SROA
Reviews and Complaints

After having rented space for 18 months, my unit was burglarized (to the tune

of some $10k+ replacement cost), along with some 15+ other units at the

complex, back in March of this year - over three months ago. I discovered the

break in only after visiting my space, weeks after the break in - no

notification from them! Filed a police report, with a copy to the local office.

Was told that an insurance claim would be forthcoming. Was given an email

address of a local office administrator, but my messages went unanswered.

Called their answering service and was promised a call back within 24 to 48

hours - TWICE, two different occasions, 2 wks apart! They charge a mandatory renters insurance fee, with no paper work (contract) to back it up. As Mr Rogers might say, "Can you say 'fraudulent business practices'? "

They had on-site cameras, but "the cables were cut" (by the thieves). How is it that a security camera system would be connected with exposed cables which can be easily cut? Personally, I wouldn't be at all surprised to find out that it was an inside job. It was obvious that the thieves had plenty of time and were in no hurry, since they went through every box in the unit, and picked carefully picked through the contents.

Finally, most insurance companies that offer renter's insurance offer

coverage up to $20k for the same cost that SROA charges, but offers only $2k coverage. If you're going to rent space from this company, at least be smart and get your insurance somewhere else!