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I placed an order for sports supplements with The Juiced Moose (www.thejuicedmoose.com) on 1/11/2009. I received an email two days later saying that my order would ship via UPS in 2-3 business days. It has now been 11 business days, and after leaving three voicemails and three emails to their service department, I still have not heard a word from theses scam artists.
When you call their phone number it automatically routes you to a voicemail (which they don't respond to) and they request that you email them (which they also don't respond to).
When you order from them they make you pay with paypal (and are very quick to bill you). In hindsight I wonder if this makes if more difficult to get your money back?
The icing on the cake here is that if you type their address into google maps, the 'street view' is an empty parking lot.
Do not be tempted by the low prices this site, because it is a scam. Now I have to fight with my credit card company to get my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same experience with the Juiced Moose. Jan 11, 2009 paid them for goods Paypal. They never sent items, don't answer emails, took money. I registered a complaint with Paypal. They "investigated", upheld my claim, but then said they could do nothing as there were no funds in the Moose account to recover. I notice the Moose is still advertising, stealing money, and nothing is being done about it. Paypal should move towards shutting them down. Instead it is just tuff luck for the consumer. I really was shocked that this could go on. Beware of the Moose and all internet dealing.
Same thing happened to me. I placed an order in December 2008 and have never received it as of 02-08-2009. Working with paypal and my credit card to get my money back.
I also had the same experience on January 15th. DON'T BUY FROM THEM! PayPal just came back after I lodged a complaint and there is nothing they can do to get my money back. I now have to waste my time with my Credit Card Company. $100 down the drain!
Dear __________,
After careful review, we have concluded our investigation of the Buyer
Complaint described below.
We have decided in your favor, however, we were unable to recover any funds
from the seller's account. As stated in the PayPal User Agreement, recovery
of funds associated with a Buyer Complaint cannot be guaranteed.
Please know that we will make our best effort to recover the funds in
question if they become available in the seller's account in the future and
will take appropriate action against the seller. Such action may include
issuing a warning, a temporary restriction, or terminating the account.
Keep in mind that PayPal uses a number of factors to determine when to take
action, including member complaints. Due to privacy laws, we cannot discuss
the details of any action taken. We hope you understand our policy and that
it assures you that you are safe using PayPal.
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Transaction Details
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Seller's name: The Juiced Moose, LLC
Seller's email: info@thejuicedmoose.com
Seller's transaction ID:
Transaction date: Jan 15, 2009
Transaction amount: -$31.13 USD
Your transaction ID:
Case number:
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What to Do Next
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This case is now closed. No further action is required by you at this time.
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Other Details
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To make sure future transactions proceed smoothly, we suggest you visit the
PayPal site and click the Security Center link located at the bottom of any
page. There you will find tips on how to avoid fraudulent sellers in the
"Fraud Prevention Tips for Buyers" section.
Sincerely,
PayPal
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
Same here!Guess I should have checked their non-existent adress before placing the order. lol. Thought it was a trustworthy site considering they accepted Paypal. So much for that. MONEY DOWN THE DRAIN! Definitely DONT BUY FROM THIS SITE. What a Rip-off! CAnt believe they havent been shut down yet.