24 Hour Fitness USA reviews and complaints 1
View all complaints24 Hour Fitness - terrible customer service
I have been scammed by this gym. I am a student, and several of the workers told me that I was able to sign up for a two month trial. I went to the gym for two months, and after my time had expired (or so I thought), I stopped going. However, the gym had not cancelled my account like they had told me they would; they continued to charge me for six months without my knowledge! Now, the workers are saying there was no such thing as a two month trial. Maybe not officially, but they definitely told me that I had signed up for one. They are accusing me of lying, and this is completely outrageous. I am incredibly upset with this service, and regret signing up for this gym. This is the worst customer service and this gym has far too high of a price for this type of treatment. I will be posting negative reviews on all websites regarding this issue.
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