UK Official Services / UK Official Records review: Falsely offered a service they dont deliver 13

I ordered a overseas birth certificate that was delivered even to the point of the government department not being able to find my birth certificate

I am in Australia and ordered a copy of my birth certificate, which was delivered within a couple of weeks. I saw the complaint above just after placing the order and was worried that I had been taken by a scam, however I am pleased to report that UK Official Services delivered what was promised.

I ordered a birth certificate for my partener and i looked at these comments just after i ordered it so i was really worried that i had been ripped off.
I tried contacting the company via phoe and admitidly they are hard to contact the phone is engaged a lot of the time or either rings for a long period of time with no answer. But i kept at it and managed to get through to the company 3 times i just kept asking when it would be delivered and each time he gave me a decent lead time on when it would be delivered. Last time i spoke to the gentelmen at the company was yesterday he said it should be here today or tomorrow as it was processed that day. And when our post came this Morning there was the birth certificate i ordered. I dont think this compamy is a scam i think maybe sometimes documents they send out do get lost in the post but on the website you do get the option of recorded delivery if you chose not to use that then your taking a risk anyways because the compnay can then not be held resposible. I however did not use recorded delivery and mine came on time. The company offer recorded delivery and a secure pay pal option if you chose not to use either of them then thats your own stupid fault dont try and blame the company if you dont recive it.

I agree this is a scam more than £70 stolen from me, no response to emails and the phone number is 'unavailable' - DO NOT USE these people.

UK Official Services IS A SCAM.
I ordered an apostilled birth certificate from Costa Rica (110 pounds), they lied and lied. I have read comments from Charlie xxxxxx, Mathew Ward and Thomas Hutton saying they do exist but these people must have been created by Mark Wheeler. I promise you it is a scam, DO NOT USE THEM.
Something must be done about this.
John Young

I have since recieved my documents. They are not good at answering their phones or responding to e-mails, but the document is valid and it did arrive, albeit several days late due to an incomplete address on the shipping bill.

They could be better, but they are not actually scam-artists.

This IS a scam I ordered a birth certificate and after 2 and a half months still hasn't come.
At first I kept getting told it kept getting sent back to them as I wasn't at home when royal mail tried to deliver them but I never got any red cards in the letter box saying I wasn't at home when they came and when I tried to call royal mail they checked their records and there have been NO deliveres for my address so I have been lied to

DO NOT EVER USE THEM!

i did however get an adoptipn certificate and not the birth certificate i requested i needed it for proof of my identity for a job and to get money out the bank as i dont have a passport a bit peaved but i think this will be ok

place order 10th july - takes 12 working days. numerous phone calls and emails. was told various excuses. he was chasing the print team. it would be with you any day now. would check with post department and get back but never did. on 5th august received email to say they've searched thru the somerset area and no trace of death certificate - will refund cost. But only received half of cost.
We live on the isle of wight so had to travel to mainland to pick up a copy of death certificate - should have done this in the first place.

UK Official services do state that they are not the GRO (Section 9) but offer a service of 'Official' UK Documents. It should be obvious that they are not a government organization. from their URL (NOT .gov or .org but .co.uk!) .
When I ordered notarised/apostilled documents from them (2 years ago) they delivered ON TIME and ALL my documents were fine and as agreed.
This is a useful service to those who do not have a UK postage address or those who want to reduce postage costs by having all their documents delivered to them wherever they reside in the world. Useful for digital nomads, travellers etc who need these documents.
Anyone complaining that they 'deliberately mislead' must be very uneducated or computer illiterate, in which case they'd be better off WITH UKOS since they handle all the admin / postage for them, which can be a headache and expensive.
The additional cost I think is moderately overpriced but the amount of headache and hassle it saves you is a godsend if you are not in the UK or do not have a UK Address.
The name UKOfficialServices is a good one, I think, because foreign officials like the words 'Official' and 'Services'. Don't ask me why, they just do. After all it they do provide Official Documents as a 'Service' and are based in the UK. This is legitimate practice and all my documents are legitimate and I got what I pad for AS AGREED and they delivered, even though it is moderately overpriced, it SAVES HASSLE!

I ordered a Birth certificate and paid for express service. It was great to see my certificate with me in 2 days. The staff there are very friendly and so helpful. I am really pleased with the service they offer and if I need a certificate again I know where to go! I strongly recommend this company.

I ALSO READ COMMENTS AFTER ORDERING MY BIRTH CERTIFICATE I CALLED THEN SENT AN EMAIL BOTH WERE ANWSERED STRAIGHT AWAY AND I RECEIVED MY BIRTH CERTIFICATE WITHIN 7 DAYS REALLY PLEASE WITH THE SERVICE THANK YOU

SCAM. The revews for UKOfficialServices are so bad (it's a scam, if you don't use the expensive shipping option your items won't turn up) that the owner has now set up UKOfficialRecords. If you look at the contact page for both websites they're the same. Address is an empty business park. The owner has several of these sites set up and is a scam artist - DO NOT USE THEM. The replies to my emails were all copy/pasted with my name put in, in a different font. I've had to open a dispute with paypal to try and get my money back, this sort of thing should not be allowed to continue this long.