TicketNetwork
Reviews and Complaints

Hello Otushe! Thank you very much for your commentary in regards to your order through our website. We're all very sorry to hear that you are so perturbed by your ticket purchase.

Briefly, we at TN are a nationwide exchange through which independent ticket-sellers from across the United States, Canada, and beyond resell tickets to popular sporting, concert, and theater events. We at TN do not directly own, price, and ship any tickets ourselves, but rather serve, like EBay, for instance, as a secure marketplace that connects ticket buyers with ticket sellers. Our job is to facilitate ticket transactions and then thereafter monitor those transactions for the benefit of the customer. We do indeed have a 125% guarantee in place for sellers that is designed to protect and compensate customers due to non-fulfillment of ticket orders. We also have a ranking system that routinely monitors the ticket sellers who do business on our exchange so as to provide as much security as possible for ticket buyers.

In your case, I'm afraid I don't have all the relevant information in regards to your ticket order, but it sounds like you were having difficulties with your seller - perhaps after they left our network. I'd appreciate if you could email our manager Marie at marie.daniels@ticketnetwork.com and she'll be happy to look into your issue for you.

Thank you again, and we hope to hear from you.

I too purchased tickets on here and was ripped off first with the 2 96.00 tickets cost 242.52 suppose to be halfwsy tickets i bought and shen we got there all the way in upper balcony nose bleed seats. Called next day to complain and was told about there so called company and in the furture i should call and not order online! Thought i was dealing with Ticket master! Thoroughly my fault for being in a hurry and not looking. Live and learn!

Hello Carri! Thank you very much for your feedback. We're sorry for your unhappiness with your order.

Briefly, you ordered tickets and chose FedEx Express Delivery (which takes one business day) in order to receive the tickets. The tickets were shipped promptly by the seller. Your purchase was just under $100 and the seller of the tickets chose to have a signature requirement on the package. You were not available to sign for the tickets at your house (which is the address you entered for delivery). You therefore were unable to access the tickets prior to the event because the tickets were still in FedEx's hands.

In regards to our guarantee, the 125% guarantee is specifically for those cases in which a ticket seller does not provide tickets to a customer due to negligent behavior. This might include the seller shipping the tickets to you via FedEx 2-day air when your event is only in a single day (ie: there would be no delivery attempt before the event). It also would cover things like sellers not leaving tickets at will call or not emailing tickets when they're supposed to do so.

In your situation, the seller for your ticket order shipped your tickets very quickly and FedEx additionally attempted to deliver them to you prior to the event. We would not be able to hold your seller responsible for you're not being available to receive the tickets since that is something over which they have no control.

In regards to the signature requirement, many ticket sellers do indeed require a signature for ticket packages due to the fact that event tickets tend to be pricier items and also due to the fact that tickets are often irreplaceable. We mention this fact on our website in the FAQ portion (see the attachment). The decision as to whether a signature should be required on a package is up to the seller - some sellers don't require a signature.

Please note, too, just as an FYI, you could have entered your work address as a separate shipping address during checkout to ensure you would have received the ticket package.

In terms of the customer service you received, we're certainly sorry for your unhappiness and will be more than happy to investigate your complaint. We expect all customers to be treated respectfully and - despite any negative phone experience you received - we believe we have been proactive in assisting you. We have already offered you a $100 discount on any new purchase through our company to make up for the event you missed. The discount offer is slightly above the total of your original order and will allow you to access a de facto refund for your past purchase via a re-order. That way your money won't be wasted and can still be spent on event tickets that you are able to use.

The offer is still open - so please let our customer support people know your decision.

Lamexe,

We are sorry to hear about the dissatisfaction over your recent purchase and the events surrounding your order. We would like to provide you with a complete refund of your purchase, however in order to do so we request that you contact us at customerservice@ticketnetwork.com so we can arrange this refund.

When you contact our customer service department please include your order number so we can quickly assist you.

Thank you,
TicketNetwork’s Legal Department

Do not buy anything from these guys they are CRIMINALS! I ordered tickets from them and they never arrived. I called and they never even refunded me. As a rsult I never got to attend the concert and got ripped off. I had to get VISA involved to resolve the issue. You are better off on Stubhub or anywhere. These guys need to be charged they are criminals!

I purchase 3 tickets to a musical in Portland, OR. I did not get what I thought I was ordering. The website is misleading and way overpriced for what I actually got. Apparently, while BAL A means balcony-section A and BAL B means balcony- section B...BALC means they can give you a seat anywhere in the balcony. Also, the tickets available for the balcony were either 2BAL or BAL. I thought that meant BAL was 1st BAL, since those tickets were a little more money...I was wrong. Apparently, BAL means they can put you anywhere including 2nd balcony. BEWARE! If the ticket sounds vague...assume the worst. Also when I called customer service and spoke with Robert, he refused to let me speak with a supervisor and eventually hung up on me. NICE! I will NEVER USE THIS COMPANY AGAIN!

Hello Havaldine! Thank you very much for your comments. I'm very sorry to hear about any problems you may have experienced with an order that you placed through our site. We want all the customers who order through us to have the very best of event experiences.

In your case, I'm afraid we don't have enough information to examine your order further. Could you please message us back with your Purchase Number? You could also email us directly at customerservice@ticketnetwork.com and put ATTN: Marie in the subject line. That way your email will go right to our manager.

We look forward to hearing from you!

Hello Hulbeker! Thank you for your comments. We're sorry to hear about your unhappiness with the ticket order that you placed through our exchange.

Briefly, we at TN are a nationwide network through which independent ticket sellers (trusted individuals and professional companies) resell tickets to popular sporting, concert, and theater events. We don't directly own, price, or ship tickets ourselves, but rather, like EBay, serve as a marketplace through which ticket buyers and ticket sellers can connect. We therefore facilitate ticket transactions and also monitor them to ensure the best possible service for customers. Please also note, because the tickets on our site are being resold, they are also being re-priced by their sellers. This means that the prices for tickets on our site are going to be independent of (ie: above or below) ticket face value.

On that note, we expect any tickets listed on our site to be advertised accurately vis-a-vis how the seller listed the tickets for sale. We have procedures in place to assist customers if they believe or suspect that the tickets they purchased were listed erroneously or inaccurately. I don't believe we previously received any communication from you based on the very little information provided in your commentary.

Either way, we'd appreciate if you could email our manager at marie.daniels@ticketnetwork.com and she'd be happy to assist with your problem. Please inform her of your Purchase Number in the email and include reference to your Complaints Board posting in the body of your email message.

Hello Livare! Thank you for your feedback. I'm very sorry to hear about the confusions associated with your purchase through our online ticket marketplace. It sounds to me like you are referring to a venue called Keller Auditorium in Portland. This venue has the odd distinction of having two separate balconies with the same letter rows, which can be confusing. Each general area is also chopped into lettered sections. So, for instance, within the First Balcony, there are separate sections A, B, C, D, and E. The Second Balcony is also chopped up into sections A, B, C, D, and E -- so is the Orchestra. I have attached the venue map (if it shows up) which might help to illustrate the point I'm making.

On that note, it's important to note that the tickets you see listed on our site are actually being listed and priced by independent ticket-selling companies, not by us directly. The sellers who resell tickets through us advertise their seats either generally or specifically (depending on the seller). We can only promise what a seller explicitly promises on their ticket listing and we can't hold sellers to assumptions a customer makes about an order. We encourage sellers to be as specific as possible with their tickets, though, to make things as little complicated as possible.

In this case, it seems that you saw tickets advertised as simply being for the Balcony, without any reference as to whether the tickets were for the First or Second Balcony. You apparently assumed that the tickets would automatically be for the First Balcony, although the seller didn't promise that fact. The tickets ended up being for the Second Balcony instead, which is what has made you unhappy with your order. (Please note: if you're ever uncertain about the location of tickets before an order, you can always call or email us and we'd be happy to help!)

That being said, I'm certainly sorry for the confusion and for any negative service you experienced (we'd be happy to check that out for you, too). We can't, however, force the seller to cancel the order, because they did provide seating in the Balcony area, which is all they advertised. We're nevertheless sorry for the misunderstanding and, if you would email our manager Marie at marie.daniels@ticketnetwork.com, we'd be happy to try and help!

Hello Lucy! Thank you very much for your comments. We're sorry to hear about the problems and confusions concerning your ticket purchase through us. We at TN are a nationwide network through which independent sellers (trusted individuals and professional companies) resell tickets for popular events. We want all of our customers to have the very best of order experiences. I'm afraid we're unable to understand completely the nature of your complaint. It appears that you are concerned with something having to do with the location of the tickets you received.

If you'd be so kind, we'd appreciate your emailing our manager at marie.daniels@ticketnetwork.com so she could look into your issue. Please also include your Purchase Number in the email.

Thanks so much!

Hello CAgirl! Thanks for your feedback. We actually responded to you previously via email about the confusions with your purchase. It appears that your ticket seller accidentally shipped your tickets to your billing address rather than the ship-to address on your order. We are very sorry for that trouble and have also let your seller know that they need to be more careful in the future. We also let you know that we would refund your delivery fee and reimburse you for any other reshipping fee if you had to ship the tickets off to your friend. We were happy to answer additional questions you posed, as well, and you indicated at the end of that exchange that you were satisfied you had been heard.

We've offered you a discount on a future order, too, to apologize for the trouble. Please let us know if we could ever help you in the future with tickets!

a friend's half-sister makes $72 every hour on the internet. She has been fired for six months but last month her payment was $17586 just working on the internet for a few hours. Read more on this site... LazyCash35.com

In keeping with their reputation as "scam artists", Ticket Network have responded with another series of misrepresentations!
For proof of this, I have attached an exact image of what was promised on their website - anyone with a basic grasp of English would interpret the "promise" as being for padded seats, first row. Unless we are meant to read into this that there is ONE padded seat for the entire ADT club?
The exact copy on their website advertised the following (the "Padded seat" and "First row" references were conveniently left out in their "response" above):
VIP Area/Club Lounge access included. VIP Parking included. Padded Seat. Includes VIP entrance to event. VIP access included. Food and beverages (including beer and wine) included. First row.
Note the missing copy in their above response to our complaint:

Seller's Note: VIP Area/Club/Lounge access included. Includes VIP entrance to event. Food and beverages (including beer and wine) included.

Secondly, nowhere in the site copy did it indicate" General Admission" - see for yourself on the image. The very first mention of GA appears on their confirmation email - AFTER they have banged your credit card. (see image)
Thirdly, they did no email us an explanation. In fact, their call center agent hung up on me when the conversation got heated, with her constantly interupting me and refusing me the opportunity to explain my displeasure. Fine service indeed.

Finally, we have a child with special needs - this game was his Xmas present. We have been contacted by at least one Florida newspaper at this point as a result of Twitter. Universal Events (the "reseller) have offered to "negotiate" with Ticket Network on our behalf but have not come back to us at this point despite us providing ample proof of the misrepresentation. I have no doubt that the press locally will have a field day with the story when they interview us on our arrival in Florida on Monday. We will also be contacting local radio and television with our story - through our extensive contacts in media.
At this point, we are sufficiently enraged that nothing short of a full refund on the tickets wil stop the Tsunami of negative attention we are about to focus on Ticket Network and their unscrupulous business practices!

Hello! I am an employee of TicketNetwork responding to the customer above. We're sorry to hear about the problems and confusions the customer experienced in regards to his order.

Briefly, the customer ordered tickets marked as being the following:
Event: Florida Panthers vs. Montreal Canadiens Dec 31 2011 6:00PM
Venue: Bank Atlantic Center in Sunrise, FL, United States of America
Section: ADT GA Row: GA
Seller's Note: VIP Area/Club/Lounge access included. Includes VIP entrance to event. Food and beverages (including beer and wine) included.

As you will notice, the tickets ordered were for the ADT Club at the venue and the tickets were also marked as being GA -- which means "General Admission." General Admission means that ticket-holders will access places in the area allotted (ie: the ADT Club) on a first-come, first-serve. This is in contrast to so-called "reserved seating" wherein customers purchase specific seats which they are guaranteed to access (eg: section 104, row 5, seat 4). GA tickets are almost always standing room only (which is typical especially for tickets for the Floor section of venues).

In this customer's case, he purchased tickets that allowed him access to the ADT Club, where there would be seating located for clientele. However, because the tickets were General Admission, the customer wasn't guaranteed access to a seat -- he was guaranteed access to an area in which seats are located. Those seats that did exist in the club would be accessed on a first-come, first-serve basis by the people allowed access to the ADT area. (This is how most "clubs" work at venues in the United States and beyond -- general access to the club wherein seats are available.)

On another note, there is no mention on the ticket listing that the tickets concerned guarantee front row seating -- the seller would have specified this on their ticket listing if that were true, because it would be a great selling point for the tickets.

Additionally, the above has been previously explained to the customer in an email, to which we have awaited a response, but have not yet received one. We would also have been happy to help the customer out with his order initially if there were any confusions about the tickets beforehand.

We'd also be happy to offer the customer a discount for the misunderstanding, but I'm afraid the seller of the listing advertised the tickets correctly.

Rip off and stay away from Ticketnetwork. I purchased tickets for Andre Bocelli at the Hollywood Bowl for P1, assuming it is Promenade 1 as I would not look at it any other way. Unfortunately, P1 means Promenade 3 which would have no idea. Therefore my tickets are much further away that what I anticipated and TicketNetwork refuses to accommodate. I also disputed this with my credit card company. Lesson learned, research, research, research.

Hello! I am an employee of TicketNetwork responding to the comment by lalalalala2.

To begin with, as explained previously, TicketNetwork is a resale marketplace through which independent sellers resell (and thus reprice) tickets to events. This means that the tickets purchased through our website are going to be priced above or below their face value by the respective sellers. This is explained above every event listing on our exchange (all 64, 200+ of them) where our status as a resale website is clearly indicated. (We have a series of bullet points that outline for customers the major points they need to know before placing an order.)

Having said that, Ticketmaster is a primary ticketing source, not a secondary one -- meaning that TM is not a network of independent ticket sellers like TicketNetwork. Venues contract out their direct ticket sales through companies like Ticketmaster, which means they sell tickets for their face value. We recommend that consumers shop around for tickets first and always check the venue of their event as a primary measure. We at TN are simply here to give consumers more ticketing options, but, of course, the decision of what to buy and when is with the customer. We assume, as do all companies, that, when people buy through us, they do so after making a researched and considered decision.

On that note, I should mention, too, that the purpose of exchanges like TicketNetwork is to keep tickets on the market long after venues are all sold out. It's also true that event promoters routinely withhold large numbers of tickets from public sale in order to distribute and sell privately. Ticket sellers can access such tickets and list them for sale on sites like TN and thus give consumers access to tickets they were never allowed to buy.

In regards to the customer service experience, it seems that lalalala2 is confused by the difference between TN and the sellers who list tickets on our exchange. She mentions a phone conversation she had with a customer service representative who talked about a "pricing department." TN is a marketplace, like EBay, through which tickets are sold, and so we don't price anything or in anyway set the ticket prices listed by sellers. It would therefore seem that lalalalala2 was actually speaking with her ticket seller, not TicketNetwork -- a common confusion. If, indeed, there was any rudeness on the seller's part, we would appreciate lalalalala2 telling us about it by emailing marie.daniels@ticketnetwork.com. We at TN are here to facilitate and monitor ticket transactions and want to make sure customers are treated with respective. It seems, though, in this case, that the customer was not primarily in contact with us about her order situation, but rather with the seller.

Hi there,

Cannot agree with the complaint anymore. I have just bought a ticket from Ticketnetwork yesterday. And my friend has referred me to the ticketmaster.ca I got shocked that the price on ticketmaster is only 30% of the price I paid at the ticketnetwork. There are few issues here,

1. They have put the message that no refund, no exchange. Both these messages are not clearly and enlarged to the client to see it before you push the purchase bottom.

2. They hide the price information. I have been talking to a customer representative on the phone, she has been telling me that the price is issued by the pricing department, but there is no clear information stated on the website how they set the price. They have claimed that the price is set up based on the market supply and demand, but what the incentives are to buy the tickets from them if you can get a better price. They have not alarmed the clients to check other sites. They are waiting for the commission to get into their packet.

3. The customer service sucks. They have not tried to improve the customer service quality. Instead, they are trying to shout at the customer. I have asked the customer service representative to transfer my call to the supervisor. It takes a long time to get a response. In this case I give an 0% on the customer satisfication. I understand the supervisor has been trained for the legal purpose. But the supervisor just pushes all the responsibility to the AGREE BOTTOM on the agreement. They are not listening your reasons and words, they also did personal attacks to clients, which can lead to a lawsuit.

4. When I asked to transfer my call to the supervisor, the customer representative has been refused my request for more than 3 times without any reasons.

What you can do now:

1. Fill the Customer Complaints on BBB USA website as soon as possible.

2. Call your credit card company to stop the transaction and also fill a credit dispute to stop the transaction if you can.

3. Stay toned, and do not need to call these representatives, because they are untrained. If you called, please record all represenatives' name and number and put them on the dispute.

DO NOT BUY ANY TICKETS FROM THIS SITE BECAUSE YOU CHECK OTHER SITES.

Hello! I am an employee of TicketNetwork responding to the customer above.

Briefly, we at TN are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means that we don’t own, price, nor ship the tickets you see listed for sale on our website. It’s also true that the tickets listed on our exchange are being resold (and thus re-priced) by their respective sellers. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase. So, as a result, consumers are able to buy tickets to highly popular events on their own schedule and either after or before other event tickets are available.

In this case, I can understand a customer's frustration with cheaper tickets being available elsewhere for purchase online. Please nevertheless know that neither we nor the sellers on our exchange have the ability to monitor ticket availability on a national level. There is therefore no concerted attempt to advertise tickets on our site that are available elsewhere for a different price. We at TN simply let sellers advertise tickets and let consumers choose whether or not to buy them.

Regarding the service fee, the service fee is the only part of the entire ticket transaction that accrues to TicketNetwork. It equals 18.5% of the ticket price and pays for website maintenance, billing security, customer support, and other such website features. The fee itself is advertised twice during checkout (on 2 separate checkout pages) prior to order placement. All ticket-selling marketplaces charge a service fee (even those who "don't" by hiding it in the ticket price). I'm therefore sorry for the customer's unhappiness, but there was nothing untoward or dishonest about his or her transaction.

Hello! I am an employee of TicketNetwork responding to the customer above.

Briefly, we at TN are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means that we don’t own, price, nor ship the tickets you see listed for sale on our website. It’s also true that the tickets listed on our exchange are being resold (and thus re-priced) by their respective sellers. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase. So, as a result, consumers are able to buy tickets to highly popular events on their own schedule and either after or before other event tickets are available.

In this case, I can understand a customer's frustration with cheaper tickets being available elsewhere for purchase online. Please nevertheless know that neither we nor the sellers on our exchange have the ability to monitor ticket availability on a national level. There is therefore no concerted attempt to advertise tickets on our site that are available elsewhere for a different price. We at TN simply let sellers advertise tickets and let consumers choose whether or not to buy them. We expect and encourage customers to do independent and individual price research for their ticketing interests.

Regarding the service fee, the service fee is the only part of the entire ticket transaction that accrues to TicketNetwork. It equals 18.5% of the ticket price and pays for website maintenance, billing security, customer support, and other such website features. The fee itself is advertised twice during checkout (on 2 separate checkout pages) prior to order placement. All ticket-selling marketplaces charge a service fee (even those who "don't" by hiding it in the ticket price). I'm therefore sorry for the customer's unhappiness, but there was nothing untoward or dishonest about his or her transaction.

Pit Bull 1230-

On behalf of TicketNetwork and Mr. Donald Vaccaro, I request that you remove this posting on grounds of libel and defamation immediately. Please note this is the second request that has been delivered to you giving you the opportunity to remove the defamatory statements from this review board within a reasonable amount of time. The first attempt was made via email on August 26, 2011 to which you replied after having received it.

When other defamatory postings you made in the past about TicketNetwork and Mr. Vaccaro were brought to the attention of TicketNetwork’s legal department in May of 2011, you agreed to remove all of the defamatory content from consumer websites and that you would not direct your grievances at any TicketNetwork employee including Mr. Vaccaro, after receiving a similar notice of requested retraction. You stated, “Any comments that I may make in the future will not be directed at individual members of TicketNetwork, but rather to an honest portrayal of the facts of my experience with TicketNetwork as this plays out.”

The facts behind your order are as follows:

As a customer of TicketNetwork, you did purchase tickets to an event which included a VIP package with your two tickets. However the price that you paid for your two tickets with VIP access was more than $100 BELOW the face value of the tickets. TicketNetwork, as a member of the secondary ticket market, was able to save you more than $100 that you would have spent had you purchased directly from the venue. So it is still unclear as to why you have such grievances towards TicketNetwork when we were able to save you a substantial amount of money.

While we value customer feedback in order to improve our customer’s experience, providing false and misleading information harms the reputation and integrity of TicketNetwork and Mr. Vaccaro. Your comments are not published as an “honest portrayal” of your experience as you have stated, rather they are published solely to injure TicketNetwork’s reputation, integrity and goodwill. Further, these false statements also damage Mr. Vaccaro personally and may cause irreparable harm. Just to name one example, your false statement that Mr. Vaccaro is a “crook, ” is completely untrue. He is the CEO of a well-established, customer-service oriented organization that provides event tickets to consumers and does not now, nor ever has, made its revenues through dishonest means.

So, again, on behalf of TicketNetwork and Mr. Donald Vaccaro, you are requested to remove the defamatory, false comments in this posting within two (2) weeks.

Hello Kiklenate! I’m an employee of TicketNetwork. I'm certainly sorry to hear about your negative experience through our company. TicketNetwork is a nationwide exchange through which independent sellers resell (and thus re-price) tickets to events. The service fee you mentioned is the only part of the ticket transaction that accrues to TN. It pays for website maintenance, billing security, and customer support. The shipping fee you mentioned is actually the fee for express overnight shipping and is therefore pricier than the average delivery fee. (Our competitors in the field have a similar, if not exactly congruent, price structure for ticket delivery. It’s also true that all ticketing websites charge a service fee, even if they hide it in the ticket price.)

On that note, I believe you were initially upset because you were charged a sales tax for your order due to the location of the seller providing your tickets. I understand that your unfortunate service experience resulted from misunderstandings regarding the tax. We certainly don't condone any negative treatment of our customers and will investigate any such rudeness thoroughly. We will also be sending you a check for the sales tax amount and offering a substantial discount on a new order.

Read the terms and conditions, folks. Most people just hit "accept" without reading. In more than one spot, it CLEARLY states:
Above Face Value. Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Don't complain because YOU didn't read.

I bought tickets of the Alter Bridge concert at Salt Air for two -> $250 from the seller "The Tixx Man" via TicketNetwork.com... found out that another place is selling the same tickets for $50 ($25 x2 at http://smithstix.com). Called the seller and then TicketNetwork.com to try to get some refund but as they state in the policy, I was unable to get the refund. I am really regretting to buy the tickets from them. They completely fooled me. I am sure they did nothing illegal. It's just that the price was outrageously high (and I wasn't careful to check other places...). Just as they probably are thinking about me, I feel I am such a stupid person to pay that much ... All I can say to you readers is --- Think twice before you buy tickets from them. There probably are different places where you can get your tickets A LOT cheaper.

You bought tickets from a secondary ticket reseller. These companies buy tickets early to sell them at a marked up price later. Some of the prices are so much higher because they have to pay ticketnetwork fees.

You haven't been "scammed". Their site is a secondary market resale site, most of the tickets are above the value you pay at the box office. You had to have confirmed that you understood the terms and conditions before placing the order. Your comment makes it sounds like it was a bait and switch but it wasn't, you simply paid the market price based on demand and it happened to be over the face value.

Well, okay, but what did Ticketnetwork do wrong? I buy tickets to concerts all the time. Ticketnetwork and Stubhub and Ticketsnow are places where people resell tickets. That's what they do for a living and so there's bound to be a mark-up fee involved. Plus Ticketnetwork doesn't actually sell anything. The tickets on their website are being sold by OTHER PEOPLE. It's like Amazon with its booksellers. The ticket sellers are all different. They price the tickets at whatever they want to. They have the right to price them and you have the right to pay for them. You also have the right to research and find better prices by yourself. It's not the company's fault if you didn't take the opportunity to research more. Why should they refund you the money if you agreed to pay the price and clicked the PLACE ORDER button? It's pretty clear with one Google search that Ticketnetwork is a website where people are RESELLING tickets. It's not hard to figure out and so there's really no basis for your complaint. Complain, yes -- but complain about companies that DON'T stand by their guarantees. Your complaint isn't that TicketNetwork did anything wrong, but that you didn't pay attention when you bought from them. Sorry, but not their fault...

Maybe if your girlfriend wasn't a [censored], she wouldn't have gotten the tickets in the first place?

I totally agee with the first review that this company is as far from helpful as one can get. We had our flights cancelled, in fact the whole country was closed down due to weather, and we were told to get the vendor to call the theatre and request a refund or exchange. The agents that we dealt with at this company were rude and totally inflexible. I had asked to speak with a manager and they never called us back. They were not willing to do ANYTHING to be of help. We were not asking them to refund but to merely make a call. I will NEVER go though this company again!

what expenses would that be ? ... having a website that gets more google searches than the actual venue or theater
what most ticket resellers do - is buy tickets from the venue at regular price -- only have they have a poor customer find their website, instead of the real website -- they list all the show, dates, times they can -- and if someone happens to buy tickets for them - they go and buy them -- and if they can't - they simple cancel the order -- so there is no loss to them... they can be in Texas and sell you tickets in Canada ... they are crooks plain and simple
years ago it was called bait and switch -- they advertise one thing .. and switch with something else ...

I am an employee from TicketNetwork responding to the commentary above. We're very sorry to hear that the customer was disappointed with the price she paid for her tickets. Perhaps it would help if I explained how ticket pricing works and why the customer paid what she did.

To start with, we at TicketNetwork are simply a network through which licensed companies resell tickets to events. This means we don't actually own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of individual ticket sellers who list tickets through us. Typically, these sellers price tickets based on their perception of the event’s popularity. As a result, the prices of tickets sold through our website are usually either above or below their face value. This fact is mentioned (and bolded) in our Terms and Policies and also advertised above every ticket listing on our website.

Having said that, the basic purpose of the resale market is to keep tickets on the market longer than they'd normally be available. The added markup on the tickets is what prevents tickets from being bought up too quickly and thus what keeps them accessible even a few weeks before the event. So, basically, the seller from whom you purchased is charging a convenience fee for accessing the tickets. It's rather like how Macy's or Stop-in-Shop marks up product prices by making it more convenient for people to access other company's shoes and other company's milk. (Plus it's also true that ticket sellers can incur numerous expenses accessing popular event tickets, such as added delivery fees, service fees, fan club memberships, and even ticket mark-ups, if they purchase from another reseller, rather than from the venue directly.)

Once again, though, we're sorry to hear about the customer's unhappiness, but we at TicketNetwork neither price event tickets, nor do we promise to advertise their face value. It's furthermore true that almost every product any consumer buys nowadays is being resold after having been channeled through numerous sources. Mark-ups are added to the price of every item you and I buy (with the only -- odd -- difference being that tickets still have the original face value advertised).

As for TicketNetwork, our major purpose is to increase the convenience and security of ticket-buying by allowing consumers to find a great selection of popular tickets in one place. It's also true that we have security mechanisms in place to make sure that every ticket sale is legitimate and that our customers get the best service. We furthermore pride ourselves in offering ticket sellers a sleek point-of-sale software that cuts down on business expenses and provides low ticket resale prices.

I agree with music lover. You knew the $61 for handling and $19 for shipping charge before you checked out. You obviously knew that the tickets were sold out and thats why you were searching to buy them throght a 3rd party provider. They can charge whatever they like, When an event date is close and they have extra tickets, you can conversely get tickets BELOW face value. I always do. Live and learn but don't complain when you put the pipe to your mouth, lit it and then smoked it and inhaled too!

Have you ever asked a car dealership how much the actual face value of your is? Have you ever asked Walmart's really how much those pair of sneakers you are wearing cost them or The Christmas Tree Shop? Have you asked you local jeweler how much that ring "really" cost to make or have you ever asked a funeral directly just how much that mark up on that funeral truly was? Go ahead and ask, you may be very surprised...and have you ever considered that just once, maybe no one forced you to buy an above face value ticket to begin with. You agreed to the price before placing the "click order" button. If you really want to complain to someone, try complaining to the venue who originally sold out their tickets presales months ahead to guarantee that their seats were sold out. If there's a loss, they will not take it...the seller will. Make it so that only venues and venues alone can sell their tickets. But at the same time make sure that all those 3rd world countries are getting the fair price for their products as well. When you get a deal from some poor, abused child "working" in one of these countries, you hold your head up high with pride. When you find out you paid even 1 penny above the true cost, you ready to blow your top. I mean really, think about it...