I'm an old pro at ticket-buying who buys tickets to sporting events all the time -- sometimes from TicketNetwork. TicketNetwork Direct is a secondary market ticket website, just like StubHub, TicketsNow, RazorGator, and literally hundreds of other websites online. Each ticket on the website is not owned or even priced by TicketNetwork but owned and priced by different people and organizations throughout the country. These people have the ability to price tickets at whatever value they want and this fact is mentioned PROMINENTLY in the TicketNetwork "Terms and Conditions" (obviously, the guy above didn't read them). Regardless, why complain to some poor call center rep at TicketNetwork about a $17 mark-up? And why should they send over a manager to tend to this guy's every need? TicketNetwork doesn't price the tickets and they're not the bad guys. So why scream at them? Scream at yourself for buying too hastily. It's not their fault that our friend here didn't look before he leapt. I deal with TicketNetwork all the time and they're always very nice and professional. It's just important that people know what they're getting into when they buy tickets off of resale tickets. 90% of the time you're going to have a mark-up on the ticket price, so don't be surprised. That's the nature of the business and always has been. If you don't want to pay the mark-up, either don't go to the game or get a nosebleed seat left over from Ticketmaster. Just make sure, unlike the person above, that you know what you're buying before you buy it. Word of the day: RESEARCH. Research and you'll find that TicketNetwork Direct prices are usually cheaper than other resale sites. I usually go to them and I have every intension of doing so in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unlike other complaints above, I knew I was paying a premium for Super Bowl tickets. Even so, they were cheaper than TicketMaster. My concern started when I got a call from the rep that there was a billing code discrepancy and that they may have to cancel the order. I called my credit card company and confirmed the charge went though, so I believe they either don't have the tickets and are trying to get out of the deal or they want to sell them at a higher price to someone else. Either way, I would never use this company again and may be put in a tough position of disputing the charge and having to fine new tickets at a higher price.
Purchased Ozzy tickets online...great seats, was just over $800 CA for two tickets. Total charge was $1090.99. Plus an addition charge of $17.28 for ticket protection. Did not receive anything through email or regular mail. Where are my two very expensive tickets? I will be reporting this business if I don't receive my tickets or a refund.
Tickets for 12-01-23 @ Ryman Auditorium in Nashville for the Mavericks. We need to receive our tickets today not 24 hours in advance. We will be traveling all day tomorrow. Can this be done? Order#[protected]. Pin#[protected].
DavidHollenbach@neo.rr.com [protected]. Thanks.