Freeway Insurance Services reviews and complaints 2
View all 32 complaintsFreeway Insurance Services - $270.43 down payment
I opened the policy for my daugther Freeway Insurance is the Broker and for almost 2 yrs. DairyLand Auto/Viking Insurance Companyof Wisconcin is deducting $ 34.31 each month except this month just realized my bank replaced the atm card I have on file with them to make payment with and that's why my payment for the 8th of April didnt happen, late yesterday I got a text from my daughter that Freeway msg. her for non payment that's when I realized about the atm card issue I gave my daugther the new card to make the payment for $34.31for this month only and I found out Freeway told her that they cancelled the policy for non payment and required $270.43 down payment to open a new policy?I called the DairyLand Auto/Viking Insurance where we paid $34.31 a month and they said I'm still good till the 21st of this month and can make a payment tomorrow when I get paid, coz the $270.43 to open a new policy made me negative! We opened a new policy from DairyLand Auto/Viking Insurance talked to David Thao and he only requested for $25.00 down payment and a monthy payment of $11.00.Now the hard part to swallow I called back Freeway Insurance spoke to Javier 2X I requested I dont need the new policy and I want my money back I dont need their service and what did we get for $270.43 and he said new policy for non payment that's why they cancelled the pocily but the other side we are still alright till the 21st of this month for non payment dated the 8th of this month.IS THIS A GOOD BUSINESS PRACTICES?
Freeway Insurance Services - bait and switch
Total bait and switch routine, be cautious. I provided all the needed info for auto insurance over the phone and got a reasonable quote. They called me the next day and said they'll give me an additional %25 off the premium if I came in to complete the paperwork that day so I drove in. Once there they said they entered my marriage information wrong and since I was not married, the rates were now more than double. The agent tried to convince me to get less insurance for a "better price" but I declined and walked out of there. They wasted over 2 hours of my time. On top of that they called me several times in one day. I even got a phone call when I was sitting at the desk trying to get the rate they promised me. I don't recommend this place at all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Freeway Insurance is not a direct company. As long as you guys keep going through a broker you will always be robbed. all drivers with clean record should not be paying a broker fee. go directly with mercury or on your own computer go through progressivedirect.com one thing i will tell you guys out of all the agencies freeway insurance is without a doubt the biggest rip off. dont be fooled the broker fee is included in the downpayment. the higher the downpayment the higher the broker fee. the broker fee is negotiable. do not let them tell you it is the cheapest. no matter what plan you take you should not pay anymore than $40 over your monthly payment as you initial payment.. if you are paying too much more on your first payment than what your actual monthly payment is... you are being ripped off. you guys complain about being lied to or deceived. i have the best solution for you. department of insurance. go to search california department of insurance and the website includes the phone number, this is worst than throwing the cops on them. if you guys hate them that much and want them shut down for their dishonest business all they need is enough department of insurance complaints and they will be shut down.
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