a lot of my time, but I eventually got my claim paid out.

It's disappointing that SquareTrade makes it so difficult to get your money back. It almost feels like they're hoping you'll give up and they won't have to pay out the claim. However, I would advise anyone in a similar situation to keep calling and asking for a manager. It's your money, and you deserve to get it back. Just be prepared to spend some time on the phone and make sure to ask for an email confirmation of anything they tell you.

I recently purchased an LG combo washer dryer and decided to purchase a 5 year protection plan from SquareTrade. I've had some issues with it in the past, but SquareTrade has always paid out without any problems. However, this time around, I had to borrow money to pay for the repairs and had to wait on hold for over an hour today while they reviewed my repair invoices. Finally, I got someone who spoke English and he promised to call me back personally to get everything sorted out.

To my surprise, I received an email stating that my receipt didn't have four pieces of information on it that were clearly in the receipt. They never asked me for my purchase receipt, just my invoices. I sent them the invoices with a nasty note and received yet another email saying they couldn't process my claim. I had to send them the invoices six times, with three screenshots each time. This is $490 dollars that I can't afford to pay my friend who used her savings to help me. She has nothing now too! This is absolutely disgusting, and I will be contacting the BBB and whatever legal resources possible.

I would have never gotten it fixed if I knew this would happen. I've never had an issue with SquareTrade before, and I'm so disappointed with their service this time around. The girl who originally approved my claim wasn't listening to me at all either. I had to repeat myself over and over again.

I could have financed a new unit on sale for all this. I'm so disgusted, and I hope that Allstate pays me expedited. This has been a terrible experience, and I wouldn't recommend SquareTrade to anyone.

So, I had a pretty rough day at school the other day. I accidentally bumped into someone and my brand new laptop fell out of my bag and hit the ground corner first. Needless to say, I was devastated. The laptop was only six days old! When I turned it on, the screen was all messed up. There were green bleeding discolorations all over the place, and it was impossible to watch anything with a black background. I was so upset.

I decided to give SquareTrade a try, since I had heard good things about them. Unfortunately, they initially denied my claim, saying that the damage was only cosmetic. I was so frustrated! I knew that the damage was more than just cosmetic. After several days of angry phone calls and sending HQ photos, SquareTrade finally agreed to take a look at my laptop.

They held onto it for a week to do a diagnostic check. When I finally got it back, I was shocked at how much worse the damage had gotten. The screen was bleeding even more, and there were all sorts of other issues, like random shutdowns and corrupted files. The battery wouldn't even hold a charge anymore! It was clear that whatever had happened to my laptop during the fall was more than just cosmetic damage.

I have to say, I was really disappointed with SquareTrade. I don't think I'll ever use them again. It felt like a scam to me. I wish that Newegg had given me more options for warranty service. It's frustrating to feel like you're stuck with a company that doesn't care about your needs.

I tried to upload some photos that I took with my phone, but they were all too large. If you want to see them, I've posted them in a Google Drive folder. Overall, I would say that my experience with SquareTrade was pretty negative. I wouldn't recommend them to anyone.

I recently had an experience with SquareTrade that left me feeling frustrated and disappointed. I purchased a coffee maker from an Ebay merchant for a great price of $22, and decided to add on a 2-year warranty from SquareTrade for an additional $2. Unfortunately, the coffee maker stopped working after only 10 months, and I had only used it for 7 of those months due to it being in deep storage for the other 3.

I first tried to file a claim with the manufacturer, Bella-Sensio, as it was still under a 1-year warranty. They requested a lot of information from me, including a photograph of the bottom of the unit, which I promptly provided. However, they seemed to have blown me off and I didn't receive any response.

So, I decided to file a claim with SquareTrade-Allstate. Once again, I had to submit a lot of data, which I did the same day. A representative informed me that they needed 2 hours to make a decision. I followed up with them on February 20th, only to find out that they had lost the email I submitted. I had to explain to them again that online purchases do not have receipts and that I had provided a scan of my credit card statement instead.

Despite all of this effort, my claim was ultimately rejected. I was extremely disappointed, especially since I had purchased SquareTrade warranties for many items over the years and had never had to file a claim until now. It felt like their service was a scam.

Overall, I would caution others against purchasing warranties from SquareTrade. While their prices may seem attractive, their customer service and claims process leaves a lot to be desired.

I can't even remember why I went with the Walmart warranty instead of AppleCare, but boy do I regret it now. My iPad's charging port wasn't working, so I filed a claim with SquareTrade. At first, they wanted me to send the iPad back to them, which would have been a hassle and who knows how long it would have taken. Plus, there was no guarantee that they would even be able to reproduce the problem since it was intermittent. I complained, and they finally gave me permission to take it to a local repair store.

I ended up taking it to Apple, and they were able to reproduce the problem. Unfortunately, they said that the iPad was beyond repair and would need to be replaced at a cost of $420 plus tax. They gave me a work order to prove it. I uploaded the work order to the SquareTrade site, but then I didn't hear anything back for two whole days. I finally called them and spent a good half hour on the phone with them. They couldn't find the work order, so they asked me to upload it again and then call them back so they could pre-approve it. But they wouldn't let me do it while I was on the phone with them. So I hung up, got the email, and tried to upload it. But I couldn't because a receipt had already been provided. So I had to call them back again. And even though I gave them my claim number and name, they still had no idea what was going on.

In the end, I think everything will be okay, but man, AppleCare is so much simpler and it costs the same amount. I wish I had gone with that instead.

I recently had an experience with SquareTrade that left me feeling frustrated and disappointed. I had purchased a refurbished computer monitor from newegg.com and unfortunately, it broke shortly after I received it. When I called to file a claim, I was told to contact the manufacturer, who then directed me to their refurbished warranty department. Unfortunately, the monitor was just outside of the 90-day warranty period.

Feeling stuck, I reached out to SquareTrade and Allstate to see if they could help me. They started the claims process, but when I asked if I could purchase a used monitor from Facebook Marketplace, the online agent said yes. I went ahead and bought the monitor, submitting a receipt and screenshot of the purchase to SquareTrade. However, they denied my claim and told me to take it to a repair shop instead.

I was frustrated because I wouldn't have purchased a used monitor if they had told me it wasn't allowed. I wanted them to honor their word and pay out the $249 claim. As someone who has worked as a computer repair tech for three years, I know that the cost of replacing the screen or main board in a flat panel monitor would be more than the warranty payout.

After speaking with a manager and reviewing the chat logs, it seems that SquareTrade will pay out the claim. However, the process was not easy and I had to threaten them with a complaint. Overall, I was disappointed with my experience and will not be purchasing their warranty again.

So, I recently bought one of those warranties from SquareTrade for my 55" LG TV from Costco. I mean, why not, right? It's always better to be safe than sorry. But, as luck would have it, my TV decided to give up on me after just three years. So, I thought, no problem, I'll just file a claim and get it fixed. But, boy, was I in for a surprise!

I was expecting the process to be a bit complicated, but I had no idea what I was getting myself into. It seems like the whole process has been designed to make it as difficult as possible for the consumer. I had to send multiple emails and make several phone calls just to get to the point where I could send them a video of the problem. And, let me tell you, that was no easy feat.

My TV was literally doing nothing, so I sent them a video of it doing nothing. But, apparently, that wasn't good enough. They needed to see the problem happening. So, I gave them another call, and they told me the video didn't work. I mean, the video worked just fine on my end, on multiple devices, but apparently, it wasn't in the right format or something.

They told me to make the video less than 7 seconds and in MP4 format, which I did. But, then they told me it needed to be at least 10 seconds long to be useful. I mean, come on! How was I supposed to know that? At that point, I was so frustrated that I just hung up the phone.

I mean, this is just a $500 TV, not some high-end piece of equipment. It shouldn't be this hard to get it fixed. I'm not sure what the next steps are, but I'm hoping that I won't have to jump through any more hoops. All in all, I'm not very impressed with SquareTrade and their warranty service.

I recently bought a TV and decided to get a 4-year plan from SquareTrade to cover it. Unfortunately, the TV went bad after 2 and a half years, but I was relieved to know that the plan would cover a replacement or refund of the base purchase price. I paid $430 for the TV, but the base cost was only $377.99. I was happy to hear that everything was moving along smoothly and that I would be receiving my refund check via post.

However, when I received the check, I was disappointed to find out that it was for a prorated amount. I spoke to a customer service representative named Billy via chat, and he told me that the prorated amount was because the TV was a used product and to save me the shipping cost. I found this explanation to be total nonsense and a lie. In my previous discussions with SquareTrade, there was no mention of a prorated amount, and I was specifically asked to provide the base cost as that would be the amount refunded.

I feel like I'm being given the runaround, and it's frustrating that Billy and his team are not equipped to assist customers with these matters. He even gave me a number to call, but when I called, I found out that the department that handles TV claims was closed. It's disappointing to experience such bad customer service, especially when a customer service representative tells you to call now when they know what hours that department operates at. At the very least, they should inform the customer of the department times.

I'm so disappointed with SquareTrade's inadequate fulfillment of my claim that I've decided to post this review online and forward it to Gamers Nexus, LTT, Google reviews, and the BBB. Insurance companies make money when they don't have to pay claims, but it's not fair to customers who rely on them to fulfill their promises.

I recently had an experience with SquareTrade that left me feeling frustrated and disappointed. While I was able to file a claim online and have it approved, the process of actually using my insurance was far from easy.

First of all, when I needed to repair my dehumidifier, I was directed to a cellular phone store. This seemed odd to me, as I would have preferred to take my appliance to a repair shop that specializes in dehumidifiers. Additionally, I found it difficult to get in touch with a human representative when I had questions or concerns. After hours, it was impossible to speak to anyone, and there was no email address provided for me to send a detailed message and wait for a response.

The only help I received was a constant loop back to the FAQ page, which was frustrating and unhelpful. I was left feeling like SquareTrade didn't really care about my concerns or needs as a customer.

To make matters worse, when my claim was approved, I was surprised to learn that SquareTrade would not be sending me the cost of the item, as they had done in the past. Instead, I was expected to take my dehumidifier to a repair shop and then submit the bill for reimbursement. This seemed like an unnecessary hassle, especially since the repair estimate was likely to be more than the cost of a new dehumidifier.

I couldn't help but wonder why SquareTrade didn't have repair shops where I could bring my dehumidifier in for repair and have the shop get paid directly by SquareTrade. This would have made the process much simpler and less stressful for me as the insured.

Overall, I found SquareTrade's approach to claims to be frustrating and confusing. It seemed like they were making it difficult for me to actually use my insurance, which is the whole point of having it in the first place. I would advise others to avoid companies that don't provide email addresses for customer support, as this can be a sign that they're not interested in helping you when you need it most.