good day and thank you for your time. this is a complaint against StubHub for false classification of one transaction among many others not being classified as Fraudulent although the other transactions at the same day and time have been. August 21, 2024 my, John Jeremy Scott, PayPal account password was hacked and an outside individual made 5 purchases for StubHub tickets. $1,736.71 transaction ID 4C256259HE043354D, $1,615.69 transaction ID 2BJ33210TT5421430, $2,533.31 transaction ID 8LJ54978F4264831R, $1,627.68 transaction ID 808836045Y556981M, and $3,010.08 transaction ID 8KR12844U1637251J, all placed on the same day, all at the same time. now the facts are simple, I suffered a closed head injury in 1994, I live on a disability check now, my monthly income sets me annually below Michigan's poverty line. my truck has 400,000 miles on it and would probably break down still inside the state lines, and all but 1 purchase has already been deemed as being Fraudulent and refunded back to the paying source of PayPal. I have asked continuously to have the amount of $1,736.71 be classified as Fraudulent and submitted to PayPal even though each time I get off the phone with someone they believe my Fraud claim and say they will list it as such, yet crooked company continues to inform PayPal that I made the transaction. well of course it looks like me, what do you think happens when someone hacks a PayPal account holder's password and gains access inside the account? I was not home at the time and found out much later, and stopped all but one transaction, however the amount of $1,736.71 I could not stop and since it went through, PayPal is trying to take the blame away from them by making me pay for their mistake, however if StubHub would actually for once in their career and do the right thing by telling PayPal that this was an UNAUTHORIZED Transaction and relay this to PayPal as being Fraudulent, my problems with PayPal would go away. Unfortunately StubHub from what I have been reading is not a respectable company. 5 purchases were made from my account, all on the same day and time, and 4 already refunded and deemed Fraudulent yet this one somehow I must have placed while living month to month, no savings, and no chances of ever getting to wherever this event was taking place. I would be happy to happy to classify this complaint as being resolved, along with removing all bad reviews I left on Facebook on every single message line, over and over and... please StubHub do the right thing and inform PayPal that the amount of $1,736.71 is fraudulent and unauthorized. I have made out a Police Report along with all documentation I have kept in a folder to prove my innocence in this complaint.
Claimed loss: $1,736 to be refunded back to PayPal or classified to PayPal as being Fraudulent
Desired outcome: StubHub does the right thing for once and upon contacting PayPal, my negative account balance goes back to $0.00.
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