I have not received my product after a month of waiting. The website claims 1 to 2 weeks, but if you dig deeper, it's only 1 to 2 weeks AFTER the product has been "shipped." Having the product shipped, however, could take up to 1 to 2 months (as other users have experienced).
I filed a dispute claim with my bank today. I already sent two e-mails, and my bank attempted to contact the number "Billy" listed.
I would not recommend buying from this website at all, as Indian glass, on average, is cheaper quality than American glass. Had I known it was manufactured in India, I would have never placed an order to begin with. But, for the price, I did realize it was cheaper glass, which if it fails on me, then lesson learned.
Once my bank finishes their investigation, I will contact the BBB to notify them of this terrible customer service. I should have done my homework first.
The same exact thing happened to me when I ordered a piece in early November. I have still not received anything at all and have sent 3 emails. Did you ever end up receiving your order?
Nothing delivered no refunds plus no chat room. all bull$#*!