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Please don’t ignore this message
It’s has been very hard for us to get in touch with someone there, they are thieves and in addition they are cowards who do not have the courage to answer my emails
At the presentation, Torrenza tried to sell us a timeshare and in order to do so, they guaranteed the purchase of our Mayan timeshare for 49, 900 USD and because they were still under construction they offered us to rent Torrenzas timeshare for five years to give them time to finish the construction. They rushed us to sign the paperwork without giving us time to read them.
At the presentation they told us that they would rent it for us, but when we were signing, they gave us an affiliation with Sierra rentals which is the company that take care about the rentals and resales, all the presentation was based on it and one time we signed they just said there are no guarantees.
The seller made us believe that they would sell our Mayan property and after speaking with this company we discovered that’s a lie.
We went back to our sales person with some questions since we did not get any paper that stated the resale of our Mayan property. We asked the salesman for it and he refused. We asked the manager to cancel the contract. We told them we were in our 5 days right to cancel and he refused to it, stating that we had waived that right because our contract for some reason was “active “already.
What they did is illegal, they are liars.
I made a blog to spread the word about this scammers the url is: http://torrenzamazatlanfraud.com/
if you experience something similar please leave a comment.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yep this is all true. I have set up a blog that details many people who have been taken by Torrenza. I will not rest until they are out of business. http://torrenza.blogspot.com/
This is definately a Rip Off all talk no action. When you get them on the phone they lie about everthing. We will call you, we will email you all lies. Still wating for a return phone call from April 1st. Stay away from this one it stinks. This started in early 2007 approximately and still no building. Look around Mazatlan. All the other projects that started at that time are almost complete.
STAY AWAY! DO NOT GIVE YOUR MONEY AWAY TO THESE LIERS !
WE, MY WIFE AND I AGREED TO A TRANSACTION PURCHASING A FRACTIONAL INTEREST IN AN OCEANFRONT CONDO IN DECEMBER OF 08. NEEDLESS TO SAY THINGS HAVE NOT PROGRESSED AS PORTRAYED DURING THE SALES PRESENTATION.MR. THOMAS NOLAN WAS OUR SALES MANAGER AND A NICE YOUNG FRENCH CANADIAN WOMAN NAMED MIA WAS OUR ACTUAL FINAL SALESPERSON. THINGS HAVE SIMPLY NOT WORKED OUT. WE WOULD ADVISE OTHERS TO NOT DO ANY BUSINESS WITH TORRENZA.
Well, I fell victim to them also and feel REALLY stupid. I contacted Sierra Club about my $18k from the 'guaranteed' sale of my existing timeshare and guess what? There is no guarantee and they will happily remove it from their inventory - but not refund the $600 one time up fron fee I paid. BIG SURPRISE!
Torrenza is not answering my calls or responding to my email. I still have an outstanding balance due them of about $7K and will block all future attempts to charge my credit card now that I know this is their pattern. Very disappointing.
We had the same thing happen to us. Torrenza promised that they would sell our other timeshare, but months later, after paying a fee to a rental company, we now had two timeshares. Not at all what we had wanted! We are retired and don't have the money to spend on two timeshares, but we just wanted to have one to enjoy. We finally got our money back after using a lawyer that we found at www.timesharescam.com. Before finding them, it was a long process, but they made things happen quick, and now we are free from these fraudulent contracts.
DO NOT INVEST IN TORRENZA! They tell lies to make sales, and ultimately ruin peoples lives financially and emotionally.
After buying in Nov 08, we realized it was a scam so when in Maz Dec 09 we demanded a refund and they said sure and gave us a form to fill in and contact a company named Phoenix and guess what? Its a resale/rental company and if you pay an upfront fee they will 'sell' your timeshare for you but then you pay an additional 5%!
Wish I saw these comments back in March of 2009. It would have saved me alot of headaches and money. Nothing but a bunch of scam artists. They were probably trained by Bernie Madeoff. What they do is a crime. To people thinking of buying at Torrenza, keep your money in your pocket and your bank account. I've learned my lesson.
They scammed us also in 2009. Were going to trade out Penthouse for one of their units with 4K in our pocket. Instead they went into the back room contacted Bank of America to approve 3 phoney credit cards and charge the cost of their Torrenza unit on the phoney cards in our name and Bank of America approved it without our signatures or knowledge and they never contacted our timeshare we have the Penthouse.
All of you bunch of liers, you said that you were victims of fraud and scamed and blame everybody about a free will payment you made, also you di not said no to the money (2 or 3 hundred dollars) given to you after the presentation. No one threat you with a gun in the head to buy or intimidate you in any way. But you always find the best deal only in your benefit, . do you think that all this is a fraud and a scam, you will want to buy after the towers be completed and after we check your record we will kick you out of our property and will not gonna let you inn.
Pinches gringos, you better stay in your country and do not come back to mexico.
One comment to Kirk Douglas. You know not of what you speak so just chill out. Tell ya what. I'll give you the 200.00 back and you have them return my money. Sounds fair to me.
To Nikki Love, I feel for you. I felt the same way you did, that all was on the up and up but I too was lied to. I got the same guarentee you did which was worthless. The was the documents are worded is the key. Like the old saying goes...if it's too good to be true...it's is. One of the reasons they wait 90 days is because by that time our out of Mexico (which makes it harder for you to solve the problem) and if you contest the charge on your credit card, it becomes a little bit harder being as so much time has lapsed. I found out that regardless of what they say, if you signed a contract saying that you bought a red, blue or white week, you bought a timeshare. I can't believe that Interval lets these people get away with this sales practice. I see a big class action lawsuit coming down the road against Interval like RCI went through.
Now to touch base on these sales reps from Sierra Club Rentals & Resales. They too are full of it. Another waste of money. The only response I got to selling my property was from Scott Alvarez from Remax Equity Sales. I can only presume that he got my name through Torrenza or Sierra as they were the only two entities that knew my property was for sale. I found out through the RE/MAX home office that in March 2010 they about Alvarez and sent me the following letter: "Please be aware that Scott Alvarez is not and has never been a legitimate RE/MAX agent". RE/MAX took legal action to have his websight shut down. He's is probably using another name now.
Tips I've learned during this fiasco.
1.) Never give any money up front at presentations (even deposits) until you see the contract first. If you see anything about a color week, you are buying a timeshare regardless of what they tell you.
2.) Never send money to start closing fees on the property you are selling. NEVER sign the back of the check you are sending with your signature. There is no need for that. Let them deduct the closing costs out of the proceeds of the sale.
3.) Never fill out applications to open up an "escrow account". The application contains alot of your personal info that can be used in other dubious ways by others.
I hope this has helped you and maybe others down the road. Good luck in your quest.
All of these sad stories do not give the full jist of what went on. Sone sales people new to the industry believed that what they were selling was in fact a great project. Alas, they were duped as well. Their reputation as an honest sales person was tarnished and they we never paid. When the truth about the project was discovered it was too late.
Does anyone know much construction has been done so far? I hear 2 floors are to be done
by Dec. 2010 ?
I don't know if they are actually building anything.
Here's my issue with them:
http://www.torrenza.biz/
Mr. Coronel owner of torrenza is a thief. his sister is in jail for fraud
He never payed his employes and contractors he scammed every bussines in mazatlan. He should be in prison too
I have a week at the Torenza which we purchased in 2008 for 16, 000 and I know they are a scam as when we were there last Fall, there was no change in building from when we were there in 2008 !
They are still asking us for our 2011 maintenance fee. I will NOT send them another dime ! Joan in Canada
Programa de Apoyo Financiero
A partir de hoy y de forma permanente donaremos $1, 000.00 Dólares mensuales a todas las familias que necesiten de nuestros servicios.
Somos especialistas en desvincular a los Socios engañados de sus Clubes de Tiempo Compartido
Reserve su lugar HOY mismo
+ info: [protected] * LADA sin costo: [protected] * www.hlmexico.com.mx
Limitado a 1 servicio por mes
I purchased a timeshare at Torrenza on December 17, 2009. I was quoted a cash payment amount in the amount of $2, 500.00. When they made copies of the agreement they inserted a purchase price of $7, 879.00 and added payments of $225.00. My husband was with me at the time of the purchase and I was adamant about the purchase amount and the fact that it was the payment in full. They started billing me for payments and when I said that I did not have any payments due they sent a copy of the altered contract with the payment schedule:
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/15-torrenza-timeshare-complaints/
I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:
http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/
I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back
Salesperson promised that the towers will be constructed quickly. The construction did not progress for the last 2-3 years and has now stopped altogether. The hotel seems to be only a hole in the ground and the sales presentation room is closed as well.
Recently clients have been receiving bills and letters for maintenance fees with late charges, despite being promised that they only have to pay a maintenance fee if they use the timeshare. They are threatening to send owners to collections or sue for damages. They are requesting payments to be made directly to the owners account which is in the name of Miguel Coronel Hernandez (supposedly the CEO of the company) http://www.timesharescam.com/
for class action law suite call lawyer Luis Roberto Gonzalez [protected] in mazatlan I am a victim as well
Got a phone call and email from these people today. It might be a way to recover some of our money. It might be a scam so research thoroughly. Good Luck ! The email is listed below.
Subprocuraduría de Servicios de Verificación SSV is holding any and all International settlements that have been awarded by The National Commission for protection and defense of users of Financial services CONDUSEF Board to Plaintiffs that unfortunate were targeted and whom names were found and basic information through the attained catalogues and recent arrests. Since it has been confirmed that you were targeted or perhaps you have been a victim in the past that means you may be eligible for restitution based on the information that was seized by P.G.R. At this time it is not known what dollar value you are privy to. We will need to instruct our verification department through allegation forms; Authorization Form & Solicitud de Reclamation so that we have authority to build a portfolio and present your case with CONDUSEF to be approved for restitution. We require your return documentation to move forward.
Documentation required and attached is as follows:
** Acuerdo de Autorización &*Solicitud de Reclamacion it is a statement of permission from your behalf authorizing representation as plaintiff. This information is very important along with all the substantiated evidence to present to the CONDUSEF Board. It must be signed by the legal Membership holder so that we may proceed with measures to recover damages on your behalf. Thank you.
Lic. Alberto López Rodríguez
Dirección de Verificación
Subprocuraduría de Servicio y Verificación
Av. José Vasconcelos 220, Col. Condesa,
CUAUHTEMOC, Distrito Federal, México, Cp. 06140
Tel [protected]/ [protected]
contacto@subprocu.com