McDonald's reviews and complaints 1
View all 2876 complaintsMcDonald's - assault
I went thru the drivethru of a McDonalds & ordered 2 double cheese burgers the kid said 3 double, i said no 2 double, he said 6 double & i said no just 2 double cheese burgers. he said 12 double & i said No- all i want is 2 just 2 double cheese burgers, he said drive around to the first window & pay. I get to to window & the girl says 6 double cheese burgers will be $6 sumthing & i said all i wanted was 2 double cheese burgers, whos the idiot that cant take an order. She takes my debit card & turned around & told sumone what i said. I drove up to the pickup window to get my burgers & the kid shows up & starts by staring hard at me thru the glass, then opens the window & says do i have a problem & i said no, all i want is my burgers, he says ive got a problem. Then i said then ill need to speak to the Mgr & he says im not speaking to no one & closes the window. The Mgr at this point is walking back & forth to the shake machine watching whats going on & doing nothing. The kid starts staring hard again & does the motion of (What What) with his mouth & body english. He opens the glass again & asks me if im calling him out & i said all i wAnt is my burgers & if he comes out that door hes fired & im calling the Police, he says he dont care. I get my burgers & by the time i drive out the Drive Thru he has already ran out of McDonalds & to his truck & gotten a aluminum baseball bat & is coming towards me waving it. Hes standing about 1-1 1/2' from me & i said ur throwing ur job & life away over a burger & he says he dont care hes gonna beat me. I said ur fired & im calling the cops if none of these other witnesses havent. I said look around at all the people watching you & i could see everyone in McDonalds was watching. He walked around to the front of my truck waving the bat & i tried to take a picture of him with it but the sun. He put the bat back in his truck & went back into McDonalds. So i drove around the back of his truck & took a photo of his lic plate. I waited to see if the Police would show up & sure enough a car pulled up at the Gas Station next door so i flagged them down & told them what happened & the officer said (Over a Burger?) & i said ya over a burger. So the Officer called it in & said lets walk over & get this settled. He kid was at the order window with the female cashier & saw us walking up & as we entered he came to the front & took his headset off & dropped it on the counter & the officer said im guessing thats him, & i said yes & he pulled him off to the side to get his story & he said i called him a idiot (which i never did, because i never saw him. I told the girl Whoever cant take the order is an idiot). He admitted to the cops he had a baseball bat & the cops came to talk to me & say he just turned 18 & this is his first job & hes not making wise choices in his life so far. They suggested instead of filing charges that they give him a sturn talking to & take our info down & i said ok as long as i can file later & they said yes. Then the Nite Mgr calls me over & asks what gonna happen now. I told him i was waiting for him to do sumthing before it got this far, he said the kid has issues & has been written up before & asked for my name & number so the General Mgr can call me tomorrow. On 9-13-09 the General Mgr calls & after seeing the video & reading the report says hes sorry & said the kid has been fired & that he would like to make it up to me & offered me a Free Coupon for a burger. I told a friend about what happened & he said i should press charges because he could be out there looking for me & maybe not with a bat next time. Its been 5 days & i wont even drive into that area anymore for fear of that employee seeing me.
The Employee pleaded innocent in court & after the ploice did their investigation it showed all the employees on duty that day told the truth & when he went back to court changed his plea to guilty & was sentenced to time served & probation. As for McDonalds they had their Liability Insurance Co call me & recorded my statement as i recorded theres & they said McDonalds isnt liable because the employee acted outside the scope of his duties which were taking orders & preparing food & cleaning the restraunt. I told her that i would take McDonalds to court & she said Not McDonalds & i said Yes McDonalds. I recorded the whole conversation. So what they are saying is- If the employee shot someone at the counter it wouldnt be McDonalds fault because the employee acted outside the scope of his duties, which is bull crap
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I would at least put a restraining order against him to make sure that the kid understands what his actions could do if he comes after you. And I would have pressed charges on the spot. Now you are alwase afraid of this person. I would also wonder why the manager didn't do anything about this when is started I think he or she should be under review too.