Sri Lankan Airlines review: Poor customer service

Dear Sir/ Madam,

I have a purchased ticket from Sri Lankan air line for my son. This is his first long trip & he is going to Canada as a student.

Ticket ref#[protected]

Name - P. C.D. Panawala.

He took yesterday early on the morning flight no. UL563 & due to delay of UL flight he couldn't catch Connecting flight AC 873. Now he is stay in Paris air port more than 24 hrs & Non of Sri Lankan air line grounds staff haven't contact them. And no food or accommodations not provided till now & he has given a ticket to go to Toronto around 2 O'clock.

We have booked a ticket to go Winnipeg from Toronto but due to delay we changed that ticket & we have to paid another $145 .

And we try to contact Sri lanken air line last night but not possible. But today i was able to contact customer service & according to her Sr Lanken air cant do any thing for our losses.

Also connecting flight missed his baggeges,

We are very disappointed about Si Lankan service & kindly request from you to pay our losses.

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