StubHub
Reviews and Complaints

As someone who loves attending live events, I wanted to share my recent experience with StubHub. I purchased tickets for a highly anticipated concert, only to find out last minute that the tickets were invalid. This led to a disappointing and costly situation, as my friends and I were turned away at the gate. The customer service was unhelpful and the whole ordeal left a bitter taste in my mouth. It's heartbreaking to see hard-earned money go to waste due to such negligence. I urge you to proceed with caution when using StubHub, as my experience was far from satisfactory.

Bought Several Cubs and White Sox tickest for the opening week of the season and needed to resell some. I used to do this all the time years ago very easily. This time my "relisted tickets" were not viewable and I spent hours on the phone trying to get this resolved with several cusomer service agents. Generally, the agents were understanding and tried to help but after speaking to more than ten agents(really!) the matter still hasn't been fully resolved. I will NEVER use them again!

I found a concert we wanted to artend and stub hub came up as the place to buy tickets. Purchased tickets and then noticed huge fees were tacked on! Then also come to find out they're not even actual sellers of these tickets and not only extremely over charged but also charged an extravagant fee. I bought a total of 6 tickets for almost $1500. I am requesting a full refund.

On Feb.3 I bought 2 tickets which were listed for $500 each for Dead and Company at the Sphere. I clicked on pay with Paypal and immediately I was charged $1454! I would not have bought them at that price. I tried to get a refund from Stubhub, paypal and my credit card company to no avail. so I relisted them for sale for exactly what I paid for them. So after 3 weeks I went to look at the listing on stubhub and compare it to others. My listing wasn't there! I called customer service and they offered me no help.They suggested lowering the price.What a nightmare. Apparently my tickets are not reccommended by them so not being shown. There are many cpmparable tix for 3 times my price. I am so upset.

I ordered three Lion King tickets on January 24, 2024 for the Feb. 20, 2024 show at Segestrom Center in Costa Mesa, California. StubHub charge $22 fee for each ticket. I tried to sell the tickets on their website but had to cancel the sale because I have not yet received my ticket and could not deliver them to the buyer. On February 17, 2024, StubHub notified me that they charged me $240 as penalty for the cancelled ticket sale.

Now I have been charged $480 for three tickets I have not yet received!

We bought 6 seats for the Dallas Cowboys I. November. The notice said our tickets were confirmed [protected] $3,375.60

On game day we found out that our transaction was declined and we had to be paid double to get seats. Confirmation [protected] $6,850.50

We called our credit card twice, and the rejection was from stub hub.

We we so stressed that we would even be able to get our family to the game. We came from out of town and had no notice that we had no seats. I will never use stub hub again. A +$3k mistake that was a horrible stressor for using Stub Hub.

I bought 5 tickets through StubHub and once I paid they were sent via Ticketmaster. I made the decision on these seats and paid a premium because it said "Aisle Seat and seats 1-5" but once I got the tickets immediately after the sale it was seats 3-7. (Not aisle, the seller held 1-2 to sell to someone else at thw "aisle seat" premium. We are talking $30 per seat more for an aisle seat. I have screenshots to prove what I was shown every step of the way. Very misleading. I paid more for these seats because of that feature so this feels like a bait and switch. StubHub offers a sort by aisle, and even when it says that all over the reservation process, that is a lie. Bait and switch, super deceitful. Do not trust what you are seeing on their site is what you get. I can prove it is not.

I bought tickets to Bruce Springsteen in Phili on 8/21/24 (850.00)on StubHub 9/4/23. On 9/8/23 I rec an email from the seller of the tickets saying he did not want to sell his tickets. I called StubHub and they guaranteed me in writing that they would honor the purchase with those tickets or tickets of equal value. On 10/21/23 I received an email from StubHub saying they canceled my transaction and gave me a refund. I don't want a refund...I want my tickets! If they had at least told me on 9/4/23 I would have had an opportunity to buy tickets elsewhere. The tickets have now gone up significantly in price. No one at StubHub will help me...I have even tried emailing the CEO of the company...nothing.

I listed 3 tickets for sale on stub and seat geek. One ticket was purchased through seat geek on the same day before the buyer on stub hub. I have called stub hub numerous times within the three week period and informed the customer service rep I did not have three tickets I only had two tickets left. I was told by several customer service reps from stub hub, "if I did not have the three tickets stub hub is going to charge me the value plus penalties. I had no control over the ticket selling before stub hub made the purchase. I offered to send the other two tickets to the buyer but the customer service rep said all three tickets or no tickets. My order number for that transaction is [protected]

Purchased 2 tickets for the show for Albany, NY in March of 2023. Show ended up being postponed until September 19th 2023. Now the show is postponed until sometime in 2024.

I cannot get my money back as the show has not been canceled!

Semantics. These tickets were purchased and nothing has been delivered to the consumer!

Not a good way to do business. I did not just decide I did not want to go and the concert took place! Ridiculous and I would like a full refund.

I purchased and paid for two tickets for my daughter and I to go to see Jelly Roll in the orchestra section for $1053. My credit card was charged that same day but I never received an email verifying my purchase. When I called about not getting the tickets they said that the email address was wrong but that the Seller had "a problem delivering the tickets" and I could have alternative tickets in an entirely different section which were originally half the costs of the ones I paid for. I believe that my tickets were withheld because they could sell them for a greater amount.