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I purchased PFD (play for differences) trading software from Tradesmart Technologies 5 weeks ago. In that time I have been able download the software and complete one trade. Rob Anderson has repeatedly missed training sessions and I have yet to complete training. He will not answer e-mails or return calls. I have tried for hours to put trades on however they have grossly over stated the capability of the software and the ease of trading. Most of the trades cannot be used because the bookmakers don't accept moneybookers.
Because they have failed to complete my training in the system and they have misrepresented the true of their capability I have asked for my money back. I cannot get hold of anyone at Tradesmart and they are not returning calls. I have heard from other customers in New Zealand who also want their money back due to product misrepresentation.
I would be interested in hearing from any other people who are having the same issues.
The complaint has been investigated and resolved to the customer’s satisfaction.
darren i encourage you to lodge a complaint with queensland fair trading dept a few have already done so also contact the ASIC and complain you can look both of these up through google.
I agree, Tradesmart have not represented the product truthfully.
The system has been "down" for the last 2-3 weeks. I have been on it all day and no trades have come up.
Friday is supposed to be a hot day for trades!
I have managed to do 3 trades in the last 3 weeks. None of them over 3%.
I was promised an average of 5 %.
Some of the trades are untradable as bets will be available on one site for one side of the trade, but the other site doesn't show the bet at all - Usually Betcris!
Rob Anderson is a lying mongrel. Says he will ring you back, never does. Jo is good for training.
The system doesn't work as they advertised!
Yes I agree with Andrew, Darren you lodge a complaint with the Queensland Fair Trading people as I and several others have already done. The more that complain the more chance that good old Rob will get what is coming to him. Cheers.
Jade is rob and Hapuku is also full of ###. After a few big trades with anyt bookies they will limit your bets. This is pretty much garanteed. You dont have time to merrily go around placing bets because the odds dont hang around for that long...so multiple accounts still doesnt get around these issue. Also some bookies dont accept the bets straight away so you can get one side on but not be garaunteed the other. Please feel free to email me and i can tell you the low down. The software doesnt even work propally, the filters dont filter out sports with different rules.
See this for confirmation these guys are a scam
/URL removed/
Tradesmart Technologies, Rob Anderson
Tradesmart Technologies agreed to refund my purchase of their PFD software in early April after failing to complete the training required to operate it and agreeing that it did not perform as sold. Rob Anderson has told me on an almost daily basis that the directors would be depositing the money on my card. After 4 weeks of calls and e-mails I still have not received my refund. This company is a scam and you should stay well away from them. I have also found a warning about them on the ASIC website. I have been contacted by other disgruntled customers and we will be seeking legal redress as they have breached the Fair Trading act in NZ by selling hear in this manner. Anyone wanting to contact me can do so. +[protected].
This company cannot be trusted and are promising refunds to try to keep you from complaining, they have no intentions of honouring their word.
I have had this software for 12 months and the list of difficulties in trading is numerous and a lot have been already written about.
All i have to say is if anyone is considering purchasing the software, you like me will have blown your money as i have no doubt that the claims made by "cant contact me" Rob are exagerated to the point they are a lie.
It would appear there is a few of us in the same boat and i would welcome any group assault on this company to ensure at the very least they are put out of business as i am sure we will never see a refund.
I believe the man responsible for these scams is the one and only low life Steo Keating.
Stephen Keating now going by the name Stephen Ceitinn
If you follow the news you will see that Keating, Odalaigh and Hartnett are part of an organised crime syndicate now under investigation.
Steo Keating - protected by the Qld Fraud Squad for at least a decade and millions of dollars scammed.
They ran this same scam many times in the last decade. Shut down when to many complaints come in and start up under a new name - bloody disgrace and the Fraud Squad knew about it all along.
The Queensland Office of Fair trading had many complaints - they did nothing.