Stoneberry

I ordered an item (jewelry), on December 3, 2022 and the order was accepted today I went to website to check on status and it says "Item Cancelled". Well, I didn't cancel it. Order # [protected]. I have been ordering from Stoneberry and other "affiliated online stores" (i. e, Masons, Massys, etc) for a number of years. I have a $1000 line of credit with Masons, and I am suppose to have that much with Stoneberry as well, I mean it says I do... I received a message (see attachments), that says, "Unfortunately, we are unable to approve a pre-qualified limit for you at this time. You can keep shopping and apply for credit during checkout. A down payment may be required to approve your credit request and complete your order". "Our decision was influenced by information obtained from the consumer reporting agency listed below." (see attachments/photos). There is "nothing" listed below. MY credit has not changed in years since my first order from Stoneberry years ago and my credit report/score is still good and Stonberry does not "Provide" a "specific" reason, (as required according to the Consumer Credit Protection Act), as to why the item was cancelled (it is vague to say the least and I have a right to know the "Specific reason(s)" for their decision... Also, I tried to call them this morning and I was on hold for over n hour and was not able to speak to anyone there at Stoneberrys, ridiculous... What kind of business does that to customers, I mean I haven't done anything or said anything out of the way to any employee there, so what's up?

This is a scam company! I made an order and ordered some items from Stoneberry. First of all they took a lot of money for shipping and I never expected so high shipping fees! Then they sent me terrible defective products and I had no other choice just to send everything back in order to get a refund. But I also was supposed to pay from my own pocket to ship everything back! What's the point? If I would ship my items back there would not be much left from a refund! Beyond ridiculous!

Stoneberry is the worst company to deal with! I suggest everyone to stay far far away from this place! Yes, their products are really cheap but there is a reason for that. Their items either arrives broken or damaged. Their customer service is totally unprofessional. They will always offer you a credit but will never give it. Then they will say that they never offered you anything. I'm really disappointed and already reported them to BBB and Federal Trade Commission. I hope I'll get money back, but I'm not sure about that!