Diamond Resorts

On Nov. 4, 20 We went to what was supposed to be a 90 minute update, and after turning down offers for 4 (8:00 am to noon) hours, Nick Lunsford, a customer rep wanted to make us happy members. He talked about putting the offers on hold for two years, a concierge service, silver status and 20, 000 points for two years for $3995. He recommended using our regular points first as these points are good for two years and can be extended another year. He showed us the document on his tablet behind plexiglass due to COVID, used Docusign to put our initials and signature on the document and hurried away to print it. When we got the printed document, we left to try to get some golf in as we missed our 11:00 am tee time. That night when we read the contract, Contract No.: 18009338S, we were surprised the 20, 000 points could only be used at Sampler destinations, and not the Royal Palm at St Maartens which we had said we wanted. The customer rep had never mentioned this was a Sampler Package nor that it could only be used in a few locations. If we knew this, we never would have agreed to it. We went back to the Preview Center on Nov 5 and told Nick we wanted to cancel the contract. We wrote that we wanted to cancel and he faxed it to appropriate people. We also sent certified letters to DRI to cancel. On Nov. 6 we had an unsigned email from Diamond Resorts denying our request to cancel the contract. We sent a letter to DRI customer service and I completed an online form at DRI.
On Nov. 12 we had email and phone message from Mary Bini at DRI. We returned her call and said we wanted to cancel the Sampler contract. No points had been given to us, no info sent to us, and no money exchanged. She said the Sampler was not cancellable. I asked why would DRI want to make us angry members rather than cancelling something that costs them nothing? She just said we could not cancel. This does not make any sense that DRI makes us angry for $3995, knowing that we will complain and tell friends, and won't buy from them in the future.