Stuffed Safari
Reviews and Complaints

I gotta tell ya, I had a pretty rough experience with Stuffed Safari. I ordered some stuff for Christmas, ya know, like three weeks before the big day. I got a tracking number and everything, but the USPS never acknowledged it. I called 'em up a few times, but still no package. Finally, they gave me my money back for the stuff I never got.

I did some digging and found the same stuff from another place. And get this, I got it in just four days! And the shipping wasn't even that expensive. Now that's what I call good customer service.

Honestly, I wouldn't recommend Stuffed Safari to anyone. They make all these promises, but they don't follow through. It's just not worth the hassle.

I ordered a product from Stuffed Safari (stuffedsafari.com) and unfortunately, I never received it. I reached out to their customer service agent and was met with a very rude response. The agent spoke over me and insisted that emails were sent when they were not. When I called her out on these issues, she told me I was "barking up the wrong tree" and then hung up on me! I was shocked at how unprofessional this was. I would not recommend ordering from this company and I am personally going around to each review site with this message. It's hard to believe that they are still in business with such poor customer service. I hope that the rude lady I spoke to has a better personal life because it's clear that she needs it.

I gotta say, I had a bit of a mixed experience with Stuffed Safari. On the one hand, they've got a pretty solid selection of stuffed animals and other plushies, and the prices are definitely on the lower side compared to some other sites I've checked out. But on the other hand, I had some issues with availability and shipping that definitely put a damper on things.

First off, I gotta agree with some of the other reviews I've seen - it seems like a lot of the items that show up as available on the site aren't actually in stock. I placed an order for a few different things, and ended up getting an email a few days later saying that one of the items was out of stock and wouldn't be available for a while. It was a bit frustrating, but at least they gave me the heads up and offered to either cancel the order or swap out the unavailable item for something similar.

The real kicker, though, was how long it took for my order to actually ship. Even after the delay with the out of stock item, it still took almost three weeks for everything to finally get sent out. I get that things can be a bit slower these days with everything going on, but that still felt like a pretty long time to wait.

All that said, I do appreciate that Stuffed Safari was upfront about the delay and gave me some options to work with. And like I mentioned earlier, the prices are definitely a plus. If they could just tighten up their inventory management and maybe speed up their shipping a bit, I'd be more than happy to give them a higher rating. As it stands, though, I think three stars is about right.

So, I recently ordered a stuffed animal from Stuffed Safari (stuffedsafari.com) for my Valentine's Day gift. I thought I had plenty of time, as I ordered it 8 days before the big day. But, to my disappointment, the day came and went, and I didn't receive my package. I didn't even get an email to let me know what was going on.

I decided to reach out to their customer service team to see what was happening. The person who answered my call was polite and apologized for the delay. However, they told me that they had to order the item and that it would probably ship in another week or so. I was frustrated because if your business is shipping merchandise, you should let your customers know if there are any delays.

I understand that it was a busy time of year, but that doesn't excuse poor communication. I expected better from Stuffed Safari, especially since the item I ordered was rather expensive. I hope they improve their communication in the future, so other customers don't have to go through the same frustration as I did.

So, I was trying to buy a gift from Stuffed Safari (stuffedsafari.com) and boy, was it a hassle! I got so many emails saying that my order was delayed and they couldn't seem to get their act together. I mean, come on, it's not rocket science! After waiting for three whole weeks, they had the nerve to ask me to pay for an upgrade. Can you believe it? I was so fed up that I just canceled my order altogether. What a joke!

But then, something unexpected happened. Right after I wrote a scathing review about them, I got a call from one of the owners, Shannon. She was so nice and understanding, and she explained what had happened and tried to make things right. I was really impressed that she took the time to call me and try to fix the situation. If I hadn't already placed an order with another company, I would have definitely given Stuffed Safari another chance.

Overall, I have to say that my experience with Stuffed Safari was pretty frustrating. But I do appreciate that they tried to make things right in the end. If you're thinking about buying from them, just be prepared for some delays and hiccups along the way.

I recently made an order on stuffedsafari.com and I gotta say, it was a bit of a bumpy ride. I ordered some items that were supposed to be in stock, but then I got a message saying that they weren't available and my order would be delayed. I had to choose between waiting or paying extra for shipping. I decided to wait, but it was still frustrating.

When my order finally arrived, I was disappointed to find that two of the stuffed animals I had ordered were in really bad shape. They looked like they had been through the wringer! And to make matters worse, they were just thrown into a box with no protection at all. No tissue paper, no bubble wrap, nothing. It was like they didn't care about the condition of the products they were sending out.

I tried to contact the company to see if they could do anything about it, but I didn't get a response. All I got was a message saying that they were a family owned business. I mean, that's great and all, but it doesn't excuse poor quality control and bad customer service.

One thing I noticed is that the company only seems to post positive reviews on their website. I think that's a bit shady. If they're only going to show the good reviews, how can customers trust that they're getting the full picture?

Overall, I was pretty disappointed with my experience with stuffedsafari.com. I think they need to step up their game when it comes to quality control and customer service.

I'm having a bit of trouble with Stuffed Safari. I ordered two animals on June 3, 2010, but I still haven't received them. I called them on July 1, 2010, to see what was going on, and they told me that one of the items was back-ordered. They said that it would be in by the end of the week and that they would ship it out then. I called them again on July 6, 2010, and they told me that they would ship it out on July 12, 2010. I really need these items by August 1, 2010, which is why I ordered them at the beginning of June. I wish I had read some reviews before ordering from this company. I ended up ordering the same animals from Amazon, and I already received them.

I bought a baby giraffe key turn musical from Stuffed Safari for my grand daughter's Christmas present. She wasn't born until January 18th, so I waited until she arrived to give it to her. However, it is now February 27th and the music box doesn't play anymore. I was really disappointed when I saw that the turn key was all plastic, which made me think that the music box was probably cheap too.

I checked their website and saw that they have a 30 day return policy, but since it's been more than a month since I bought it, they wouldn't help me unless I bought another one. Seriously? Why would I buy another one if the first one didn't work properly? It's obvious that they don't stand by the quality of their products, which is why they only offer a 30 day return policy.

I decided to call another place to see if they had any similar problems with their stuffed animals. They said they had some issues with the turn key on some of their products, but they were willing to help. Unfortunately, I didn't buy it through them, but I will definitely buy from them in the future.

Overall, I was really disappointed with my experience with Stuffed Safari. The fact that they wouldn't help me with a defective product and only offered to sell me another one is unacceptable. I would not recommend buying from them if you want a quality product that will last.

I ordered two stuffed animals for my niece from Stuffed Safari on January 2nd, 2014. It's been a while now and I'm still waiting for the items to arrive. I've tried contacting the company multiple times to find out where the items are, but all they do is blame customs or Australia Post for the delay.

I've asked for a refund five times now, but they keep refusing until they get the missing items back (if they ever turn up). Even if they do get them back, they're only going to refund the cost of the stuffed toys and not the cost of postage as well.

Honestly, I'm getting pretty fed up with this. It looks like I'll have to go to my bank to get my refund because Stuffed Safari clearly doesn't want to give it to me. Their customer service is terrible and they don't seem to care about keeping their customers happy.

I'm really disappointed with my experience with Stuffed Safari. I was hoping to get some cute stuffed animals for my niece, but instead I've just been left frustrated and out of pocket. I wouldn't recommend this company to anyone.

I was so excited to order from Stuffed Safari (stuffedsafari.com) two weeks before Christmas. I thought I had plenty of time for my order to arrive before the big day. But boy, was I wrong! I didn't update my shipping information, so I called them on a Saturday, only to find out that they weren't working that weekend. I tried again on Monday, but they were closed for a few hours for a Christmas Party. Finally, someone called me back a few hours later and told me that their processing time during the holidays can be up to 10 days. Can you believe it? I mean, come on, if they worked weekends and didn't take elongated breaks, they could cut down some of that wait time.

To make matters worse, they told me that one of the four items I ordered wouldn't be in stock until next year, so they weren't planning on shipping it until the order was complete. No communication or anything... they just were happy with shipping it next year. I mean, seriously, who does that? I was so disappointed with their lack of communication and customer service. It's like they didn't care about my order at all.

Now, I will say that their selection is great. They have a wide variety of stuffed animals and toys to choose from. But until they learn how to run a company and treat their customers with respect, I will not be ordering from them again. It's just not worth the hassle and frustration.

I ordered thrice and each time there was always something wrong. I don't know what I was thinking giving them the third shot, they didn't deserve it.
These people shipped the wrong order and when I got it I was terrified.
1) the item I got was 3 times cheaper than the one I actually ordered
2) the quality was horrible
3) who cares about the first 2 points if the item was wrong?
I never ordered it!
I immediately called them and asked for a refund. I was answered that their system is down at the moment and promised to call me later.
Of course, no one called me, it would be strange if they did. Then I called again and no one ever picked up the phone. Been trying to get in touch with them for several days via phone and email, everything is useless...

I had a bad experience with Stuffedsafari and I'm not sure if I'll order anything from them again. Ordered a toy as a present for my nephew and received the incorrect one. I contacted customer service and they tried to assure me to keep it. They said toy is a toy, kid would not get the difference. I refused to even listen to that nascence and demanded my money back. So I sent the incorrect toy back and they said I'll get a refund within two weeks.
Two weeks later I received a message stating that toy was damaged, they were not able to accept it and that they were sending it back to me. What a joke.

I ordered my stuffed animal a month ago. After receiving no response or shipment, I emailed them. They finally got back to me and told me that the shipment would be sent early this week and that they upgraded my shipping at no additional cost. Then this morning I get an email stating that the product is out of stock and it would not be available until the first week in November. This place is HORRIBLE.

Terrible experience. I was assured that an item would arrive in time for my son's birthday, and then informed less than 2 business days before his birthday that it was not available. (So no time to order elsewhere without paying exorbitant overnight shipping.) The second item I ordered was in stock but not shipped, and by then it would have arrived after his birthday. No acknowledgment whatsoever of the problem from Stuffed Safari, despite my repeating the situation over the phone and then sending a polite but dissatisfied email. I understand that maybe items get discontinued, but 1. don't assure someone that an item will arrive on time if you have not verified that this is possible, 2. if for some reason beyond your control an item is not available, give the customer adequate notice to order elsewhere, 3. if none of the above are possible and you can't deliver a child's birthday gift on time, give a genuine apology and make some attempt to remedy the situation, *before* the negative review!

I ordered a very simple item for my grandson's birthday - paid what seemed like a lot of money for shipping and paypal'd the amount. Everything was great until I get a call from my daughter (on the other side of the country) that they rec'd a shipment - but it wasn't what I ordered. In fact - the invoice actually listed another person's name and credit card info as the purchaser on it. Perplexed, my daughter called this person on the invoice (that we had never heard of) and asked how he knew her child.

Meanwhile, I called this company. The "customer service person" said that was very odd and didn't actually understand what I was trying to explain. I had to explain it twice to her - and then I ended up talking to the owner of this family own business - who still didn't understand what had happened and I had to explain to her that they actually put someone else's name on my order. (HOW does it even occur that someone else's name, address and credit card info ends up with MY order's shipping information? I have no clue - and she couldn't explain it, either).

Bottom line - BE CAREFUL. know what you are dealing with. "Family owned" in this case appears to mean "run out of a basement" with very little in the way of checks and balances to assure quality or accurate delivery/shipment - if my experience is any indication.

Nothing unavailable is listed as "out of stock." Use amazon, or anything else besides this terrible website.

This is what I got from stuffedsafari.com:

"Your order is backstocked" now why wasn't that listed on the SITE?
"It will ship within a week..."
Two weeks later: "it will ship the first of next week..."
The day after that: "it will ship later today..."
Next day: NOT SHIPPED