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CB Banks BBVA 720 Quintard Dr, Oxford, AL, 36203, US
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BBVA
reviews & complaints
BBVA company logo

BBVA

720 Quintard Dr, Oxford, AL, 36203, US
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1 complaint
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Website
www.bbvacompass.com
www.bbva.mx
Phone number
+1 (256) 831-1212
Category
Banks
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed

BBVA reviews and complaints 1

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S
4:53 pm EST

BBVA - Customer service

I refuse to allow a child working at your bank in Oxford to speak to my elderly mother the way she does any longer, this has happened too many times for it to be just a bad day she is having. I called and complained on her and nothing was done, after doing some investigating, I learned her mother is an employee as well, this doesn't give her the authority to speak to customers in the manner she does and we are not the only customers she has spoken to in that manner. If she cannot handle the job then maybe she needs to be replaced with someone who can. We will be looking for a new bank starting today.

Desired outcome: fire her this has happened more than 5 times in last 6 months

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