Dollar Rent A Car

I rented a vehicle, rental record #[protected], 2020 Equinox, License FL NFMQ29, vehicle ID 01490/5224415 LocNum: AZPHO017/0053117 from Dollar and once there on August 18, 2021 I had to go to the Thifty counter as there was nobody at the Dollar counter at the Sky Harbor Phoenix AZ airport. I was met with a very nice lady who helped me and verified my info, took my credit card and moved me along my way. Once I returned my vehicle on August 22nd, 2021 at 4:30 am and realized I had a lost item which was that day, I contacted lost and return for a parking pass that was hanging on the rear view mirror and had no communication and found that my request did not go thru even though I received a confirmation number. I filed another report and have called multiple times to let them know that the pass is not visible to the eye it had to be physically looked for. I finally got a very rude voicemail from someone at the lost and found to tell me that they needed further information from me but yet they would continue to look. I was told to call back with further information which when I called I got the voicemail again and have yet to hear back from anyone.
I also found out that I was charged for additional things I did not approve of and when I called was told that I signed for those items, however those items were not discussed at the counter when I signed for the car. The charges were supposed to be refunded but have yet to be completely refunded to me. I have a hard time believing that the pass could not be located if the vehicle was completed sanitized by COVID standards as the rear view mirror would have needed to be wiped down and the pass would have been located at that time. Of course I am very disappointed in this rental and hope to have this resolved.