BeBe

This is my worst purchasing experience. I bought a dress for $72 last week. It has 60% discount and it was a good deal. But later I changed my mind since I could not wear that long dress for the outdoor event I am planning to join. So I went into that store -- Bebe in Great Mall, Milpitas, CA to return it today. Only at that time they told me that I could not return the dress, even though I have only got it 1 week ago. I did not wear the dress, it has all the tags on, and I have the receipt. They told me this is a FINAL SALE. How could I know this is a FINAL SALE! Nobody told me when I bought it, and there is no sign in the store saying all the dresses with discounts are final sales and could not be returned or exchanged. Although the Manager agreed that I could exchange the dress since they also have mistakes, but only today. I could only randomly pick up something I might wear, but I do not like. They could not just force me to spend $72 within one afternoon in a small store. #1 As a customer, nobody, or no sign in the store shows the dress I bought would be Final Sale, and could not be returned. #2 Although the Manager kept showing me the notes on the receipts that Final Sales could not be returned. This is still not my fault! I only could get the receipt after I made the purchase. It means after the purchase is complete, I could get the message that I may not be able to return it only on the receipt (You could not assume all the customers will read your receipts after the purchase, as most of the customers won't read it in fact). You could not just show this message in such an obscure way after the purchase is complete. (Cashier in other stores usually tell me if that is a final sale, and not returnable.) #3 Maybe the store in Great Mall is some special store, or you have your rules and policies. But you could not assume every customer randomly entering into your store knows everything about your store, and you do not need to explain your special policies. They did not tell me before my purchase. They do not have any signs in the store! I have my rights to get what I deserved in other stores.