Burger King reviews and complaints 1
View all 4590 complaintsBurger King - Service at the Burger King on Dysart Road in El Mirage Az
ON January 16th,2023 I went into the Burger King on Dysart and thunderbird rd in El Mirage Az because my sugar levels were low and needed something to eat. So, I ordered my food and the cashier at that time I handed my debit card to her, and she snatched it from me and so when she handed it back to me, I snatched it back from the female employee. As I was getting my drink, she complained to the manager on duty that I had an attitude and I heard this, and I tried to correct this conversation by telling the older woman manager and she did not and even refuse to hear me out on what really happened. The older manager kept telling me to be quiet and would not listen to what happened. So, As I was talking to the young so called another manager, she kept being rude to me and claimed she apologize to me. I never heard an apology from her or anybody else. So, because I kept talking the manager decided to tell me that I needed to leave without my food or a refund. But while the older manager was helping another customer and young female employee came around the corner and decided to get into the conversation, I was having with somebody else and decided to make threats to me that if the young employee wasn't on the clock, she would come around the counter and fight me. That sounded like a threat, so I got hyper and got little loud I told the young girl she needs to respect older people and at this time I did not know how old this young girl was until the older manager told me she was 16 years old but the older manager did not correct the situation with the teenager. The older manager and the alleged younger manager did not even attempt to correct this situation. The police were called on me and became banned from your burger king overhear say. I called the police because of the teenagers' threat, and I do have a police report number. This is unacceptable and unprofessional how your management handled this situation.
I honestly don't know what can be done now since the incident happened and the customer paid the price. My receipt for my food was taken by the older manager so I do not have proof of my visit.
Desired outcome: unknown right now. Maybe the young teenager fired for threatening me but honestly, it's not up to me what happens in this situation.
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