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I have been seeing the US Fidelis commercial on TV and became curious about their warranty because my car has over 70, 000 miles on it. I called and some pushy salesman tried to get me to buy RIGHT NOW, like it was life or death. I continued to ask more questions and he continued to ask me for my Visa or MasterCard; I am guessing at least 4 times. I asked that he put some information in the mail so that I could review it and he stammered around telling me that he would not be able to offer this price again. Then he backed off a little and said if I could give my credit or debit account number he could hold the price. I didn’t give it but I know he has my phone number as he had asked if this number was where he could get in touch with me. I did not give my address. I hung up the phone and I am fairly certain I will be called.
I thought it would be smart to check into the company as the commercial is the first time I had heard about them. I Googled their company and WOW, was I glad I did not buy anything from them!
They used to be Dealer Services and National Auto Warranty Services. This is the same company that I saw on television about sending out postcards to people tricking them into believing they were from their dealership. The logo they used looked like GM but was DS. VERY deceiving. I looked up their rating from the Better Business Bureau and they have an F. Not a good report card, I 'd say!
Also they are being investigated by numerous State Attorney General’s and have open lawsuits. Missouri filed one in 2008 according to the BBB and I found an article on the state of Missouri Attorney General's website about them using deceptive marketing and calling people on DO NOT CALL, and fraud. Here is another interesting thing: When I scrolled through the Google Search results I find out there is a ****CLASS ACTION LAWSUIT**** against them.
The law firm Casey and Devoti of St. Louis is handling the class action lawsuit. Their phone number and email is on their website. It says they are offering free consultations so if you have been ripped off by US Fidelis, National Auto Warranty Services, or Dealer Services at 100 Mall Parkway or 200 Mall Parkway in Wentzville, MO……CALL THE LAWYERS!
The complaint has been investigated and resolved to the customer’s satisfaction.
US Fidelis sells warranties that only cover up to the blue book value of your car or even less limits. Sometimes the warranty costs more than your car is worth and you think "WOW" I can just keep getting my car repaired and it will be paid for.
Just remember that the warranty company decides if they will pay for it or not. They decide if they think you were overcharged for the repairs (most times they do). They send inspectors out who look at your vehicle when it is torn down to have an engine or transmission rebuilt that usually say, NOPE not the problem and then you get the bill for it being torn down and put together again. If they do cover one of those expenses then your warranty contract is usually done for as they paid out the limit.
DO NOT EVER BUY ANYTHING OR EVEN GIVE YOUR BANKING OR CREDIT CARD INFORMATION UNTIL YOU SEE THE CONTRACT.
This company might say they will send you some information first but they do not. OR that you can cancel in 30 days if you don't like it; but then they put you through Hxxx to get your money back. They send you through a department that nags you to death to keep the coverage and offers you a lower price. Still the same crap coverage.
They changed their name, they used to be Dealer Services.
Thank you all for saving me time and money!
US Fidelis is #1 on our Black List. Our offers great solutions and insite on the warranty racket.
www.WarrantyBureau.com
Good info Peter. We offer solutions to people on our website. See our "Put the word out" section and email your friends and loved ones. Email us with any further questions.
www.WarrantyBureau.com