Gold's Gym

I went in in person and sat down at the desk with Keanu Jones (manager) at Northridge, California, Golds gym in September 2023 and I told him that I wanted to switch my boyfriends account under my name/ and credit card, so he asked for my credit card, I handed it to him and he swiped my card on a machine and had me sign a few documents and said that everything is good to go and that payments will start coming out of my card. The last 5 to 6 months payments Have not been coming out of my card and still on my boyfriends card and I checked on my end and nothing was coming out either (and I haven’t been going to the gym) so I called and asked what’s going on with my account and they said I haven’t been paying and they said that I have been getting in for free to the gym because nothing is being charged to my card. This was a huge mistake on their end and I called complaining about what had happened and I requested a full refund on the last five months, and (Keanu) he wouldn’t give it to me at all, and he’s basically telling me that I should pay my boyfriend from MY OWN money, the months that both of us haven’t been using the gym at all the last 5 to 6 months and the payment still haven’t been going out on his card. He was very rude over the phone saying that I should take money from out of my pocket and pay my own boyfriend the last months and not them when it was clearly 100% their fault. Communication and the service was completely 100%, messed up and wrong, and they knew it from the start, and they didn’t mention anything to us, and money has been taken out from my boyfriend’s card ever since without his notice. I want a full refund of the months we never used the gym and also because it was 100% their fault.