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Re: Unauthorized charges to our account. It came to my attention early in November 2007 that United Bank Card had withdrawn $25.00 on October 9, 2007 from our commercial account. There was no supporting documents in our October statement from you regarding this charge. I called United Bank Card customer service at [protected] regarding this charge and was shuffled around between departments until finally I got a rep named �Fanny� who after 20 minutes came up with an explanation that a fee debit had been refused by my bank. My bank had no record of a refusal and there was no cause as there was tens of thousands of dollars in the account. I have repeatedly asked United Bank Card for documentary evidence of a refused transaction and they have never been forthcoming. There is no transaction on their UBC statements either to match the money they took from the account on October 9, 2007. UBC refused to put the money back in my account in spite of the fact that they didn't even show the debit from our bank account on their own statement. As of that date November 9, 2007 my company quit processing credit cards with United Bank Card due to poor security or possible fraud on their part and no customer services of any kind. Today a collection agency called my office seeking $2375 in alleged debt. They have NEVER ONCE communicated with us regarding these matters nor sent any bill or requests. I am seeking a refund of any fees or charges taken from our accounts since October 9, 2007. I want reimbursement of costs associated with closing accounts and establishing new ones. I want the costs of buying terminals from UBC reimbursed - $800.00. I want any business agreements abandoned and terminated without any fee. I want the collections stopped immediately.
The complaint has been investigated and resolved to the customer’s satisfaction.
United Bank Card (UBC) services over 100, 000 merchants, as a result UBC takes any customer service compliant regardless of origin seriously. Although the percentage of customer service issues that occur are miniscule when compared to the size of the entire customer base some issues are reported to external entities. United Bank Card will make every attempt to resolve these issues in an amicable fashion.
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card. Unfortunately based on the anonymous nature of the post we are unable to provide a rebuttal or work toward a resolution.
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Email: crotondi@unitedbankcard.com
I have the same situation just like you, my account is withdraw small amount of money for no reason. if you call the answer machine will ask you to call back or you can hold the line for 40 minute until someone respond. I sign the agreement which is very clear no contract, I really unhappy about the poor service after i cancel my service, they withdraw termination fee from my account which is never in my agreement before. The rep. very rude and indicate I have to paid what they ask for. This is fraud of contract law.
Good lucky for you if you choose to doing business with this firm.
Where are the Corporate Criminal Police?
Not Believing It Chris!
It's no wonder our country is in the shape it is in today! I am a small business owner in the Cleveland, OH area and probably won't be for long after my experience with United Bank Card and another company selling their "services" called United Bank Card LLC? Not even sure if they are legit? A man named Chris Pearl and another man whose says his name is Chris O'Grady at UBC LLC (sounds like the same man? And here is another Chris?) They sold me on processing cc's with United Bank Card last August 09' and said monies would be processed within 24-48 hrs. after I batch them. On numerous occasions that was not the case and at one point it took 14 days to deposit my money into my business account? All the while the UBC is taking any amount of fees without notice, at any time of the month, causing a new business to repeatedly go into overdraft with the business account! When you try and contact UBC or UBC LLC to get some resolve you are constantly told that there is no supervisor available and that you can leave a voicemail with someone named "Sasha" she has no ext. no last name and never returns your call? I have even tried to contact the president of the company (UBC) and again was thrown into a voicemail and no return call ever! I have been a loyal customer in great standing with my bank for almost 20 years "Huntington Bank" well, now my ex bank, as I have been closed out of my personal and business accounts with Huntington Bank after UBC has repeatedly attempted to withdraw fees for no transactions processed, no explanations and caused my account to be in the negative to the tune of 459.17! And this was not the first time! My ex bank would not dispute the fraudulent charges nor would they close my account or even try and stop UBC from attempting to access my account until recently after hundreds in overdraft fees had accumulated? Now I may be ruined over this as I have been told it will go on something called "check systems" and once you wind up there you are there for at least 5 or 7 years whether or not the money is paid to the bank?How do we live without a bank account? WTF! Have we become a society of "sheeple" where we are beat up by the corporate fat cats and with no recourse? If we have Inc. or LLC behind our name is it legal to rip people off? After reading so many bad reports on the net about this company how are they still in business? Why has the atty general not shut them down? It sounds like corporate blackmail to me! Did I hear someone say CLASS ACTION LAW SUIT? I'm ready . . .
absolutely agree with smallbiz owner. you get the run-around with these people. they take chunks of money from your bank account unlawfully (i am absolutely serious -) then they "admit" error, but drag their feet in refunding you and so far I have not received any
Your entire United Bank Card Company is a scam that drafts money from business accounts. I never received services or the POS system I was promised and yet you take money from my small business account monthly. You never once processed a credit card or did one thing positive for my business. Getting in touch with anyone helpful is impossible and this company should be shut down along with all the money taken, returned to the hard working small business owners like myself.
The Attorney General will hear from me and Chris Rontondi can go F&*( himself.
UNITED BANK CARD IS A COMPANY THAT JUST TAKES YOUR HARD EARNED MONEY! I finally cancelled my commerical account early because of 3 debits that were not justified or accounted for and because of trying to contact them for 3 weeks to acquired another terminal and then they charged me $250.00 cancellation fee. THEY ARE A FRAUD! I WOULD DEFINITELY NOT RECOMMEND THEM TO ANYONE!
I have a small business and started using United Bank service for my credit sales in April 2011. We had a bad storm and my credit machine was fried by the storm. The rep from the company came in a instructed me on how to call in my cards untill the machine was replaced. I used this service for 5 days in July. My machine was replaced but soon after it failed on August 4th. I called my rep yet again, he came out and gave me the same number and instructions to follow. I asked if I need to copy the cards and was told that united bank would keep a record for me and my taxes not to worry. On August 9th I recieved a call from my bank telling me my account was under. I had no idea to why?! I went to my bank to learn that ALL the transaction taken on United Bank cards call over the phone service wasnt charging the cards but was refunding every card I called in. For the days in July and August in the ammount of $6022.43. I contacted united bank card and asked why this happened. They said it was a mistake and would send me a Full Credit Card Number Request Form. I recieved it and filled it out selecting option two on the form which stats United Bank Card will rekey requested transactions at a cost of 25.00 per batch and .25 per transaction. This was sent back on August 10, 2011. I was told a few days later that they was gathering all the numbers and would get that finished in 24-48 hours. It has been over 2 weeks and nothing but 800 has been sent to my account. I have made numerous calls to the help desk working with the team manager named Chuck that is no help at all. I have also contacted the head manager of the region. I was told at first that the problem would be taken care of in a few days. Again nothing, now when I call I am talked down to like Im a child. I am being told now that they cant charge these cards back to my account and to stop calling. I have a lawyer that has mande serveral calls without answers, and I was told today that the risk managers husband was a lawyer and good luck getting my money buddy. What kind of answer is this. Is this company for real or what. IS it ok for them to keep my money? JOe
Back in 2009 they took close to 6000 Dollars out of my account without any notice. When i confronted them they stated to me that is was because of risk management dept/ I asked what risk is there and they stated that is what they do to protect their assets. They stated to me that they would refund me money after180 days and that i could still continue to process cards. I imminently stopped running credit cards and filled a complaint with the Attorney General Office division on consumer affairs. My sales rep called me immdaitly before that i could not get him on the phone., and stated that if i keep making trouble for them they would blacklist me and i would never be able to process credit cards . THEY ARE A SCAM EMAIL ME IF YOU HAVE ANY QUESTIONS
They are the biggest scam ever. I got swindled into doing "business" with them in January 2009 (was told it was a 2 year contract). It seemed every month there was a new fee of $5, 10, even 25. One month they took 47% of the total amount we processed in fees! When I called and told them I wanted out, I was told it was a 3 year agreement. So I decided to stick out the contract term, but notified them in writing that any unauthorized fees debited from our account would be considered theft. A week later, they took out another $25 fee, so at that point I put a stop payment from our bank account on all debits from United Bank Card. Now of course, they are threatening to turn me into collections, etc etc to get "their money". HA! Stay far, far away from these crooks.