Cricket Wireless

Ok I was a new customer for two months. Two lines for my daughter & myself. With insurance for both lines ok. My phone was a lg stylo 6 to make a long story short. On january 31st 2021 my phone was stolen. I've filed a report. With the riverside co sheriff. So one february 2nd I went to my nearest cricket wireless store so see if I can get my phone replaced because I thought my insurance will replaced it. But they told me I have to call the rebate pay extra money online. But I don't have no bank or credit card. Witch I was fine. So I was in need of a phone pluse I wanted to keep my same number. But no they told me in order to keep my same number. I'll will to call the rebate to pay with card to keep the number. Oh yes I forgot to mention before I was asking about the new phone. The bill was due so I paid $86.34 cents.. So in order to get a phone they was talking about adding a nother line to my account until I get that rebate insurance with that credit card or bank card which I don't have. I was willing to pay cash. So I decided to take my phone off the account. Point blank also asking the the clerk since i've already paid the bill can I get reimbursed of the portion for my phone since i'm taking mine off... She said yes at first.. Then she said wait let me make sure called someone from the company. And the lady on the other end said no. Because i've should of asked to be reimbursed first before I decided to get the phone off my account. I'm asking why what's the difference. They really couldn't give me no explanation they just said that's how it goes.. Thats why i'm coming to you for support can you help my name is staci nelson the number i'm discussing is [protected]=2095. Ive visit your cricket store at 385 e sixth street beaumont ca 92223 by the way I went to boost mobile a block down from your store purchase the phone from there with my same number i'm just asking for my portion of my money that I paid for that bill. Took my account off. Please help me in a situation homless situation with kids can afford money to go down the drain I really appreciate it thanks