ASUS reviews and complaints 1
View all 183 complaintsASUS - counterfeit/pirate software
On 1/31/2010 I purchased an ASUS Eee-PC mini laptop computer and was exchanged for having hard-drive issues due to counterfeit software. I was given a new laptop of the same brand. On 04/10/2010 I again returned the exchanged new machine with the same issues showing on the screen that it had counterfeit software in it. I filed a complaint with the Federal Trade Commission, Arizona Attorney General and the BBB of Tucson, Arizona. I was called by Best Buy to take the computer in for yet more testing (after it checked out by there Geek Squad technicians on 04/10/2010) and was humiliated by staff and nothing was accomplished. I took my computer and left the store and manager Kelli Riley did not exchange or refund me for the computer. The complaints still stand open and unresolved with Best Buy.
The complaint has been investigated and resolved to the customer’s satisfaction.
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