Thomasville Furniture reviews and complaints 1
View all 48 complaintsThomasville Furniture - no return
We bought a Paula Dean table from Thomasville in October. We were told that we wouyld recieve it within 10 weeks. We have just gotten it delivered to us today... it is Feb 16. And we have realized that it is way too big;we don't want it. I really asking my sales associate if we didn't like it, can we return it, and she replied "Yes". I hate dealing with places like these because there are always underlying secrets that they don't tell you, but they are desperate to m, ake the sale. I work in retail, and we take everything back, no questions asked. Why can't furniture be taken back?
The complaint has been investigated and resolved to the customer’s satisfaction.
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I bought a leather chair $3k table in the worst shape i've ever seen from any store swivel chair poor quality furniture no delivery after 4 months, terrible customer serviceGiving a Voice to Consumers
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I find it funny that when peolpe are not happy with something they ordered they blame the sales person. The terms & conditions are clearly printed on the back of your sales order and you signed it. If you do not agree with said terms & conditions simply don't purchase, pretty simple. Stop blaming sales people for your own mistakes.