Trading Planet Ltd - Life Cleanse Tablets review: Not Free Samples 203

Hi,

I am in Australia and found it impossible to find contact details & phone numbers could not be connected. My only options was to cancel my card and get a new one.

I've been ripped off by them too only just noticed my bank acc thay have taken £ 500 out of my bank what a con .Go ahead buy this ###. Waste your money.

I have found myself in a similar situation.

I took the free trial, paid for the postage. i received the box with the 2 free trial bottles in. Nothing else, in fact if I remember correctly the invoice with it was not correct but as the amount was correct on my credit card statement for that month I did not think anything else of it. The postage cost was on the august statement of my credit card. I got my September statement and found that I had been charged £74.20 by Acai Berry and £74.20 by natureberry.

I did not give them permission to take any further payments, i signed up for a free trial only, I have been charged almost £150 for for a free trial.

I spoke with my credit card and they put me through to the company, the lady on the other end did not wish to listen to me and went through her speech. She stated i had signed up for a subscription and that as i had not cancelled within 15 days I had to pay. I asked her what I was paying for as I had not received anything other than the free trial. She would not talk to me and said that i had subscribed and thus must pay. She said she would cancel my subscription but that i would not get a refund. I have only had the free trial, I have not received any other products nor had I asked for them. She then gave me a cancelation number for one product but put the phone down on me before i could get the other cancellation number . This is not what i signed up for and it was a FREE TRIAL not a subscription. I have tried to e-mail them but I get an automated response and no other means of communication to them.

The cancellation number was [protected], I am hoping that my credit card company will have recorded the call as they put me through to the company and it is in America. My credit card company told me that and said they would try to call them and they put me through directly, I doubt that if I had tried to call them myself I would have got any answer at all. I am also posting all this on here as a record of what happend and also to alert others.

I have phoned my credit card back and they say they cannot help unless they try to take another payment and then they will be aware that i have tried to cancel it. I was told that even if I cancelled my credit card and got a new one then all old subscriptions would automatically go on to any new card and would be honoured so please be aware of that if you try to get it sorted just by cancelling.

I would like to hear from others who have been treated in this way by this company so that we can bring some sort of class action against this company for our money back. I am disgusted that a company would wish to work in this way, how on earth do they expect repeat business. The Free trial is a good idea and I am sure it would have brought enough repeat business to pay for itself.

I am aware that this company are trading under a number of names and that trying to get in touch with them without the aid of your credit card company is virtually impossible.

In the box the products came in there was nothing about a subscription and no information about contacting the company. I would seriously like my money back but if they won't do it willingly then i have no other course of action but to bring procedings agains them on behalf of myself and anyone else who wishes to join in. This type of practice must be stopped.

staretheridge08@hotmail.co.uk

Star Etheridge

Hi I'm Viena from Tegucigalpa, Honduras Central America, I also call the number [protected] and a man answered my call and gave me an 8 digit cancelation number. I din''t read the fine print either, and when I read all the comments in this site I panic. I'm traying for almost 4 hours to cancell this order. I postit today, but after that I got nervous and decide to do more research about them .
Fortunatelly I could do something, hope many of you can do something too.
Sorry for my english but my native language it's spanish

When I received my Trial for both products I was on my 13th day Trial. In the meantime I found out that I am pregnant and so I couldn't take any pills. I called them immediately on the following numbers and their salesrepresentative person was really helpfull and in 2 minutes time she cancelled my order and gave me the cancellation numbers. It seems that e-mail does not exist. I called on +[protected] or +[protected] and it costs me approximately €2.40.

If you want to cancel your order I suggest to call them immediately.

Good Luck

BG
Malta

Solicite los dos productos el 27 de agosto, aparecio el descuento en la tarjeta de Crédito de mi esposo, y nunca llego el producto a mi apto. son unos estafadores ! Llamo a los telefonos repica 3 veces y luego se cae la llamada

Arelis Jaimes
San José de Costa Rica.

I also didn't read this until after I had ordered. I tried to cancel by phone by being in New Zealand this means calling during the night. I have emailed to cancel the order (thank's for the email address), but just in case I am getting a new credit card. The $15 fee this costs is well worth it to avoid further charges.

I ordered 3 of the acai products from Trading Planet Ltd. before I read all the problems people have had and are having with this firm with them billing them for the product when they have not been able to or did not know that they had to cancell any further deliveries and then being charged heaps of money. Many have stated that they have not been able to contact the company particularly on the phone numbers given. I did not want to get invlolved with being charged for things I don't want so I have the email addresses for anyone who might want to cancell their orders as I have done.
They are:
support@localbillinglimited.com - who promptly replied to my email and then passed it on to customerservice@viv3.com
who confirmed my cancellation notice to them so I am hoping that that is it now.
It probably helped that I let them know that I had cancelled my Visa card so that no further payments could be taken out.
Cancelling my card was a small price to pay to make sure that this would not go any further.
I hope these email addresses are of help to others.

This is def some sort of scam, i paid NZ postage and still have not received the pills, that was nearly a month ago, i havnt been charged again cause i rang up to make sure it was cancelled. but still.. i paid for something, received nothing.

I am from Australia and I seem to have been duped too. I am only just outside my trial period and I have been unsuccessfully trying to get through to the company on their Customer Service Line so I sent a letter about a week and a half ago to cancel. Sure enough, on Monday, I saw two charges on my account (which is also my general account) for $137 each. I rang through as I had no idea what they were for and Westpac asked me to call again the next day as the details had not come up yet. I rang on Tuesday and worked out that these were from Trading Planet, even through the debit details were completely different and had a Singapore phone number. I organised a dispute with my bank and the charges were put back into my account yesterday. However, I checked my account today to do some telephone banking and found that the buggers had charged my card again, this time for $141.28 twice! Again I disputed successfully and came across this site. I wish I had 2 weeks ago! I have since sent them an email but this was returned saying that they only handle customer service over the phone hmmmm but upon reading some of the other comments, I have also emailed 'sales@viveraglobal.com' and 'support@localbillinglimited.com' to see what they can do. I will also try yet again to call them later on today or early tomorrow morning - keeping in mind the time zone difference! I did just receive an email back from LocalBilling so lets see what happens. Fingers crossed!

I also am not happy with this company. I have had them also take a large amount of money from my account. The free trial has ended up being very costly and the product does not work. How sad.

i would just like to say that i was also taken in by this scam and up to date have lost 250pounds.i was so desperate to loose the weight that my tablets had caused me to gain that it seemed like the answer but they really don't work and people are loosing money.i don't expect a refund or to recieve the pills but i have put a stop to them taking anymore money i cancelled my credit cards. jan in greater manchester

we got caught up in the scandal in Canada and could not cancel kept getting the ring around. Finally after much frustration had credit card cancelled and then called [protected] and spoke to some Candi had the acai berry and life cleanse cancelled got a confirmation number for both products. So were crossing our fingers that it"s taking care of. But to be on teh safe side definitely cancel your credit card that they have! What a scam and hassel!

I too got caught with this company. They had a (supposed) New Zealander and the product sounded like just what I needed. I am stuck at a certain weight and it will not move. I have Osteoarthritis in both knees and need to lose as much as possible. I thought great could get a kick start to my body and get rid of the weight quickly. I went through and ordered the Detox. Once I had sent the order I started to get the jitters. Then when I tried to order the Life Cleanse tablet our work firewall would not let it go though as it was labeled as pornography. Why I do not know as I never checked when I got home.
Checked the credit card a few days later and that still did not tell me who the company was. The parcel arrived two days ago so I finally found out who was the company. Googled Trading Post and got this site.
Talk about an eyeopener and a major panic attack. Tried emailing them to cancel the order got back an email stating that the do not deal by email only by phone, overseas numbers only. Emailed the bank to find out if the cancellation email was enough, got back NO it would not. So then rang the local branch of my bank and cancelled the credit card. Leasson learnt DO NOT DO THIS AGAIN.
WHAT EVER YOU DO, DO NOT GET SUCKED INTO THIS DEAL.

support@viv3.com send back the following email.

I strongly suggest that you keep a proof when you will send back the samples (strongly recommended by VISA customer services)

Also will try to reach them by tel to confirm my order

----

***This is an automated answer from an unattended email address. Please do not reply***



***Il s'agit d'une réponse automatique à partir d'une adresse e-mail sans surveillance. S'il vous plaît ne pas répondre. Communication en français ci-dessous***

***Esta es una respuesta automática desde una dirección de correo electrónico no vigilada. Por favor no responda. Para español, desplazar hacia abajo***

Dear Customer, 



Thank you for contacting us. We do not offer customer support by email. For immediate personal assistance please contact us by phone:




- English live call centre representative at [protected] (UK - Toll free) or [protected] (Canada toll free) or + [protected] (International number);


- French live call centre representative at [protected] (France - toll free) or [protected] (Canada toll free) + [protected] (International number);
- Spanish live call centre representative at + [protected] (International number);

Our Customer Support opening hours are Monday to Saturday between 9 am and 9 pm CET (Central European Time). For customers calling from overseas, please be sure to enter correct international direct dialling access code for your country (e.g. for Canada the UK International number should be dialled as [protected]).

Best Regards, 



Customer Support
http://tradingplanetltd.com/



***Francais***



Cher client, 



Merci de nous avoir contacter. Nous n'offrons pas de support client par email. Si vous avez toujours besoin d’aide, s'il vous plaît nous contacter par téléphone:



- Centre Service Clientèle en France [protected] (France - sans frais), [protected] (Canada - sans frais) ou + [protected] (numéro international).

Nos heures d'ouverture sont de Lundi à Samedi du 9h du matin à 9h du soir (CET). Pour les clients appelant d'outre-mer, s'il vous plait assurez vous de marquer le code international du pays correspondant (par exemple si vous appelez du Canada, le numero Français devrait être marqué comme suit: [protected])

Meilleures salutations, 



Service Clientèle
http://tradingplanetltd.com/

***Español***

Apreciado Cliente,

Gracias por contactarnos. No ofrecemos soporte al cliente a través de correo electrónico. Para asistencia personal inmediata, por favor comuníquese por teléfono:

- Representante de la central de llamadas en español al +[protected] (Número internacional);

Nuestro horario de atención al cliente es de Lunes a Sábado de 9 am a 9 pm (Horario Europeo Central). Para clientes llamando desde el extranjero, por favor asegurarse de marcar el código internacional de discado directo para su país (por ejemplo: para los clientes que llaman desde Canadá el número internacional de España debe ser marcado [protected]).

Atentamente,

Soporte al Cliente
http://tradingplanetltd.com/

I called the international number as I live in Sweden. I got a cancellation number and am kind of thinking that it's a good idea to save the invoices and cancellation numbers after coming to this site...

I'd just like to know whether anyone who called and cancelled received more products/was billed any more after the cancellation?

I got caught too! they steal my credit card

I am furious.. I have spent hours calling place after place.. there are 7 different charges on my credit card.. I haven't heard of any oof these places and have been calling all the #'s provided, which are out of service! And the web-sites just seem to go in circles.. I finally got ahold of a couple which did cancel for me but I still can't seem to get anywhere with DM-EASYBILLINC.COM How do I cancel this charge? I also have EatOut4LessNow.com charged on my card?

I too have been scammed by this company! I found two numbers that work, but they will not refund the money for the trial sample! Silly me, I thought they were free! They don't work either! The numbers are: [protected], and in Toronto: [protected] . I'm sure you won't get much satisfaction, but you CAN cancel, and also you should cancel your credit card, and get a new one! Good luck, I think we should all notify a better buisiness bureau, in our areas! Mona

i orderd yesteday and now reading this..ughh.. i dient get any ordernumber but have emiled them, but that seems not to work becurse i get the emails back!
and a new visacard dosent work either! so what work! change bank account?
fukk..

the only safe thing i came up with after reading all this posts, is to have no money on the account you used for the transaction, i.e get another bancaccount..

it also seems like here in sweden it`s possible to change the accountnumber, a bit of a hassle but it can be done if you talk to the bank..

Glad to see I wasn't the only one who got scammed.

After a phone call and alot of emails I was eventually told my account was cancelled on 03-10-2009 and that no furhter orders would be shipped and that I would receive a refund for the other products sent. Then, to my surprise I receive another order supposedly placed on the 05-10-2009 charging me £82.95. I have emailed the company to tell them that technically this is theft as I had cancelled my account with them before they posted the items out (which I obviously hadn't ordered) I am waitin gto hear back from them and will also send a letter and follow the call up.

The whole thing is stressing me out.

"was cancelled on 03-10-2009 and that no furhter orders would be shipped"
thats what all these complaints is all about! it seems you cant cancel this with the company.. im going to my bank on monday to cancel my bankaccount and switch bank! drastic..hell ye, but it seems like the only way after reading all these complaints! conclusion1: you cant stop them from stealing money from your account. conc2: cancel your visa and get a new one wont work either becurse it`s a subscribtion that are hooked to your bankaccount!
so what are left to do, ..? not much only switch bank! or loose a buncg of cash.. and for how long and how much? these guys make and have made a lot of money over this..!
peace out from sweden, and good luck!
peter

I have called Trading Planet on [protected] and [protected] both lines are directed to India. The girl cancelled both orders over the phone and gave me cancellation numbers and assured me that no further payments will be taken from my account. The return address I have is Trading Planet Ltd, Ordman House, 31 Arden Close, Bradley, Stoke, Bristol, BS32 8AX

File a complaint with the FTC at www.FTC.gov they are looking into this scam

Ho, wish i had read this before having anything to do with Trading >>>>>Planet Ltd. Yes, i too have been had for £77.04. Having sent the £3.95 for pills. If any one has a way to get them please let me know, or if you live in Bristol, there is an address.

The address

Trading Planet Ltd
Ordman House
31Arden Close
Bradley Stoke
Bristol
BS32 8AX
UK

I recieved colon cleanse this morning and came to my senses. I realised that i'd ordered these at a moment of weakness! did a search and found this site. I have phoned the bank and cancelled my card . Thankyou for all the comments

"and cancelled my card" wont do it! you have to cancel you account and get a new accountnumber! trading planet has a monthly subscribition on your acoount, if you get a new card, the money will still be witdrawn from your account! today i went to my bank and killed my last account, and opend a new one, it took me ten minutes, you should do the same, A NEW CARD WONT DO IT!
and also to cancel the monthly sub. at trading planet wont do it either, they keep pumping you for money anyhow!

I live at 31 Arden Close, Bradley Stoke, Bristol. This is a private house. We are also victims of this scam. Our address has been hijacked and used without our permission. The address to send returned goods to is:- PO Box 13579, Unit 5 Mill Road Industrial Estate, Linlithgow EH49 9AH. This is the address of the packaging company which is sending out the products and accepting returns.

i just revisited the page i ordered "life cleanse" from and it looks like they have changed the terms and conditions
its no longer trading planet ltd but a company called lb eridanus entertainment ltd
+ in the terms and conditions they no longer tell you about the charges they are going to hit you with or the contact number to cancel within 15 days

i cancelled within the 15 day period and cancelled my bank card
im just praying they dont take any money out of my account after the 15 days is up

can anyone confirm they didnt take any money out of there account after cancelling within the 15 days trail period

"can anyone confirm they didnt take any money out of there account after cancelling within the 15 days trail period"
they keep taking money from you anyway! you have to go to your bank and change the account number, i.e kill your account and open a new one. i took me 10 minutes but now i have a brand new account number! if you read the other complaints you see that cancel card /or the 15days trial wont work! they keep taking money from your account!
good luck people!
peter from sweden

dont say that peter

i get my money paid into the bank and it will be a pain changing it + all my direct debits that it would mess up

there has been plenty of people on here that have cancelled that havent been back to say they are still taking money out of their account

so its fingers crossed for me

I have bought life cleancse, Acaiberry detox and resveratrol extract from them for the $11-79 New Zealand dollars in September 2009 and today they taken $164-75 New Zealand dollars from me. No explanations or telling me that they are going to do this.

Karolina Nel

thats how direct debits work anthony! if you cancel your card, the company(s) you have a monthly payment to will still make withdraws, in this case, the scammers.
ye..keep your fingers crossed but do be suprised..

I also was a victim of Trade Planet, u.k. I ordered the berry and the cleanse. I called the Toronto phone no.(416)... to cancel my order. They gave me confirmation numbers that the order was cancelled on August 26/09 and they charged my visat on Aug. 27... I understand this is a complaint board, but what I would like to do is form a group and welcome any suggestions from lawyers, media, journalist, etc...

Because if we unite together and take action against this SCAMMING company... We'll get the strenght in NUMBERS... I vowed to myself that I won't let this scamming TRADE PLANET win AND get rich by stealing money from law abiding citizens. We wouldn't get away by scamming people why should they have the easy way out?

Awaiting your replies, comments, help...

PLEASE EVERYONE, file YOUR COMPLAINT with the WWW.FTC.GOV because they are looking into
this scam... we will succeed, strength in numbers.

I am willing to form a group of people to help stop this people from trading and gaining money from vunerable people. I have been scammed and I am so frustrated both with myself and these people for clearly ripping people off through loopholes. They make trading online scare for people and impossible for genuine trading companies. I have stopped my credit card after obtaining a cancellation number from these people. I have a number and address in the UK which is

Trading Planet Ordman House,
31 Arden Close,
Bradley Stoke,
Bristol
BS32 8AX.

Tel number [protected].

Good luck to anyone trying to get a refund

I am shocked I could fall for such crap! Thanks to everyone who posted messages here, thanks to this I had something to start with in trying to get this issue solved.

First of all I went to my bank and they cancelled the card I used with this site. This card is linked to a different account than my general account, so hopefully this will be enough in order to stop them from taking any more money from me... 360$ is already more than enough!

I also called the number provided by Trading Planet or LB LFP Internet Ltd. LTd. which is what they call themselves now. I used the UK number +[protected] to cancel my account and ask for a refund. According to their "policy" which we all agreed to without reading (just went back to the site to read it this time, it is outrageous!), we can ask for ONE refund per product, within 30 days (calendar days) of the first order (that is, when you ordered the samples). In theory if this is fulfilled, the money should be refunded, except for the shipping costs. While I have a hard time believing this, it all sounds really dodgy, I'll just have to wait and see. They gave me cancellation numbers for each of the accounts I had (3 accounts - one for each of the products I had ordered). However, these were only communicated by phone and when I asked whether they can follow-up with an email/letter so I have the confirmation in writing they said they're not allowed to send emails. hmmmm However, their refund department which I was told to wait to hear from, will contact me via surprise suprise... EMAIL! within the next 2-3 business days. oh well, I think I just have to accept that I've been stupid and just wasted a serious amount of money and hopefully this stops here at least!

Anything we can do to get the authorities on these ###? If you form any sort of group I want to join!

Trading Planet LTD.
Ordman House,
31 Arden Close,
Bradley Stoke
Bristol,
BS32 8AX,
United Kingdom