Kendra Scott reviews and complaints 2
View all 60 complaintsKendra Scott - tarnished necklace
I bought my first necklace from your company about 3 months ago. Today I went to buy a ring to match it. When I got home I compared the two and the stones don't even match anymore. The necklace has tarnished to the point I don't even want to wear it anymore. The stone just looks dull and dingy and dirty. Is this typical wear for your jewelery? If that's the case then I will no longer continue to do business with kendra scott. I really love the companies designs and have enjoyed the necklace. But spending $70 for three months worth of wear is not worth it. Please let me know if there's anything that can be done.
Kendra Scott - overall customer service
My wife and I visited the Kendra Scott Jewelry store in Chandler Fashion Center (Chandler, AZ) today. Although the jewelry was beautiful and we wanted to purchase a pair of earrings for our daughter, we were never greeted by an associate or welcomed into the store. After 5-7 minutes, my wife and I turned around and left. Please do better to make your customers feel welcomed and appreciated for visiting. You never know where your customers come from financially.
Happened to me today also. Horrible customer service. She gets pretty girls with attitudes.
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