Stacks Nursery review: Failed to Honor Warranty 1

In Sept 2009, we purchased 3 palm trees from Stacks Nursery. We paid to have Stacks Nursery plant them so that it would be done right. We had a warranty on the trees. In April, 2010, the palm trees came out with green growth and were doing well. The first of May, we noticed that one of the trees started to turn brown; subsequently it died. We called Stacks to ask about our warranty to replace the tree; after multiple phone calls, we were finally able to talk to John (the owner). He told us the tree died because of the bad winter ("winter kill") and the warranty was no good. We discussed our concerns with a couple other companies that sell palm trees and received confirmation that if trees come out green after the winter, it was not due to winter kill. We have given John Stack the opportunity to come look at the tree and to at least talk to us about our options, but he has not done that. He was at two of our neighbors homes recently, and he would not walk the few feet over to see our tree. Our neighbor even mentioned that he should at least look at the tree; he didn't. We spent a good amount of money at Stacks and planned to spend more, but we will not spend another penny at his business. In fact, we are telling our story to others and warning them not to use Stacks. After a few conversations with others who have done business with Stacks, we are not the only ones with problems with Stacks Nursery and will not be using them either (I wish we knew this before we bought the trees from him).