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CB Mobile and Cell Phones Boost Mobile / Boost Worldwide 9060 Irvine Center Drive, Irvine, CA, 92618, US
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Boost Mobile / Boost Worldwide
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Boost Mobile / Boost Worldwide company logo

Boost Mobile / Boost Worldwide

9060 Irvine Center Drive, Irvine, CA, 92618, US
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1:58 am EDT

Boost Mobile - Boost mobile fraudulently took $35 out of my bank account

My husband's been with BoostMobile for 5 years and I have been with them for 2. We were very happy with Boost. We always bought our new phones on Boostmobile.com and never really had a problem.

I had my account auto-drafted out on the 3rd of each month and his on the 9th. On 9/3/2020, we decided to add a friend and we went in on a Family Plan. I told the agent, who BTW didn't seem to have it all together, since I was beginning a Family Plan on the 3rd of the month to make sure my husband's account was not charged $35 on the 9th. She's like, "Yeah, ok, no problem" (heavy accent.) On 9/8, I get a text message from my bank that $35 was taken out by Boost. I immediately call Boost Customer Service, explain what happened (mistakes happen) and they assured me my bank would be refunded the money in 7-10 days.

By 9/18, still no refund. I call Boost, the agent apologizes, promises me money will be in my bank account by Monday, 9/21. You guessed it, nope, still nothing. I'm getting a little irritated but I'm still a fan of Boost. My father-in-Law is looking for a new provider and I suggested for him to come on board with Boost. On 9/25, I call Boost, add him, ask about the refund, told it is processing. I'm not going to go into what was said. I was polite but firm. They asked me to give it 7-10 more days. What am I to do? I'm determined now.

Meanwhile, the friend who is on my plan with me breaks her phone. By 10/4, I still have no refund, I call Boost and with my recommendation, we order a new phone for her, I ask about the refund, the agent is very rude, she can't find the complaint, transfers me to a recording who asks for my Visa card number. I hang up and call right back, fuming, I get the nicest and personable agent on earth. She is totally on point, gets to the bottom of everything. I find out my refund complaint had been canceled since 9/12, supposedly due to my husband using his cell for 15 minutes over his limit (which is totally untrue because we canceled his phone 6 days early so there would be no way he could have been over) she apologetically suggested I contact my bank and put a dispute in on the charge.

I find this totally unfair that the bank has to deal with this. It is not the bank's fault. I did as she said and my bank was upset, to say the least. They will do this, but they will have to cancel the credit card on file at Boost, reissue me a new debit/credit card, and I will have to wait the customary 5-7 days to receive it. Furthermore, if I want to have auto-pay again, I have to call Boost back and put my card on file with them again, that is if I want to even stay. I can't understand how they can treat their customers this way. I told my bank to hold off until I talk to a supervisor.

On 9/12, I talked to a Supervisor and what an [censored] he was. Totally unprofessional. Kept stating the customary company line, "I'm sorry, you have a valid point but be there as it may be there is nothing I can do, yada, yada, yada, etc..." I would raise another point, and he would just keep repeating that same line in the same bored tone. Juan was his name. Wouldn't even give me the courtesy of the beginning initial of his last name. Coward! I just lost it and said cancel my service now! My husband starts yelling in the background, "No, we have others depending on us." (My friend has Stage IV oral cancer and needs her phone for doctors.) I'm sure ole Juan got a kick out of that. So, anywho, that's my story. I bring two people into the Boost Family and recommended a phone from their website. I will always go to the local store in the future if we stay with Boost. I called them, and they were horrified how I was treated and even tried to help me by calling Customer Support to no avail. They advised me to never keep my credit card on file with Boost because things like this can happen so easily.

The original agent is at fault here but Boost could easily have worked with me. I'm not unreasonable. Where is Customer Loyalty!

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1:02 am EDT
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Boost Mobile - lock on phone

I just recently purchased the boost phone (i 856) because it looked like a cool phone and boost mobile sounded like they had a reasonable deal to give to the public - unlimited talk, text, unlimited local and long distance calls and unlimited internet access for one flat rate of 50 dollars a month. Now remember I paid $170.00 for the boost (i 856) brand new out the door but it wasent until I had my phone activated that I found out that boost has a lock on every boost mobile phone reguardless of the model and I could not download any free ringtones boost blocks all their phones from downloading any free ringtones once you buy a boost mobile phone the only way for you to get ringtones is you are required to buy them from boost also if you want to download one of your own mp3 to make into a ringtone they have a block on that also - all ringtones must be purchased through boost mobile no exceptions price ranges from $1.99 to $ 3.00 and boost locks your phone to make sure you have to buy all ringtones this also applies to background wallpapers for your phone same thing I called boost and told them that the only reason I went with boost was I thought the I 856 was a cool phone but if I knew they put a lock on there phones I would not have bought from boost I told them I wanted a refund and I was told no. I am through with boost mobile they are a rip off, I live in cleveland, ohio so I am going with revol wireless they are $5.00 a month less than boost for the same deal and they have no restrictions on their phones let me encourage you if you want to buy a locked phone then buy any of boosts phones they are all locked but if not then you better stay away from boost mobile and look for another deal

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Whipit24
MFCITY, US
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Jun 16, 2010 6:04 pm EDT

Buying the ringtones isn't the only way to get them on your phone...You can go to myxer and send them to a friend's phone and then bluetooth it to your phone for FREE...Also you can buy a 20 to 30 dollar bluetooth device for you computer and send songs straight from your computer to you phone...I love boost mobile. It is the best deal in town and they have treated me well...If you are too ignorant to figure out a way to send ringtones to your phone then yeah maybe boost mobile is not for you!

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3:18 am EDT
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Boost Mobile - Scam and fraud!

Bought boost phone for my daughter on dec 22, 2007 as christmas gift. First month is free. When free month was over I took phone from my daughter for disciplinary reasons. Around feb 13th or 14th I called to reactivate and was told that I should wait until due date of feb 22nd because if I paid at that time I would be charged $55 and then have to pay $55 again on feb 22nd. I did as I was told and made 2 payments on that date which would have covered through april 22nd. On march 23rd or so, phone went dead. I called customer service to find out why and apparently they credited 1st payment to january, which was free...

I threatened to go to cricket if the situation wasn't taken care of. Only response I got from the csr was there's nothing I can do. She acted like she was in a hurry to get me off the phone, not solve the issue. They are losing a customer over $55 not to mention the bad publicity they are getting.

I then emailed their customer service. The response I got was they were sorry for my issues but that they needed more info and I need to call customer service again. Why would I wait on the phone for so long to get the same crappy customer service. I responded I had already did that and that got me no where. Never rcvd another response from them.

I would advise anyone against boost. Should have known better since they are part of sprint.

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Todd Anthony
US
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May 06, 2022 11:17 am EDT

I bought a new phone a service plan and activation fee total bill was around $400 exactly 2 weeks later they turned me off winning another 50 bucks and nobody could explain to me why all I know is I had no phone until I paid another $50 I have no transaction history I have no payment history boost told me I need a lawyer or a subpoena to get my transaction history the money that I have paid them I need a lawyer to see it that should tell you something right there what are they hiding as far as the national verifier I gave him a number at the store and I guess they just threw it away because I have to pay everything no government assist customer service is terrible my dog can answer questions better than they can and he actually speaks clearer also. Boost is nothing but fraud scam artists no customer service whatsoever no management customer service whatsoever out of four months I'm getting absolutely nowhere nowhere I can't believe in the United States we can have companies like this that apparently just sit back and laugh at us...

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masterofall
US
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Sep 16, 2019 9:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On July 8, 2019, I visited boost mobile with a good spirit. I traded my old phone they claimed they gave me a new one that's not all I put my grand daughter in a plan. They gave my granddaughter a used phone 3 weeks after using her phone it stop working saying not in service. They charged me $300 for a used refurbish phone. I called one of the scam man who helped the lady scam me he said tell your grand daughter to put this code in it started with ## and ended with ##. It didn't work, I called him he sqid with attitude I need the phone here. Son Sept. 16, 2019 I had made it my business to send for my granddaughter through greyhound, now we have the phone went to boost mobile one of the representative go arrogant with me. The other representative was seeming if though he was helping me no service still he called bright star the administrative for boost mobile. I spoke with a lady she took my demographic and Email and said to me I'm going to send you label no labels, I called bright star today another representative said she was going to send me label still no label, Called again still no label. this company is all together scamming me. I'm hurt and sad. I have been a loyal customer for over a year now always paid my bill at boost mobile on time. They have scammed me and on top of it be very rude at the end of the conversation.

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Tyrone11@gmailcom
214 12 st ., US
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Jul 08, 2016 4:44 am EDT

Cindy Castillo former employee at boost mobile call center 814 34th st . Bakersfield, Cal. 93305 while employed at call center took consumers credit card numbers and made a lot money making false dummy accounts . She needs to be investigated thoroughly for her illegal fraudalent activities . Her current account [protected] is an illegal account . Its not fair for consumers to be bilked out of money while trying to pay phone bill .

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Mary King
US
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Jun 30, 2016 8:58 am EDT

Expected to receive referral bonus payment. My friend that I referred to boost mobile has already received her payment. Since I was the one to refer her I should have been paid at the same time. Never happened.

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turelinator
ST Pete Beach, US
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Jun 03, 2016 8:24 am EDT

After a month of frustrating emails back & forth with the so-called support personnel, and being dropped from no less than 4 support calls, my issue of not being able to install Gmail email on my Samsung phone remains open and unresolved. They are requested to email me stating when they will call me so I can be talked through the problem, instead they just call and leave their inane voice-mail message stating they attempted to contact me. They repeat this message in emails and all I want to do at this point is speak to supervision or management.
The install of my gmail account fails with an unknown error to Boost Mobile, so that last support rep said someone in an advanced part of support would get back to ma and of course, never has. The entire problem may have something to do with the password I use for my gmail account, and since it contains special characters at the end of it, especially an asterisk, there seems to be a fundamental problem with the process accepting it on Mobile's end.

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rippedoff2013
West Hartford, US
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Jun 12, 2013 8:59 pm EDT

To Whom It May Concern:

I am contacting you to search my rights as a consumer who has been abused by the service representatives of your company - Boost Mobile, and your inconsistent policies. I am copying this email to the appropriate authorities, and would like my case to be appropriately investigated as I just wasted half of my day on the phone for a simple request that I believe I was entitled to as a customer. This email will also be posted online in appropriate blogs, sent to the media, and shared with my family and friends as I believe I need to inform people to protect them of similar unfair practices towards them as consumers.

The situation is the following - I have been a Boost Mobile customer for several months and I have diligently paid my monthly balances on time, making sure that I consistently have extra money on my balance before the following period for my payment. Currently I have $71.30 on my account balance, and my next monthly payment is due on June 19, 2013 (the monthly charge is $55).

Recently I have had huge issues with my coverage - I wasn't able to have coverage at work, and then it escalated to me not being able to have coverage at home either. After several attempts to communicate with my friends and family with terrible service (they weren't able to hear me), I decided that I should switch my provider. In addition, I wanted to get the $71.30 back since I haven't used Boost Mobile's services for the following month yet and not charged my account with it. I just don't see a legitimate reason why I wouldn't be able to get money back for services I haven't used! This to me is clear fraud and abuse of your customers.

Moreover, your service representatives keep stating contradicting things. When I call your customer service, your representatives claim that it is possible to get my money back, and then they transfer me to people who claim that there is a "no refund policy" so I wouldn't be able to get my money back. No matter how clearly I state that I do not want a refund, because I just want a bounce back of money that I haven't used yet for your services, they keep forcing a termination of the call by saying "we are sorry, we can't do anything about it, but have a nice day." When I call customer service again, they say "this is bizarre that you would get such a response, and YES, it is possible for you to get your money back since you haven't used it on our services. Let me transfer you to someone who can help"...then the "person who can help" says the previous thing and I keep getting into this devil's circle!

One of your customer service reps, Robin - claimed she spoke personally to your credit services reps and that they assured her that it would be possible for me to get my money back. Then she asked me to ask the credit services rep to read her notes explaining this situation on my account. She transfers me to Chris who claims that he can't see notes from customer service, only notes from credit services on their end and that truly it isn't possible to get my money back. I am not sure who she spoke to, or how this whole situation happens!

Another customer service rep gave me Boost Corporate's email address, so I am contacting you and asking for an explanation. I spoke to quite a few people in a matter of 4 hours and I keep hearing contradicting statements. I was given direct numbers, direct transfers, and I keep going through the same circle. I even spoke to a representative from Wipit (his name is Steven), and he suggested that I go to a physical store for the refund - I just don't see how this makes sense! Some of your reps are very nice, but nevertheless - why would you waste my time saying different things, and why wouldn't I be entitled to money that I haven't used for your services yet? How is this fair and logical? And why isn't there consistency in knowledge of your policies among your reps? I don't really care about the money, I just care about my rights, as well as your attitude towards me as a customer, your fraud and abuse, and the unfairness of the situation.

I hope I save more people from going through the same horrible experience. I appreciate your prompt response and attention to this matter, and I appreciate proper investigation from the Department of Consumer Protection who are copied to this email. I will see what other people have to say through blogs online.

Respectfully,

Your Former Customer

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Susan Y Hayes
US
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Jun 23, 2023 12:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Their CSR are untrained reading from a script embicils. I was given the run around for over 2 weeks. They kept telling me they were creating a ticket to have my service turned back on. But after waiting 24 hours and a call back they told me the wrong ticket was created then asked me what credit card I used to pay for the service.i refused to give it to her and she said that she needed that info to start her ticket. I asked to speak to somebody who can have my phone service back on and still after 1 week my service is still suspended..

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JohnyDavid
Mays Landing, US
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Jul 18, 2011 5:56 pm EDT

Boost mobile is just SACAM, they ask for your money before you know if the system work, and if not ### usually (coverage map is false) you never, never will get your money back.
Never buy a phone from them, you risk more money.

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Boost hater
US
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May 20, 2011 1:22 am EDT

Boost mobile is advertising for $35.00 a month/unlimited, which would no doubt beat Straight Talk's plan at $45.00/month for unlimited access, but you need to yet again read the fine print. You must be a customer at $50.00/month for unlimited access for 18 consecutive months of on time monthly payments to get to the $35.00 a month. You can move down from $50.00/month unlimited to $45.00/month unlimited after 6 months of consecutive ontime payments. Oh, Joy! Isn't there a reason we choose to have a prepaid phone, so we are not locked into monthly payments.
I would suggest that you go with Straight Talk for $30.00/month for 1000 minutes, 1000 text messages, and 30 MB of Data. Or you could choose their unlimited plan for $45.00/month-unlimited minutes, unlimited text messages, and unlimited data. There are no HIDDEN rules or regulations for straight talk. They are the cheapest as of now, May 19th 2011, at the prices I have given you. Please join me in boycotting the BOOST MOBILE CRAPATHON! As long as you can pay your bill on time for 2 years and get through the horrible customer service (HA, HA, HA) then you may be all set. Good luck! And props to Straight Talk!

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Honestyforreal
Milwaukee, US
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Jun 03, 2016 8:24 am EDT

If I post a complaint here, will it be resoulved to the point I DO NOT HAVE TO GIVE YOU ANOTHER PHONE NUMBER AND HAVE MY PHONE RE-SET, it was just re-set 3/25/2011 and I still have the same issues. I had them again the day after the phone was re-set.

I NO LONGER WANT MY PHONE RE-SET as this clearly is not working! What I want NOW!, ,
is COMPINSATION FOR A SERVICE I AM PAYING FOR AND NOT GETTING!

You may not post this on your page, BUT, I will bet you it will be herd!

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turelinator
ST Pete Beach, US
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Jun 03, 2016 8:24 am EDT

Boost Mobile is by far, the worst form of cell service in terms of fixing problems I have ever witnessed. I cannot connect to my gmail account and after a month of frustrating encounters with what I assume are aliens from another galaxy, it remains unresolved. I need to contact someone in charge. is there anyone like that?

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