CEFCO Convenience Stores

My complaint is about the cefco store located in Fairhope al. On south Greeno road. Store #0402. There is a woman who works at this location who should have already been fired by now. I came in the store one night and this girl was confronting a customer who had previously called in a complaint about her to her manager. She told the man she knew he filed a complaint bc her manager told her. The man was very polite and said yes, I did file a complaint bc you shouldn't be working in customer service with your attitude and complete lack of professionalism. She proceeded to go off on him until he finally told her to pay him out bc she was being unprofessional and rude again. Fast forward to tonight..5/23-2020. My husband and I came in the store to get gas and drinks. The man at the counter was very friendly and we had a short conversation with him. As we were walking out an older gentleman attempted to get a drink so he could take his medicine. This same girl said " Hey Man! Don't go over there...I am mopping! He said oh, well I need a drink..she said and..? I don't care! I will get it for you. You ain't about to step where I am mopping. The man looked shocked and confused all at the same time bc the store didn't close for another 3 hours. He told her he would go elsewhere, and that he would contact corporate. As we got out of the door this woman stood outside of the door yelling at customers who were trying to come in that it would be ten minutes bc she was trying to mop. Of course her rudeness ticked a lot of these customers off bc she was telling people to leave! In the rudest way possible. In fact one gentleman told her they don't close for another three hours and he had his child in the car and needed gas and proceeded to walk in. As he should! The girl got real mad and said " man y'all come on! Y'all ain't gonna let me mop"!? Get off my floors! Well I proceeded to my car to pump gas and the clerk forgot to ring up my gas so I was making my way back to the front door and this same girl looked at me and said "you ain't coming in! It's going to be ten min! I said no I paid for gas but it isn't pumping and she huffed and slammed the door in my face. I kid you not! So my husband got angry and told her to turn our pump on or give us our money back. She gave him a look of go to hell! And ignored him. All the while turning customers away at the door in a horrible way. Her attitude and lack of professionalism was mind blowing. Atleast 7 people walked up to get corporates number. I knocked on door again to get my money back or see what the heck is going on and she didn't even let the clerk know our situation! She just continued to sweep and mop! Then proceeded to curse customers out for simply entering an OPEN business. It was insane! The manager must not be doing her job if this scum is still employed. She is always rude. This was wrong on so many levels bc she lied to people trying to walk in saying they closed at 9. They don't close until midnight. I know this bc I called this location when I got home to see what time they closed and the same girl answered the phone, and told me they didn't close until midnight! I feel bad for the older gentleman bc he literally had to go somewhere else, bc he didn't want her making his drink during this time of the covid pandemic. In our small town there are no other gas stations open after 9. There are no stores open either. This location is literally the only place he could stop at bc it was 9:24 pm. The way she talks to customers is absolutely uncalled for. No one would still be employed with her attitude. I am guessing the manager is a friend of hers. By the time we left she had turned away 12 cars. That's business and money lost bc this girl is crazy and shouldn't be working in customer service. I guess she just wanted to go ahead and clean 3 hours before closing and it was the customers fault she couldn't get it done bc they were"stepping all on her [censored]" as she put it. All she had to do was lock the doors if she wanted to close down so she could sweep and mop. But of course she knew she wasn't supposed to be doing that so she thought it would be best to tell customers to leave or wait ten minutes. In the rudest way she could. Had I of recorded this it would have went viral. It's unbelievable. I don't know her name, but she has rainbow colored hair and looks to be Latino/ African American. She has had numerous complaints, yet she is still working and doing the same things she always does. She couldn't have been reprimanded in the past or she would have learned her lesson or been fired by now. I will not let this go until she is punished for her outlandish behavior, and her complete lack of respect. She does not conduct herself in a professional manner at all! I can tell that she doesn't know how to. It's who she is as a person. The phone number to this place is [protected]. I couldn't get in touch with corporate tonight, but I will first thing Monday morning.
-concerned and mistreated customer.