The General Insurance review: claims

May 2017 we purchased a used car from a dealership. We had the alternator replaced in the beginning. Then by Oct 2017 we had over $2, 000 work done. Feb 2018 it was in the repair shop for an engine replacement. Another $2, 000+ repair. So far $9, 000 + is in this car and it is only half paid for. While test driving after the engine replacement it was hit and totaled by a client of The General. The General determined the valve of the car at $3, 790. So that amount plus the Gap insurance paid the balance of the loan and we are stuck starting over. I guess rebuilding another vehicle is normal and making sure the dealer is made whole. We just threw $9, 000+ . nothing to show for it. A vertern is treated wrong again.