Buffalo Wild Wings

Hello. I visited the buffalo wild wings store located at 6341 airport blvd on feb 2, 2020 around 6 pm. Even though it was a busy typical super bowl sunday, they were very friendly and moved pretty quick. They opened up the part/ game room to seat more guest to avoid long wait times. Me, my guests and my children were seated and our waitress was brianna. She was super nice. I showed her my available coupons on my blazing rewards app for a 50 % off of a burger of choice on one phone number add my daughter had her own blazing rewards app on her phone for 20 percent off wings. I asked the waitress would this be a problem if we had separate checks (my daughter is an adult) and used our coupons separately. She said it would not be a problem. We ate, watched the game, and played a couple of the dart games. So now.. Its ticket time. My daughter cashed out her ticket and that went fine. So now its my ticket and my small daughters ticket.. The discount would not apply with my blazing rewards coupon. My waitress asked me to pull up the coupon for her and I showed her step-by-step through the email all the way to the app. I opted in the offer from the email address associated with my account which is connected to my rewards. It was "green : and said successful but it would not activate. So she goes to get a manager... Her name was veronica fernauld... She reluctantly gave me her name but it took about 6 times for her to respond to me after rudely telling me she did not need to provide me her name. She pulled my coupon up, went to the register and came back and said" your coupon wont pull up so you have to pay full price "on a very loud and very rude tone. I asked her nicely if she sees the coupon then why should I have to pay full price? The rewards showed it was valid and hadn't been redeemed. I stated it was not correct for me to pay the full price when I had a valid coupon. She then yells at me and says" oh so you are refusing to pay? Well ill just call the cops and see wont u pay then"by this time all of the other tables are looking around and one couple offered to pay the bill and said she was totally out of line. I told them no it was the principal of the matter. My youngest daughter starts crying at this time and she said mommy"why are we going to jail?"i'm trying to calm her down and the rude manager walked off and then went to another manager, I just know his nickname was" bubba and he took over. He apologized as well as the waitress breanna as well. I kept asking her name but she refused several times with her back to me not acknowledging me at all. The manager discovered she wasn't even typing in the phone number correctly and she didn't even apologize. I was mistreated, embarrassed and not my youngest daughter does not want to go out to eat anymore because she's afraid she will go to jail. This manager does not need to work with the public because her social skills are horrible. I come here a lot, usually sit at the bar and kim byrd waits on us but I had my children with me. This needs to be addressed because no one should be treated in this manner, especially a paying citizen who did nothing wrong. They kept my receipt but I know what time it was and I was so upset I was just trying to leave. So many of the guests hugged us and apologized for her rude behavior and said they will not be returning because of her actions. My daughter has even - gone to school and told her teachers and this has affected her greatly. I can be reached at [protected]@yahoo.com or [protected] I do want correspondence on this matter. Thank you