Menu
For Business Write a review File a complaint
CB Energy and Power Southwest Gas 2200 N Central Ave #101, Phoenix, AZ, 85004, US
Southwest Gas company logo
Southwest Gas
reviews & complaints
Southwest Gas company logo

Southwest Gas

2200 N Central Ave #101, Phoenix, AZ, 85004, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
S
1:54 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Southwest Gas - Bill

I Got a bill on 7/23/21 Saying That on your last bill the security Deposit on your account was released and applied to your balance as a credit in error. This has been reversed and debited back to your account. Replaying the deposit. The prior balance is due and your security deposit is back in place we apologize for this inconvenience and please know that you will not incur a late payment charge on your next billing statement as a result of his error. And then they charge me a $30 installment plan fee When I had credit of $151.21 then 10/21/21 On that bill it says the same thing that they also made this error again. And charged me another $30 installment plan fee While still having credit on my account. And then again they charged me $30 for an installment plan fee on 11/22/21 so I called them so they could give me my $90 back that they stole from my credit on my account and I was on the line for an hour and 45 minutes finally transferred to a supervisor and she hung up on me before I even got a chance to speak acting like she couldn't hear me. Unbelievable how they're trying to steal peoples money like this they need to give me my money back or I will be taking him to court and I will be writing a letter to secretary of state and I will be contacting the news because I am disabled and the $500 credit that was on my account was put on there by a Government agency that Helps low income families, So how dare they steal that money And then refuse to return it.

Desired outcome: Reimbursement of the money they stole from my account credit.

Read full review of Southwest Gas
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.