Wendy’s reviews and complaints 1
View all 1746 complaintsWendy’s - accuracy of order
I hate bad drive-thru service. I am sure everyone has the same complaint from time to time. Why is soo hard to make sure that everything this is ordered is included? This is my experience today at Wendys at12:06pm 1/22/2010 I did not receive my order of chicken nuggets. I placed the order and was instructed to drive up to the 1st window. As I paid for my order a second person ran up and brought the food to this window. I asked for BBQ sauce for my nuggets and made sure to ask if my order was complete. After driving back to work I noticed that nuggets were not inside my bag. I called the store and when I mentioned that my nuggets were missing. The person replied, “You didn't drive up to the 2nd window to get your nuggets”. I am not sure what kind of policy is in place that the nuggets had to be picked up at the 2nd window and the rest of the food is at the 1st. This makes no sense to me. The service was fast it was not correct. I would rather they spend the 30 seconds to make sure that my order is complete. Most people do not have time to return to the store to retrieve missing items. It is clear that this is a common occurrence especially when the food is served from different windows. They are probably making a lot of extra revenue confusing poor nuggets yearning consumers.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Being an experienced food service manager (20 years), I would recommend checking your order. It is not your fault that the order was incorrect, but if they could take 30 seconds more, then so could you. The problem with fast food is the "fast" part. When you take that many people and try to push them to get a 30 second drive through with fast, accurate service with a smile, you are bound to have mistakes. When your job at a fast food restuarant might be in jeopardy if your drive thru times are high, you might just push so fast that you make mistakes. The truth is that you deserve the service and accuracy when you visit these places. The employees are humans and make mistakes. For everyone that will answer this complaint with the rude comments toward the "low life" "uneducated" or similar descriptions of the workers, remember...if it wasn't for them, you would have to get up earlier and make your own food for the day.