The College Network
Reviews and Complaints

I'm in the Excelsior program. I love it. TCN has been honest with me. The material is good. I've passed every exam. No one has mislead me. And I don't mind paying for TCN, because I used the service correctly. You all have very poor attitudes. If you did your homework, you would understand what you signed up for. I hear a lot of complaints b/c people sign up and then change their minds and want their money back. Of course you're not gonna get it back...you signed a promissory note.

I'm doing it and I'll tell ya, if I fail at a class or something bad happens to me and I can't keep going, I'm not going to blame TCN. That's petty. Be self-responsible and stop whining.

I personally know people who have signed up with TCN and then enrolled at Excelsior and who are now working ADN and BSN nurses. And they didn't have any complaints either.

I have also signed up for this so called program. LPN to RN. I do not feel that I am going to receive what I was promised. I also was LATER informed when I called College Network that I had to pay another 1950 dollars for the clinicals that are somewhere else and that I had to sign up with Excelsior College and pay whatever they wanted and that they would do some kind of financing. I was not informed of these last two bits of information by the guy who came to my house. GORDON PEARSON. He told me when I asked him that the clinicals might be 375 dollars but in the first place he never said it would be an extra cost and about excelsior, he said it was included in my loan and that they, THE COLLEGE NETWORK, would take care of signing me up with Excelsior. Of course, this was the wrong information. I am thoroughly upset with the company as well. They did tell me they were a publishing company only, but GORDON told me if I needed any help, to please contact him and he would help him. I am going to do just this, but I am sure that it won't do any good.
LPN from Illinois

To all North Carolina nurses caught up in this fraud:
send your complaint to bpgrey@hotmail.com Let's see if we can put something together to let other nurses throughout the state know what this is really all about
Brian LPN

I also was told that that TCN was affiliated with Excelsior and that by using their program was the first step was told no waiting periods for testing or clinicals everything was at my own pace.Was told the price for the study modules was 2500 but I have been paying on my loan for 21/2 yrs every month and I still owe 1900.I too feel I have been mislead and TCN is fraudelent but I am not sure how to file a civil action if anyone has started I would be interested in joining them also I can be contacted at smsellers007@aol.com

Pam,

The company that has been calling you is not The College Network. It is a third party collection agency by the name of Lockhart, Morris, and Montgomery. I have forwarded your concerns to the appropriate party within our company so that your claims can be researched.

Unfortunately, since I do not have enough information to locate your specific account, and only the phone number that you have provided for the collection agency, I am unable to determine the identity of the specific collection's representative who has been calling you. If you would like to provide more information, I would be happy to forward it on for review.

With regard to earning your degree, let me remind you that it is never too late to get started. Please contact Academic Support at [protected] for assistance in restarting your program. Your success and satisfaction with our products and services is important to us.

Sincerely,
Rick
The College Network

I also signed up with College network and yes they also borrowed money on my behalf from Southeast financial. The biggest mistake and finacial blow of my life. i have called and requested many many times exam checks to take a test after completion of modules. THEY WILL NOT SEND IT!. The first one ive been waiting on since October 2014...its still processing is the response i get everytime i call to follow up on it. Also they charged me for an algebra module and exam fee i didnt even need and showed proof and transcript that i had already taking that class at a local college prior to signing up with college network. They will not refund it. So im paying for a module i dont even need. Ive started some procedures and filing complaints.

My problem with the college network has been funding. When I signed up I was under the impression that I would get some financial help with my program. I am in a finanical bind at this time and am unable to pay for the program that I signed up for. I have not recieved any material or have ask for anything else from the college network. The only thing I want is to get out of the contract and keep the college net work from continuing to hassle me about a bill I cannot afford to pay.
I can also let you know that if the college net work continues to hassle me I will have to contact an attorney to file bankruptcy. The advisor I had was not truthful with me when I signed up. I also thought that I would get my degree thru a college in WV. and then was told I had to join Indiana University to get my degree. To recap please stop calling me about this and give the credit union back their money which you took on my behalf for this program.
Thank You,
Susan Lonas-Smith

Dear Joyce,

When you sign up for the program, your Program Advisor uses the information made available at that time to complete a preliminary analysis of the courses that will be required to complete your degree. Once your file makes it's way to Academics, your transcripts are ordered. This allows us to verify your prior course work versus the degree requirements of the school with which you will enroll.

Prior to signing up if you notify your Program Advisor that you are completing courses locally, or if there are courses that you know you will not need materials for, you simply need to inform your Program Advisor and those courses would not be added.

With regard to our relationship with Excelsior College, the paperwork you completed states that we are not affiliated. We do have a collaborative agreement for their BSN program, but not for the ASN.

I have forwarded your complaint to our Customer Care Unit. It is my sincerest hope that they will be able to answer any additional questions and assist in resolving your complaint.

Sincerely,
Rick
The College Network

I also signed up with College Network. They are not very straight forward. I also believe they are rip off artists. They do not stress to you that you have to enroll in Excelsior College and pay more money for tuition, the clinical test, etc. All TCN provides are the modules which you pay a fortune for. Once I signed up no one has called me to ask how I am progressing. Why should they?! They have my money now. You reap what you sow though. It will come back to the company. I hope no one else gets fooled into believing this company. I don't see how someone can look you in the face and manipulate. It is sickening.

Rick,

Your a complete ### and your stupid comments trying to defend this company are worthless. It does not change the fact that people are being ripped left and right and you try to defend this!?! Karma is def. in existence and Im sure yours and everyone else behind this scam is coming if it hasn't already hit!

I am a victim of this program I tried to attemp the LPN to BSN program and a year later still no luck!

Dear Rita,

I am sorry that you are dissatisfied with your College Network purchase. In an effort to address any concerns you may have, I have referred your complaint to our Customer Care Unit.

If you have any questions in the meantime, please contact Academic Support at [protected]. It is our sincerest hope that we can resolve any dissatisfaction and get you on the path toward earning your degree.

Sincerely,

Rick
The College Network

Hello College Network victoms! Im in the same boat...Please lets all get together and do something.I was told all the wrong information. Please email me Leka32@yahoo.com. We can do something so this will not happen to other people. Im not paying on my loan and they had the nerve to call my job threating me! Please lets all get together via online and do something...Please address your subject collge network...Hope to hear from some people soon...

please help me! i also am another victom. can anything be done about getting out of this contract? i have been paying since july 08 and have not taken any tests. i would just like to get out of my contract with them . can anyone help me?

I agree with everyone with the exception of 'Rick' who apparently was too embarassed to give anyone his full name, even though he is presenting himself as a spokesman for the company. This isn't really a comment, but a question as to whether anyone out there has come to a satifactory resolution with this company through the Better Business Bureau or the Attorney General's office. I am trying to help a friend who is having a similar problem with the company and is at risk of losing her home if she can't get out of this ridiculous contract.

Sarah,

I have reviewed the notes on your account and do not see that you have called us to express your concerns or dissatisfaction with our products and/or services.

I have forwarded your concerns to our Customer Care Unit. Someone will be contacting to you discuss your concerns. I'm not sure why you consider us to be a "fraudulent" company, but we are happy to try to help.

Sincerely,
Rick
The College Network

I've been trying so hard and researching hours upon hours how to get rid of this! I was rushed into making a $10, 000 decision (LPN to BSN) into this fraudulent company and I WANT OUT! If ANYONE out there can help me accomplish getting out of this bind, please e-mail me at i_fix_boo_boos@excite.com

IF U HEAR ANY SOLUTIONS TO THIS PROBLEM, LET ME KNOW AS I HAVE THE SAME PROBLEM.

Dear Dickson,

I am unfortunately unable to locate you as a customer in our system. Generally, when I am able to identify a dissatisfied customer I would have someone from our Customer Care Unit contact them.
Many people experience success using our program and we would like to help you do the same. Oftentimes adjustments to you study plan or some guidance from an academic advisor can get you back on track and on the path to earning that degree as well as the advancement you seek.
Please contact Academic Support at [protected] and ask to speak to the manager of the Customer Care Unit. Her name is Heather and she would be happy to address any of your questions or concerns.

Sincerely,
Rick
The College Network

I totaly agree with everyone on their experience with The College Network. I was not told everything up front and I was completely mislead. I was stuck with paying a bill that I really could not afford and with a false hope that I would have my RN within a short matter of time but of course that did not happen. I would not recommend the college network to anyone because they get your hopes up under false pretenses and you are left footing a bill that you cannot pay and still no advancement in your career. I was threatened to be sued if I could not pay. They put on a front like they are affiliated with Excelsior university when they are actually not. Please take it from me, don't call the college network if you want to continue your education or you'll end up like me stuck with a bunch of binders that are supposed to be study guides collecting dust and taking up room in your home. I think it is sad that they prey on middle class citizens whose only hope is to provide a better living for their family by furthering their education and getting a better paying job. I hope that their efforts will be put to a stop because their salaries are being paid by those who fall victim to their fraudulent practices.

I am trying to collect complaints against The College Network to bring it as a package to the Attorney General for deceptive charges. Please e-mail any complaints to Bogota954@yahoo.com. Thank you.

I want a refund.

A college network, mr racism came to my, home and misinformed me about the programme. l was six month into my lpn programme.

l sign the documents and he never told me about the three day cancellation, and also never gave me the purchase agreement. and when l called the customer service. l was asked to get someone that can sign for any of there programme. but l said no. l can t do that. on the 13th of january. got a letter from collection angency. which as a photo copy of the purchase agreement. which was never given to me by the agent. l called and spoke with miss lori ext 2552 and she told me the agent cannot be held reponsible for his act. and that l m responsible for the loan. in respective of the error by their agent. now l m going to send all my paper work and conversation to the attonery general office of all atates, to all tv network and the senate and all angency that are concern. l believe college network should be held responsible for action committed by any of their agent. OBAMA ADMINISTRATION HAS TO DO SOMETHING. I
should be held reponsible for any action carry out by their agent.

I was diagnosed with MS during studies with TCN. I was told if I sent a letter from my physician stating it would be impossible for me to finish school at this time. I sent the letter and my written letter to TCN. The reply was good I thought. I was told in a letter that I was successfully dropped from the program and the loan would be paid back and I would owe no more payments. My total was 10, 000. I have been contacted by a debt collector threatening me to pay the remaining 6, 400 or they would take action, I don't understand. I can't find the original letter I received because I recently moved. The debt company is threatening me daily. I have to call by tomorrow or I am responsible for the what they said I no longer had to make payments. This is bad d/t me not working much anymore d/t progression of MS.

This company is a joke i never used any of there meterial never took 1 test Florida don't even accept this joke of a school i don't know why after 6 years they are trying to take me to court never received any check for them or nothing they are the biggest scammers they are just out to get your money don't sign up for this school tcn shame on you for scamming good people

I completely agree! I also fell into this scam! They had me sign up for 7 classes total and of those 7 classes 4 of them had to be completed by ISU, which I knew I was only paying for the material...problem is now ISU doesn't require them to be taken before the nursing program and you actually take them while in the program. I contacted TCN regarding this asking if I would be refunded for these classes I don't need. Their response was "No, you are responsible for the amount." Also, I asked TCN about recent statements I have been receiving from Elements Financial stating they are not receiving my payment. TCN assures me they are paying it, but Elements has no record! Luckily Elements is going to look into it and not penalizing me for TCN mistake since I have been put on automatic withdraw and gave them a confirmation number I was given. I have been asking for 2 weeks now how to get off of automatic withdraw with no answer! I am so over TCN and will NEVER EVER refer them to anyone else and have also contact the Head of Nursing at Ivy Tech letting them know my situation so they don't keep recommending them to their students. Never again!

I agree with you al. I signed up for college network because it gave me the freedom to do the classes at my own pace. I took a lot of time to get started ( 4years) because things happened. Now that Ive finally started, I find out that you have to pay for the testing up front and then they will reimburse you. Not that big a deal. Only, it has been 17 weeks since I finished and passed my first class and still no check! I can handle paying for one class up front, but not several. At this rate, I'll never finish all of the classes I've signed up for. When I initially called they said that disbursements were taking up to 12 weeks, but this is ridiculous. I couldve saved my money and went to a local college for the same that itws going to cost me to finish. And these are just the prereqs for the program, which I was told I was paying for the complete program. so before everything is done, college network is going to cost me about $22, 000 when I coulve went to a bridge program locally for far less. When I asked about a full refund, of course they said no. I had no idea about the 3 day rule either. I was told that I would be refunded if not happy after my first class.

Sad, sad to take advantage of hard working people!

I WAS SCAMMED TOO, THE SALES MAN CAME TO MY HOUSE AND PRESENT WITH LOT OF INTERESTING SIMPLE TOOLS, i SIGNED UP. AFTER TOOK WEEKS i CALLED AND WAS TOLD IT WAS TOO LATE TO CANCEL, THAT I ONLY HAVE 3 DAYS TO CANCEL. I WAS TOLD THE MODULE CANNOT BE RETURNED AND I HAVE TO PAY. I NOW THE CREDIT AGENCY ARE CALLING AND MY WAGES TO BE GARNISHED. I THINK THIS SCHOOL OF TCN IS A SAM. I NEVER TOOK THE CLASSES AND I AM BEEN FORCED TO PAY. ALL MY STUDENT LOAN ARE BEEN SERVICED BY SALLIEMAE NOW CALLED NAVIENT. IF THE SCHOOL IS LEGAL WHY IS THE LOAN NOT BEEN SERVICED BY THE RIGHT LOAN SERVICE LIKE SALLIE MAE?

I agree with the complaints. And you cannot decide if the program will work for you in just 3 days! It takes a whole lot longer to receive all your online stuff to even look at. I have been paying this loan for 3 years and haven't ever received any shipment, haven't logged into the site in probably 2 years now. I called to cancel everything and the rep told me that's my choice but I still have to pay it off to Southeastern credit union. Southeastern directs calls back to TCN. It's such a scam. I asked the TCN rep if she is saying that even though I haven't completed even 1 course or taken any exams that if I don't EVER use them that they still get paid for services/materials for which I never took. She said yes. This is a horrible company. I am going to have to stop payments and ruin my credit until an attorney can Fix this and get my money back for the past 3 years. Yes attorney I said. So TCN if you are paying attention, I am the one person who is getting an attorney to come after you. Unless you talk to southeastern-pay off my loan-and return all of my money. Good luck.

The College Network is a scam. Read all the other complaints.

I met with a rep/ salesman about their program. She lied during the whole process. Not only did she lie once but three different times. I found out that The College network has 167 complaints with the BBB in their state. TCN is a publishing company only. There is a credit agency that works with TCN by the name of American Credit Exchange. They are in the same building and they are a part of TCN. A man by the name of Gary Eyler has posted something on this site, well he is the principal for TCN. I am in the process of doing more research into TCN but i am going to start with the Commission of colleges and schools in my region. I will also contact the Department of Education in Washington, DC. I am going to file a complaint with TCN and i will mail the complaint to all the agency's listed and some that are not. Too numerous to name. I would suggest that everyone else do the same.

I paid for this I'm full in 2013.I had a loan with their credit union southeast financial credit union. I only received one book from them and never did the program because I found out they were fraudulent. I called and called to get a refund that was promised. I never got anywhere. I would like my full refund asap.

I am requesting a full refund as I never received the education I paid for.

I paid in full for this program. I was assured that I was able to start the program at my own pace. Now, I can't even reach them by phone. What do I do?

Paula Johnson

pgaston01@gmail.com

I signed up for courses. Completed a couple and recently went back to finish the rest but figured out they filed for bankruptcy. Is it possible to get restitution to actually use the money for a legitimate college?

Was told i can get my RN from LPN. I couldnt get any help with my modules. I couldnt get ahold of anyone. Now they are closed. How about that! They sued me in court for the money and i never got a degree. I want a refund!

I signed up in 2008 with the college network and since then my loan has been paid in full but I have no received my degree l. I would like a refund so I can continue my education elsewhere.

I signed up and was told there was no limit on how long I take. Life got busy, and I didn't get to it. I just recently decided to jump in and get this knocked out since I spent so much money on it, and there is nothing available. This was a scam.

I signed up with the college network in 2008 and have yet to pass a test. I can not log in now and receive no help or guidance with my education. I've already paid off my loan and want a refund since I can not continue my education with them.

My name is Amanda Wallace I signed up with the college network in 2008. Since then I have paid off my loan over $7000.00 with southeast financial. I have yet to finish my degree. They were never there to help with academic matters.Since I’m no longer able to continue my education I would like a refund so I can go to a different university.

I was told I could Bridge from LPN to RN with no problems By so called College Net Work.

Well Half the stuff they said was a lie. I never got anywhere with it and I want my mo ey back. They took it right from my checking account and then they closed what kind of BS is that. The whole thing was a scam.