The Car Rental Centre review: Booking & reservation platforms

The Car Rental Centre promised "free cancellation" and yet no refund!

Furthermore, customer's follow-up was ignored!

Booking Number: 1536936810COUNT

Date Reservation: 28 April 2022

Rental start date: 7 June 2022

Due to changes in my travelling schedule, I asked to cancel the booking on 20 May 2022 and arrange for the necessary refund as "free cancellation" was promised in their website.

On May 21, they email replied that the booking had been cancelled but refused to refund the £84.90 they earlier charged of my credit card, by stating that it is a non-refundable deposit and cannot be refunded. Instead, they offered me the amount as a credit towards future booking.

I followed up immediately that I do not agree that the £84.90 is a non-refundable deposit. As per the relevant clause stipulated in their advertised “Rental Terms & Conditions – Amendments and Cancellation Policy”, the car rental booking is free of charge. A copy of the Rental Terms was attached in my follow-up email as a reminder to them. I also highlighted to them that there was clear indication in their rental website that “Free Cancellation” is applicable. Screenshots of the relevant website page were attached in the email for their reference. In fact, as per the Rental Voucher of my reservation, there is no indication that the Reservation Booking Fee of GBP84.90 is non-refundable.

After hearing nothing from them for about a week, I followed up with another email on May 27. The email was "read" by them on the same day as indicated by my email's "request a read receipt". As of today (June 1), I have yet to hear from them.

No way to get a REFUND as promised, and bad customer service!

Note:

All the different websites mentioned here are apparently owned and operated by The Car Rental Center, who chooses to operate under numerous brand names and websites.

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