DSL Extreme reviews and complaints 2
View all 28 complaintsDSL Extreme - Bad Technical Support
Upgraded to Tru stream because the $29.99 was way too slow. The one month later, an ATT pop up and Tru Stream stopped working. I call DSL... am on hold for an hour... I got to go to work. Hang up... Tried again later and waited for two hours... Tried again and got to talk to someone and they wanted me to wait for Teer Two Support... I am on hold again. DSL calls in but I'm afraid to hang up because I've been on hold. They only have a record of me waiting for Teer two... They called me at work, but I couldn't talk at work.
Finally I gave up. I'm only 20 and I decided I can get internet at my Mom's house so I can continue my job search via the internet. I want to cancel because I can't get this fixed because of poor tech support. They want me to pay for $250 early termination... I held up my end of the contract, but their equipment did not... Unless I could see fit to stay home from work to get this thing fixed. Sorry, that's not a good enough excuse for my boss. Also just found out that even though they call my cell phone at work, they later tried to contact me through a wrong number and they had a wrong email address for me. Their support is beyond bad. Do yourself a favor and don't do DSL EXTREME. I am paying the $250 early termination... BUT you will see this complaint across the internet.
DSL Extreme - billing fraud
Like everyone else, thought that I was getting a good deal. this system never worked, and paying a tech $500.00. he could never get it working this was 2 weeks in works, I cancelled the service, they told me they would wavie the contract for one year. I lost 2 phone numbers that I had for over 10 years, But, when on back to Verizon, now, 1 yr later I rec a demand for payment for $ 362.71, tried to email them (Ha) and tried to get their cust service, waited for 1 hour, and was told they do not talk to people on the phone that are in collections, I am filing a complaint today with PUC/LA County DA fraud and will check with attorney for other actions. RIP OFF.CAN NOT BE TRUSTED.
I agree, I thought because of the name it seems reasonable but DSLextreme is extremly fraudgelant. They charged my card with permission, taking 60 dollars without consent after I asked for no dsl modem. They also tampered with my emails, and canceled my service on purpose. It is in the category of bux.to where people send money to get money. I reported both sites to the government. Bux.to was taken down, DSlextreme WASNT. Someone needs to do something about this. THIS IS WRONG THESE PEOPLE ARE LITERALLY LEECHING MONEY FROM PEOPLE THEY DONT KNOW.
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