National Automotive Parts Association / NAPA Auto Parts

I'm confused. NAPA Auto Parts doesn't own or operate any repair facilities so I am unsure why your complaint is directed to them.

They do have an autocare program that allows shops that meet certain requirements such as being ASE certified and having insurance, to hang a NAPA sign and offer a warranty on repairs if they are using good NAPA parts. However, they are not owned or operated by NAPA.

Likely the shop you went to had a name of it's own, which would have been more appropriate for this complaint, so that others would know which shop it was and how they treated you.

Otherwise it would be likely posting a complaint about "cows" because you got bad service at MacDonalds.

I had something similar happen to my car at a different service station. After months of repeatedly returning the car and being charged for different repairs to correct the bouncing and crunching sound in my car. Which also included having new struts installed. I finally carried it to a different service department and learned that during one of those multiple repairs done to my car it was the motor mounts that were cracked all along causing the bouncing. Each time I carried the car back they were would guess and have me replace something else. Once I learned what the correct diagnosis was and had it repaired correctly. It immediately stopped the bouncing. I returned to Check Up Plus with all the receipts I had paid on unnecessary repairs done to my car and insisted on refunds. Or I was prepared to take them to litigation to recover my unnecessary repairs, loss of use of my car, and expenses. They were shocked when my car no longer bounced and was easily diagnosed somewhere else. I think they were waiting to see what-else they could stick me with, when they saw me drive up again for the 9th or 15th time? They did reimburse me for all unnecessary repairs and also gave me a year worth of free oil changes. Needless to say I would never trust them with my car again nor dare to have any free oil changes...

PS: On one of my waits I saw one of their mechanics frustrated on someone else's car and started hitting the part with a tool plus when he removed other parts from the car some plastic. He would throw them on the hard concrete floor. I was shocked and brought this to the manager attention and wondered if this is common when we leave our cars with them alone. I now make it a habit of waiting and walking back there to check on the car. I also have them give me the old parts and show me the problem before they make any new repairs to my car. In my case I had all the old working parts and had them put back on my car plus refund me. Good Luck hope this helps in some small way. Been there, done that, and know the frustration you must be going through. God Bless and Help You Solve This Problem.