Tvpassport review: Database problems

After a few years of relatively good service, I now keep getting "Database Error" messages, sometimes asking me to Refresh which generally doesn't work. No help beyond that. One other issue, which comes up twice a year, is that their database is a disaster going into daylight savings times. Whole day schedules are simply wrong for the day of and often the day after DST. Once the day of is over, things go back to normal for another 6 months. I have complained and nothing gets done and there is no feedback of asking for more info, etc.