StubHub
Reviews and Complaints

I placed an order for the Oct.12 game at Yankees Stadium. It was clear stated by Stubhub: "This is a contingent game. If the game is not played, you will automatically receive a full refund, including fees." However, the game was moved to Oct.15. I called in to customer service that my order shouldn't proceed if the date has changed. However the Stubhub rep said there is nothing they can do. I have 2 options, transfer my tickets to another friend (I don't live in NYC, therefore I don't have friend to transfer) or re-sale them on Stubhub. I got no choice to re-sale them. My initial ticket price was $180+ each, the suggested price when I tried to re-sale was only $125+-. I originally spent $677.50 and end up getting back $306 (Order #[protected]). I felt totally ripped off. My order should NOT place since the date has change. I would like a full refund back. Thanks!

Herman Ng
C: [protected]
[protected]@yahoo.com
Toronto, Canada

So i pay over 500 dollars for Van Morrison concert in Reno on the 2nd of October. Tickets are purchased in April.
Fly to Reno. Get to the concert and wow, one seat is a handicap place... no seat... nosebleed section.
The people at the Grand Sierra Resort Theater get my hubby a chair to sit on.
Then 3 other couples show up with tickets for the same 2 seats.
We are interrupted 3 times to xheck our tickets. Finally they tell us we have to go to the office.
They tell us there are 3 other couples with exactly the same tickets.
So they kick us all out, not knowing who is the legitimate buyer.
Had to purchase new tickets from the grand Sierra resort theater. Missed a third of the concert.
StubHub is no help. They say multiple tickets not sold.
I just read i should have called StubHub when we were booted but who the heck would know that.
Do NOT buy tickets on StubHub.
They arw non reputable and non responsive if you are ripped off.

Our email sent to Stub Hub Customer Service followed by their response.

Hi,

We listed tickets on your site ([protected]@gmail.com), but never received a notification that these tickets had sold. After speaking with your customer service representative yesterday we established that the email address was incorrect. We were advised by your representative that no further action would be taken on the account until he passed the matter on to your correspondence team.
I have just noticed an unauthorised transaction of 50 euro to our bank account.

Your team would have received an error message when the sale notification email wasn't delivered correctly to our email address, at no point did you attempt to contact us by phone to advise of the sale.
We sold the tickets, before being made aware that you had confirmed a sale through your site.
To charge us additional fees for the cancellation of this sale is not acceptable, especially when your adviser assured us that no further action would be taken until he escalated the matter to your correspondence team
We are still waiting for that team to contact us.

Please rectify this as soon as possible. Also please provide us with a direct contact number to call you.

Regards
[name removed]

Response StubHub:
Dear Carl

Thank you for contacting StubHub. I am happy to help with your query today.

I am very sorry for the situation.

I can see this has been reviewed.

I can see you reported you do not have your ticket, then you chatted with an agent about the charges on your account, and that you never was aware they sold due to that the email was wrong on your account

I know to log into your StubHub account to report you do not have the tickets, you would have to input your details - email and password.

Given you stated the email was incorrect, you would have had to type in the incorrect email address to report this, which shows you was aware of the email issue and you had access to your account.

We would not contact you over phone to advise of the sale, this is simply not possible considering the amount of sales that go through everyday.

Ultimately this would be an error on your behalf I'm afraid, we advise all sellers it is their responsibility to monitor their listings, if there is any issues we always advise to contact us to resolve.

However, this is past the point of resolving I'm afraid and the charges will remain valid

We hope we have been of assistance to you today. If you have any further questions, why not try our excellent new help section (https://stubhub-uk.custhelp.com/ ) where you can find all the answers you need in a few clicks.

Thanks for choosing StubHub!

P.S, You may receive a quick survey on the service that I have provided to you today. I would greatly appreciate if you could please fill this in for me.

Sincerely,

Annie

StubHub UK Customer Service

Daily: 9:00-21:00 UK time

www.StubHub.co.uk

We responded to Stubhub advising that we were not aware of the incorrect email address, as our laptop autofilled the previously saved details when we logged onto the site. They made absolutely no effort to make alternative contact with us to advise that the tickets had been sold.
They have deducted 50 euro from our account, for bad management on their side. They have no considered the human error aspect of our complaint. ( Why would we purposely list tickets for sale with an incorrect email address, its absurd)

I would like a refund of the money deducted from my account. I did not agree to this deduction. When i initially contacted there support team i was advised that no fee would be deducted until the matter was investigated further, but the following day they deducted the fee without any correspondence to our initial email.

I have been a StubHub customer for many years. I decided to purchase Barbara Streisand tickets half an hour ago for $139.50 each. As I am CHECKING OUT and PAYING, they raised the price to $200 per ticket. I refreshed the page but the tickets were still priced at $139.50. I called StubHub and was unfortunate enough to receive an extremely rude male employee with a thick eastern European accent who put me on hold for nearly half an hour only to tell me that the ticket seller has the right to raise the ticket prices even if they are mid checkout. Apparently, price gouging is totally legal and acceptable on this site. I sent him a screenshot of the tickets on their site for $139.50. I asked him if it would be OK for him to shop on my site, purchase tickets for one price, and then have me hike them up $100 WHILE he is PAYING for them. He said "No, that would not be OK". Then WHY is it OK for them to do it? How did the conversation end, you ask? HE HUNG UP ON ME AFTER LAUGHING ABOUT IT TO HIS COWORKER ON THE PHONE WITH ME. THAT is StubHub! BUYER BEWARE, and always surf in incognito mode since STUBHUB is NOT above price gouging and unfair business practices, as well as EXTREMELY UNPROFESSIONAL employees. NEVER shopping with them again!

I could no longer attend a concert, so I figured I would sell my tickets on StubHub. These are completely valid tickets since I had purchased them through Ticketmaster, I had a receipt and all. Well it sold the day of the concert just 5 hours before it started. The next day I get an email from StubHub saying that the tickets were invalid and that they would be charging me a whopping 925$. That's crazy, that is well more than what the tickets were sold and worth! Anyway I'm still trying to get scan reports but either way it won't matter because if the buyer is a scalper they could have taken the tickets and sold them to multiple people and then the scan report will show that it was used multiple times so this "confirms" that YOU sold them invalid tickets. So then you have to pay that ridiculous price. Truly an awful company to use and work with! No seller protection at all! But they don't care about these issues because they are making an insane profit off of issues like this!

At the last minute on the day of a show, June 28, 2019, I listed tickets for re-sale on stubhub where I originally purchased the tix back in March. When listing the tix I did not recall that the tix were delivered via UPS. I also assumed I would be able to transfer them electronically as the format for listing was not intuitive. The tix sold the next hour. The email stated that there was nothing for me to do and the tix would be delivered in the next hour. Three hours later when I did not receive a confirmation email I reached out to stubhub to inquiry about the transaction. At that time, I was informed that since the tix were delivered UPS there was no way to have them delivered to the seller and I was instructed to cancel the order. The rep assured me that I could go ahead and use the tix and a confirmation email would be sent cancelling the order. Cancellation ##[protected]. At no time does the email notify me nor did the rep notify me that I would be charged another $178.5 above the already $470+ spent on the tix. When I noticed the withdrawal from my bank account, I contacted Stubhub and was basically told to read the fine print, there's no way we can reverse it. I am extremely disappointed that I would was not given notice that a fee was being withdrawn from my bank account or given the option to attempt to meet the seller and provide the tix. The fact that the rep was negligent in providing me sufficient information to make an informed decision and the 2nd rep basically blamed me for not reading the fine print has caused me undue financial hardship, stress and I will never do business again with an unscrupulous company. By the way I was unable find in the extremely lengthy fine print any such support of a 40% penalty fee as the rep claimed. I am filing a complaint to demand the return of my $178.50 as no services were rendered or warranted this fee.

I had listed two tickets to sell in StubHub.#[protected] 2019 Cricket World Cup - Bangladesh v India Tickets.

When I had listed, there was no mention about not selling child tickets.

Tickets was sold and now, StubHub buyer didn't want child or alchol free ticket.

StubHub is asking me to get two adult ticket in alcohol section. Asking me to pay penalty.

Here is Unethical behavior by StubHub:

1. On June 8th, 2019 - There was no option mention about not selling child tickets. They introduced very recently. They have changed rules.
2. Alchohol free restriction was choosen by me. Now, they are saying it was not choosen.

It is responsibility of StubHub to give me the committed price the ticket was sold for.

I purchased tickets many months ago to see the Rolling Stones on June 25th in Chicago. Unfortunately the tour was postponed and ticketmaster offered me a full refund for the tickets I purchased. I forgot to take down my resale listing on StubHub and they have just charged me over $1, 400 as they sold them 24 hours ago. I called them and they were not helpful and told me I had no recourse. I post various things for sale on different sites but never has this happened to me. See my email trail below from ticketmaster. Please help!

ticketmaster_logo_white_retina

Hi Rolling Stones Fan,

The Rolling Stones have announced the postponement of their No Filter Tour. The promoter is working on rescheduling your show now.

The Rolling Stones
Soldier Field
Tuesday, June 25th at 7:30PM
Event Details
event
NEW DATE!
The Rolling Stones: 2019 No Filter Tour
Tue • Jun 25 • 7:30 PM
Chicago, IL — Soldier Field
Get Directions
My Tickets
Your order has been canceled. If you have any questions please contact Fan Support.

Order #
38-16936/CH1

Hello,

I just have been cheated by stubhub.
I bought 6 tickets for usd 18, 000 two months ago and we flight from Chile to Madrid just for the game.
The day before the game Stubhub inform us there will be no tickets for us, after weeks telling us everything its ok and tickets are being delivered.

Now Im looking for some lawyer that can help in in a class action lawsuit because I know there is a huge amounts of funs in the same situation.
I will cover all the legal costs to anybody that would like to join my claim

Thanks,
Alejandro Molnar
[protected]@temesvar.cl

I bought 2 tickets for the ATP 2019 Women's finals for $623.35.
It is originally a gift for my girlfriend 30th Bday!
Women's finals is at 7pm this Sat 26th Jan.

Now I look at the PDF, I have 2 tickets for a play at 1pm on the ROD LAVER ARENA: THESE ARE FAKES! There is no game at this hour!

The price on the tickets is even $148 x2!

StubHub are ROBBERS! DO NOT TRUST THIS SERVICE!

I have been billed and billed for fake tickets I bought off stubhub and resold. The show was out of town and car issues meant I couldnt go. I resold the tickets through stubhub! They repeatedly bill me and refuse any kind of resolution. I was robbed! Dont make the mistake of buying or selling here; you are safer in a dark alley.
This customer service team is only helpful at screwing you out of your money and making fake promises before charging you again!

the ticket below was received hours after the concert started, consequently we didn't have enough time to attend the event which is against your policy. Under your policy I'm requesting a full refund or a credit towards another event. Please issue the credit towards my account as soon as possible. looking forward to hear from you.

FanProtect Guarantee contents

FanProtectTM for Buyers

FanProtectTM for Sellers

FanProtectTM for buyers

Summary of StubHub guarantee to Buyers:

•You will get your tickets in time for the event

•Your tickets will be valid for entry

•Your tickets will be the same as those you ordered

•If any of these things do not occur and you comply with applicable policies and timelines, we will find you comparable or better tickets to the event, or offer you a refund or credit for use on a future purchase
and

•If the event is cancelled and not rescheduled, you will get a refund

Getting tickets on time

If you don't receive the tickets you ordered by the date communicated to you when you placed your order or in subsequent communications, notify StubHub. StubHub will, in its sole discretion, attempt to locate and facilitate delivery of your tickets, provide you with comparable or better replacement tickets at no additional cost, issue you a full refund (including any fees and shipping/handling charges), or issue you a credit for use on a future purchase.

StubHub Order #[protected] - I sold tickets on Stubhub and on November 2, 2018, I get an email telling me that a buyer was unable to gain entry with a ticket I sold and they requested a scan report from the venue. I contacted the venue and apparently this is not standard practice to give scan reports. They did however send me a printout showing which of the tickets I sold had actually scanned and which did not. Anytime I send information to them it takes at least 5-7 days to hear back from them but in turn they wanted this information from me in 2 days and have since charged me because the 2 day deadline passed.

on Monday the 19th I went to ups store the minute it open in Palm Harbor, Fl. The clerk assured me that the football tickets would be delivered no later than Nov 20 at 3PM! these tickets were time sensitive so stub hub had us pay for overnight air. I checked over and over again after 3PM tracking and NO DELIVERY. IN the early evening of Tuesday the 20th I did a live chat with a Stub Hub Agent and she proceeded to file a lost or stolen report. Which put me in a state of anxiety because the game these tickets were for was on Friday November 24 at 4PM! It was already Tuesday evening! She said that the investigation could take 8 days. On Wednesday Morning I went to the UPS store that I sent them from and the clerk said it was under investigation and the tickets may have slipped under something, in between somewhere, blah blah. SO I immediately called my USF representative and thank GOODNESS he said he would talk to management and see if they could send replacement tickets via EMAIL to the buyer. I called STUB HUB and spoke to a Seresha and asked for the buyers email. I gave the email to the USF rep and I was saved by them. Meanwhile, it's Thursday and Thanksgiving, No Delivery. On Friday while at the Tampa Bay Stadium at 2:32 I receive an email stating the tickets were delivered. TOO LATE! My son sold the tickets with his stub hub account for me. He paid for the overnight air. PLEASE refund us the shipping charges. It was not delivered as promised and as paid for. the tracking number was 1Z18V5311341522047 His email is [protected]@aol.com

I purchased a Stub Hub parking pass on November 15, 2018 en route to the Forum to hear Michelle Obama speak. I was with a carful of friends and they asked me to get a special parking pass for the event. They cost 124.88, but since I was treated to the event, I felt it was my responsibility to purchase the parking pass. With no time to spare, we stopped at a Fed Ex store to print the tickets. I couldn't get past the "find your order" step because it wouldn't accept the access code I received. The Fed Ex people also couldn't figure out why it wouldn't work. I didn't have time to call Stub Hub and engage their help. Turns out that the last digit in the passcode looked like the letter O, but was a zero. I failed. Never got the ticket. We paid cash for parking and we were late. Stub Hub will not refund my money and simply say, "I'm sorry you had this issue. We won't be able to process a refund for you." I've used Stub Hub in the past and been satisfied. I am very frustrated and disappointed this time.

Me and a friend flew down for the World series at dodgerstadium it was 3 hours before gametime and I was trying to purchase tickets on stubhub.com app, I found the tickets I wanted entered in all my information but when I went to enter my credit card information it kept telling me it was incorrect tried 3 separate credit cards same issue! Called customer support verified my information she was able to find the tickets but the price was more expensive through the phone than online, She said she was sorry but that can be the case and I said well I can't order them online it's not allowing me to she said she was sorry she couldn't price match it. I continued with the order she told me the tickets which showed online as instant download would take about 5 to 10 minutes to show up in my stub hub app and email, We sat outside the stadium for an hour finally it was getting closer to game time when I got a phone call from stub hub to verify my order I said yes I placed the order she said you will receive your tickets within 2 minutes. Finally got the tickets went to the gate to scan them for some reason the tickets would not work she said you need to go to the stubhub ticket office located on the other side of the stadium we walked down 3 separate flights of stairs from the top of the stadium where we entered had to ask 3 people that work at dodger stadium none of them had any idea where the stubhub office was, By this time the game had started we were extremely upset we didn't get into our seats until the 3rd inning missing most of the excitement of the game 2 home runs 1 of which we were told left the field and landed in our section 20ft away. I complained to the stubhub office at dodger stadium and all they did was give me apology after apology offered no type of discount or refund which is absurd when I pay $700 for 2 seats to a baseball game 2 hours in advance when were already at the stadium and are told are tickets will be ready for us to enter the park within 5 minutes and it ends up taking over 3 hours and us walking around trying to find someone to help us! Needless to say I'm extremely disappointed in stubhub I will be canceling my account and never using them again buyer beware!

I sold 2 tickets with Stubhub. I contacted customer support multiple times before tickets sold involving listing them. They sold pretty fast. I transferred tickets to sellers name & they was sent an email from ShowClix telling them to pick up at willcall & it also gave them a code to get in. Never once in all the emails I sent back & forth with Stubhub did their customer service say this would be any type of problem. I had problems getting paid because they kept doing weird things to make it not go through but once I threaten to contact my bank & report them for fraud the payment went through. I didnt think anything else about this until I got 2 emails from my bank stating they stole money. In the email from Stubhub they said the tickets were invalid which they were not. That they would take money from Paypal. Which is not where they took money from. Everything this company has done has been done with false pretense. There is no truth at all. This company rips off innocent people. I want to sue. I contacted BBB and its not worked out. I think this company should be shut down & be forced to pay out all the money to its victims it has ripped off for their own profits. Please contact me if you know of any class action suits. I will be contacting attorneys to try to get one started.

I purchased 4 tickets for over $157.00 per ticket. On top of that, I was charged over $186.00 in fees...fees for what? I have no Idea. To add insult to injury, my tickets arrived and were marked $80.00 each. I feel such a fool. I am so mad, I am willing to sell these tickets to anyone out there for half of what I paid. I will never use or recommend StubHub. Never ever! Fees for what? For having someone charge me almost double the ticket price. I've been scalped by StubHub, but never again. They run a business with a license to steal.

Tickets to a concert was purchased from someone using my card information due to my identity bein stolen. I spoke with stubhub on this issue and waited 48hrs for an email response which i requested a call back. The customer service representative Martina was very rude and disrespectful and offered no solution to resolve this issue. I am the customer and my information was stolen. I was frauded and nothing was done to resolve this issue now I am out 300 dollars with tickets to a concert I cant attend.

My son bought a ticket to tomorrows Foo Fighters show in St. Paul 10 months ago. The ticket seller never mailed his ticket. So he contacted SH and they said they would issue him a new one and to check his account. When he tried to log in, his account was deactivated. Here's the kicker... SH deactivated my son's account because of a chargeback claim between SH and one of son's friends. Apparently, AJ bought tickets on SH to a different show from his friend's house this summer. SH has an issue with that person... And since my son used the same IP address, SH has since deactivated my son's account too. Why in the world SH would punish my son over a claim with someone else is beyond comprehension. Poor kid, he was sooooo looking forward to the show and now he's out of luck. I wish I could help him, but you know what it's like trying to get help from SH phone operators who say they can't get a manager on the line, or say the situation is out of their control.