BBVA

To whom this may concern,
I'm Kelbe Davis and I corresponded with you via email a few months ago. I'm reaching out to you today, because I am having the absolute worst time dealing with bbva.
My situation is pretty simple but for the last year it has become my worst nightmare. First for some reason my account gets hacked and instead of bbva making things better they made it worst. After creating or issuing me a new account for some reason I cannot log into my mobile account. This has been ongoing since may 2020. Every time I have tried to call go into a branch no one could resolve this issue. On bbva ends there is an old user account and on my end, I have my new user account. Neither one can allow me to log in.
I thought I would be done dealing with bbva completely and just let my accounts close on their own. I honestly didn't know what else to do. During the pandemic it pretty much enabled me from doing a lot of things, I had to rely on doing everything from either my computer or over the phone. I have no car, my business has went under and I am broke. So please understand where I have a dilemma.
I have recently applied for the ppe loan and the lender is requiring that I saw bank statements from 2019 to current year, and since my bank at that time was only bbvai again am force to have to reach out to someone to help me get into my account just so I can download these forms.
I called bbva today first I spoke with someone from the toll-free number and again he tells me the same thing. That someone will reach out to you and help you get back into your account. Then I call the branch here in bakersfield ca and tell him just a brief summary of my issue. He informs me that I have three closed accounts one is in collections and if I want any forms that I would have to pay $7 dollars for each statement! and for 10 months that$60 dollars that I don't have at all. Unbelievable for something that I didn't ask for and it's like I cannot get anyone from bbva to understand or care for my situation. It's like i'm just another issue swept under the rug. And that's how I feel.
As a consumer somewhere this kind of treatment is wrong and pretty much discriminatory if you ask me. Not only am I slapped with some outrages fee that has been sent to collections, i'm locked out of my own accounts that I set up with bbva with no access or control to get back into, but right when I thought I should just let bbva have this win, no i'm forced back to have to deal with them only to get slapped and kicked right out the door! and I haven't even left my home. It's a bit like bully to me who has my life in their system and I have to pay to get it back. All I am asking is for that $7 dollar fee to be waived and to be able to go pickup my 10 months of statements or have the documents mailed to me, I would prefer emailed. If I cannot get this sir, I don't know who I will have to take this up with but I will. Then i'll go to a lawyer and then the news. Only because if bbva isn't a scam out to sucker people into accounts then their showing a lot of signs of being prejudice.
And that's not right.

Thank you,
kelbe davis
3017 california ave
bakersfield, ca 93304
[protected]