Candlewood Suites

I would like to complain about a problem which I have experienced residing at Candlewood Suites located at 11411 North Black Canyon Highway, Phoenix, AZ. 85029. Since 6/02/2015 - 10/13/2015 I have been residing at Candlewood Suites. I believe that I have been treated unfairly, harassed which has affected my health and left me homeless. I am writing this letter in accordance within the spirit of the Pre Action Protocols, although the period to respond has been reduced to [28] days due to the significantly reduced limitation period in disability discrimination cases and as a result of my individual circumstances which I will explain below. Please note that your insurers may need to see this letter and enclosed documents as soon as possible and it may affect your insurance cover and/or the conduct of any subsequent legal proceedings if you do not send this letter to them. Events Giving Rise to this Claim I am a Disabled Senior Citizen On 10/01/2015 is the first time told that I can't extend my room and that they had already booked my room out to someone else. From 10/01/2015 – 10/13/2015 each day telling me that I will not be able to extend. Just for them to tell me that if they had a cancellation I could stay another night. (Even though I was still in the same room) On 10/13/2015, I walk down to the Front Desk/Lobby to extend my room for another day. Was told that they would not extend and cannot since they already booked my room out. At my age it is not easy for me to pack and move my personal things with no notice at all. Even though, I have not done anything wrong under Candlewood's tenancy agreement. The Reasons We are Alleging Fault Pursuant to Section 6 and Schedule 1, 2 & 4 of the Equality Act 2010 I have the benefit of protection from discrimination against a disabled person. You are providing a service and/or facility for the purposes of Section 29 of the Equality Act 2010. Section 26(1) Harassment. Section 21 of the Equality Act then provides in Section 13 to 19, 25(1), 108 & 149(7) that a failure to comply with amongst others the second requirement is a failure to comply with the duty to make reasonable adjustments and pursuant to Section 21(2) is discrimination against a disabled person. I refer to the Draft Code of Practice – Services Public Functions and Associations Code. Chapter 9 further provides: Disability are protected because of this characteristics against harassment and discrimination including, discrimination arising from disability (chapter 6) and a failure to comply with the duty to make reasonable adjustments (chapter 7). People who have a disability are also protected against harassment and discrimination (see Appendix paragraph 3). The act says that treatment of a disabled person to discrimination where: • A service provider treats the disabled person unfavourably. • This treatment is because of something arising in consequence of the disabled person disability. If a service provider decided to provide a service through an alternative method, and a disabled person brought a claim against them for a failure to make reasonable adjustments, the Court determining the claim would be able to consider the other options which the service provider could have adopted to avoid the substantial disadvantage to the disabled person. This list of allegations is not exhaustive and we reserve the right to effect amendments or additions should that prove necessary. Disclosure If you dispute this claim I will require you to provide the following: Your policies and procedures regarding access to the [Branch] branch for disabled service users. All related documentation (including emails) carried out in relation to this claim. What I Seek from this Complaint An Apology and Compensation; An agreement that you will take the following steps Proposals for reasonable compensation for the dates 10/01/2015–10/13/2015. Where the Court of Appeal will set out guidelines for how much compensation should be awarded in respect of injury to feelings; I have sent this letter in compliance with the spirit of the pre-action protocols, although as you will appreciate there is no protocol relating to claims brought for discrimination. I look forward to hearing from you. Yours sincerely Connie Crowder