WoodSprings Suites

One morning after finally checking into bellflower wood springs suites as I was leaving in car I noticed a guest had a note on her car door, I went to read it and when I was walking to my car a lady started yelling at me and rushing over to me screaming if that was my car? I said no she continued screaming wanting to know owner of cars names, I said Malissa she asked what room was she in? I didn't remember and had to go back into room to notify owner that manager wanted her to go outside because she had been cat sitting and woman thought the cat was left in car without water or food? Which it was not. She yelled at owner, stated she was not allowed to return and if she didn't stop to be yelled at she would kick entire guests out. Melissa had to stay on streets for 2 days till owner of cat returned so cat could be back home. She never abused cat nor neglected it. This woman had audacity to go make my mom who is 78 years old go downstairs to yell at her also. This person was so rude, emotionally and mentally abusive to us. Then, when I went to ask for extended stay, I was only told on last day of stay that we were not allowed to book any more time there. She never gave us any notice that she was not going to allow us to continue our stay there till I went to extend our stay the day before we were to check out. This lady has no manager nor customer service skills whatsoever, she gives wood springs suites q name and we would not ever stay at such a place again. What made it worse was not being able to get a contact number of her boss? Till this here I have found no contact Information to anyone. Makes it appear that no one cares how guests are treated and threatened. Very bad service

Thank you, Cathy Rooney. [protected].